The Alex in the heart of Zermatt is a mountain hut on the outside and a stylish boutique hotel on the inside. It features a superb spa, sports and fitness area and offers free Wi-Fi. Behind the classic chalet building there is an attractive interior of traditional furniture, brocade curtains, velvet pillows, exquisite carving and precious paintings of the Matterhorn. Spa facilities include an indoor pool, 3 massage rooms, separate women’s and men’s saunas, a Finnish sauna, a tepidarium, a sanarium, a massage chair and a tropical shower. A selection of massage and beauty treatments is also available. The fitness room features state-of-the-art equipment, including rowing machines. There are also tennis and squash courts and a grotto swimming pool. Hotel Alex also features a large sun terrace with garden lounge and serves a wide range of grill specialties in its excellent restaurant. There is also an elegant smokers' and whiskey lounge and the Montana Lounge, inviting you to read or have a nice chat.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the heart of Zermatt, this hotel has an excellent location score of 9.4

Great Food: Meals here are highly recommended!

Breakfast Info

Continental, Vegetarian, Vegan, Gluten-free, American, Buffet


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 twin bed
1 queen bed
or
2 twin beds
1 queen bed
2 twin beds
and
1 queen bed
1 sofa bed
and
1 queen bed
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Guest reviews

Categories:

Staff
8.9
Facilities
8.6
Cleanliness
8.9
Comfort
8.9
Value for money
8.2
Location
9.4

Select topics to read reviews:

Guests who stayed here loved

  • Laura
    United States United States
    We loved our stay at Hotel Alex during our ski vacation. The location is excellent. The staff is very nice and helpful. The sauna and pool facilities were amazing after a day of skiing. The place felt very authentic Swiss and had a lot of charm....
  • Lance
    United States United States
    Very comfortable hotel with great exercise facilities and nice bar where you could meet other guests and exchange stories.
  • Elizabeth
    United States United States
    Breakfast was amazing! Staff attentive and food so fresh and varied. Views and snow was wonderful! Cannot describe how huge and vast!!
  • Jillian
    United States United States
    Proximity to train was why I selected it, but the proximity to the heart of Zermatt, the playground were unexpected necessities. Wonderful location and facilities. Great breakfast. And a wonderful balcony.
  • Ce01
    Switzerland Switzerland
    My room was a super cute small double room. The bathroom was nice (not super clean) with a Jacuzzi bathtub but I haven't used it. The room was very quiet with Mountain View, just to the wrong side ;-). Realised in the morning that you can see the...
  • Ming
    Taiwan Taiwan
    very friendly reception staff and just 2 minutes walk to train station
  • Matthew
    United States United States
    This is arguably the most stylish, Lynchian hotel I’ve ever stayed in. Atmospheric, super-cool, dreamy, and very well-appointed and comfortable. The staff was also incredibly friendly and accommodating. And it was set off the main drag and very...
  • Mari
    United States United States
    Location was great!! And staffs are very kind. Very nice architecture.
  • Joana
    Portugal Portugal
    Everything. We usually stay at the hotel!! Location is perfect , breakfast is always good and we love it. Spa is amazing
  • Heide
    United Kingdom United Kingdom
    The Hotel Alex is in the centre of Zermatt, very conveniently next to the railway station. Public areas are quirky and comfortable with some lovely seating areas. Every day the restaurant impresses with an exquisite, delicious and varied menu. ...

Hotel area info

Restaurants
1 Restaurant On Site

  • Alex Grill
    • Cuisine
      International
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Resort Hotel Alex Zermatt
Great facilities! Review score, 8.6

Most popular amenities

  • Indoor swimming pool
  • Spa
  • Family rooms
  • Restaurant
  • Fitness center
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub

Bedroom

  • Linens
  • Wardrobe or closet

View

  • Mountain view
  • View

Outdoors

  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden

Kitchen

  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Ski

  • Ski pass vendor
  • Ski school
    Additional charge
  • Ski storage

Activities

  • Bike tours
    Additional charge
  • Badminton equipment
  • Tennis equipment
  • Racquetball
  • Cycling
  • Hiking
  • Ping-pong
  • Pool table
  • Playground
  • Game room
  • Skiing
    Off-site
  • Fishing
    Additional chargeOff-site
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court

Living Area

  • Sitting area
  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker

Internet
Wired internet is available in the rooms and charges apply.

Parking
No parking available.

Front Desk Services

  • Invoice provided
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out

Entertainment & Family Services

  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Key access
  • Safe

General

  • Shuttle service
    Additional charge
  • Convenience store on site
  • Shared lounge/TV area
  • Vending machine (drinks)
  • Designated smoking area
  • Smoke-free property
  • Wake-up service
  • Heating
  • Packed lunches
  • Elevator
  • Family rooms
  • Non-smoking rooms
  • Room service

Accessibility

  • Upper floors accessible by elevator

Indoor swimming pool

  • Seasonal
  • Heated pool
  • Pool/Beach towels
  • Beach chairs/Loungers

Spa

  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Fitness
  • Massage chair
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach chairs/Loungers
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
  • Solarium
    Additional charge
  • Fitness center
  • Sauna

Languages Spoken

  • German
  • English
  • French
  • Italian

House rules
Resort Hotel Alex Zermatt takes special requests – add in the next step!

Check-in
From 3:00 PM to 11:00 PM
Check-out
From 6:30 AM to 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 17 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Extra bed upon request
Free
Crib upon request
Free
4 - 9 years
Extra bed upon request
Free
10 - 15 years
Extra bed upon request
CHF 80 per child, per night
16+ years
Extra bed upon request
CHF 135 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardJCBMaestro Cash is not accepted

The fine print
Must-know information for guests at this property

Please note that dogs are not allowed in the restaurant and the breakfast room.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

FAQs about Resort Hotel Alex Zermatt