When we made our booking on Bookings.com, we were informed that our room would have 2 double beds and 1 single bed to accommodate three adults and two children. However, upon arrival, we discovered that our room only had 2 double beds. The beds were noisy, and the internet was slow, making it difficult to use. Despite being advertised as having WiFi, it was unreliable. The room itself was in poor condition with broken and outdated amenities. We were disappointed that we paid for something that did not meet our expectations. Additionally, the kitchen was dirty, and there were not enough cups provided for making coffee. We arrived in the afternoon, but our experience was disappointing. We urge Bookings.com to remove this unit from their listings to prevent any further disappointment for future guests. It's worth noting that the toilet seat was broken and did not fit properly on the bowl, and there was only half a roll of toilet paper available for our use. I only wish I had taken pictures of evidence of the run-down room. I am disappointed to inform you that the accommodation provided did not meet the specifications and expectations outlined during the booking process, and I would like to request a refund for the unsatisfactory experience.

The geographical location.

Stayed in April 2023

The taps don't work ideally The bed was not comfortable The iron did not work We didnt get enough towels, a we did not get them when we asked The internet connection was not stable

The kind staff

Stayed in April 2023

Room not cleaned in a long time. Moved the bed to get my phone and there was a condom behind the bed. It is still there. Cockroaches in the room as well. Very noisy way past 22:00 in the evening. Alot of noise in the ceiling at night.

Very close to UNISA campus for practicals.

Stayed in April 2023

Excellent service

Stayed in April 2023

not clean and a lot of bugs and insects

location only

Stayed in April 2023

When i got there everything was good However after 2-3 hours of my stay the security came to my room and told me that he gave me the wrong room and someone booked it so I have to change rooms being an understanding person i moved to the other room After 15 mins of moving to the next room he came back and told me that i have to move back to the same room because he made a mistake the room they want is the room i was currently inn I think that was extremely unprofessional and annoying I disincline to acquiesce to such childish behaviour I am very disappointed with how I was treated Be that as it may I went back to my original room I don’t think I’ll ever go back to the hide in Kilburn very unprofessional

Stayed in April 2023

We waited at the gate for more than wo minutes. It was raining. No-one was answering at the gate. When we called the number on their post, the owner kept on declining the call. When he eventually responded, he was not apologetic about it.

Stayed in March 2023

bed was very uncomfortable. arrived during loadshedding and the rechargeable globe kept flashing on and off. Toilet paper was less than a quarter and there was no replacement. Soap dish in the shower was on the floor and shower curtains/ not a door. Room had a very cheap dingy look. on booking.com is was described as deluxe? definitely not

location

Stayed in March 2023

Some of the rooms are not finished in terms bathrooms, there is no soap dish, no towel rack, no curtains in the bath since windows are not frosted. Last but not least worst of all we had to buy insecticides because one of the room was infested by cockroaches. Need pets control.

The place itself is good and nice to stay at.

Stayed in February 2023

No dstv

Good location safe and quiet.

Stayed in February 2023

I like everything, the welcome was good thanks to Nyarai, the service was awesome, keep up the good work.

Stayed in January 2023

Nyari was hands on. She is an amazing lady. Very helpful.

Stayed in December 2022

Big up to Nyarai, excellent etiquette! The place is a 101% all in all, just awesome.

Stayed in November 2022

The bed was comfortable 👏 The staff was welcoming as well and she was helpful

Stayed in November 2022

The staff was so helpful all the time, Nyarai is the best👌

Stayed in October 2022

Nothing

Everything about the place was really great

Stayed in October 2022

The rooms are clean and safe

Nyarai the staff member was amazing. She is very friendly and accommodating . S She cares about the clients and listens to it needs

Stayed in September 2022

Room service was not offered, cutlery is not enough

Location is very quiet and peaceful

Stayed in September 2022

Just the carpet that was not ohk

The location was well situated

Stayed in August 2022

The overall experience.....and super friendly staff

Stayed in August 2022

Staff helpful and friendly.

Stayed in July 2022

i loved how friendly and welcoming Charmaine was...she was very friendly nd informative..i really did enjoy my stay.

Stayed in July 2022

i liked everything about this place , staff , their attitude was on point , they helpfull. Gladness and her brother was on point with the service , up untill teaspoon was sorted for us. please get electric blankets for the small beds aswell the place was cold thou.

Stayed in June 2022

The room was exceptionally warm given the cold weather. Peaceful environment. Charmaine and Gladys are friendly and very helpful when need be. Always available when you need them.

Stayed in June 2022

none

the room setting and security, Customer care, the location and the cleanliness of the outside and inside of the room. It was really set of good standard

Stayed in May 2022