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The renovated, family-run Hotel Excelsior is located in the centre of Zermatt. All rooms offer panoramic views of local mountains and free Wi-Fi internet access. French and Swiss cuisine is served in the La Ferme restaurant with a summer terrace. The Excelsior hotel is 400 metres away from the stations of the Gornergratbahn and the Sunnegga Express funicular.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Situated in the best rated area in Zermatt, this hotel has an excellent location score of 9.3

    • Great Food: Meals here are highly recommended

    • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

    • Breakfast info

    • Buffet


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
2 single beds
2 single beds
1 large double bed
2 single beds
and
1 sofa bed
1 double bed
and
1 sofa bed
1 large double bed
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Guest reviews

Categories:

Staff
8.8
Facilities
8.3
Cleanliness
8.8
Comfort
8.8
Value for money
8.0
Location
9.3
Free WiFi
7.9

Select topics to read reviews:

Guests who stayed here loved

  • Larraine
    Australia Australia
    Old style Swiss chalet charm. An easy walk from Zermatt station. We had a lovely cosy room with an excellent view of the majestic Matterhorn from the balcony. The staff were friendly and helpful. Breakfast was delicious with a lovely variety...
  • Bogdan
    Romania Romania
    Super good location. Very kind the entire team there Very nice atmosphere
  • Anupama
    India India
    Really nice view of the Matterhorn and we got a free upgrade! The view was almost as good as anywhere else in town. Breakfast was nice.
  • Sally
    Australia Australia
    Amazing view of Matterhorn from our room. Spacious room Excellent location
  • James
    United Kingdom United Kingdom
    We had an upgrade for free and the hotel manger is super friendly.
  • Iryna
    Ukraine Ukraine
    We booked a room with Matterhorn view and it was amazing. Location is perfect: 5 minutes walk from the train station, right next to center and all shops.
  • Lynn
    Australia Australia
    Great location, short walk from station. Breakfast was very good
  • Gg
    United Kingdom United Kingdom
    the location is great, the breakfast was really good too
  • Keith
    United Kingdom United Kingdom
    Great room, loads of space. Balcony. Good breakfast. Excellent location. Best of all, wonderful views of the Matterhorn from both room and balcony.
  • Martina
    New Zealand New Zealand
    Great location, within walking distance to the train station and supermarket. Beautiful view of Matterhorn. Staff was very helpful and friendly. Comfortable beds and spacious room

Hotel surroundings

Restaurants
3 restaurants on site

  • Restaurant Luna
    • Cuisine
      Italian • Steakhouse • Local
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian
  • Restaurant La Ferme
    • Cuisine
      Italian • Steakhouse • Local
    • Ambiance
      Family friendly • Traditional • Romantic
    • Dietary options
      Vegetarian
  • Pergola
    • Cuisine
      Italian • Steakhouse • Local
    • Dietary options
      Vegetarian

Facilities of Hotel Excelsior
Great facilities! Review score, 8.3

Most popular facilities

  • Free WiFi
  • Family rooms
  • 3 restaurants
  • Non-smoking rooms
  • Skiing
  • Room service
  • Bar
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Hairdryer

Bedroom

  • Linen
  • Wardrobe or closet

Outdoors

  • Sun terrace
  • Terrace
  • Garden

Room Amenities

  • Socket near the bed
  • Clothes rack

Ski

  • Ski storage

Pets
Pets are allowed. Charges may be applicable.

Activities

  • Cycling
  • Hiking
  • Skiing

Living Area

  • Desk

Media & Technology

  • Radio
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Bar
  • Minibar

Internet
WiFi is available in all areas and is free of charge.

Parking
No parking available.

Services

  • Daily housekeeping
  • Luggage storage
  • Wake-up service
  • Packed lunches
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
  • Wake up service/Alarm clock
  • Room service

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • Safety deposit box

General

  • Minimarket on site
  • Non-smoking throughout
  • Heating
  • Carpeted
  • Lift
  • Family rooms
  • Non-smoking rooms

Accessibility

  • Upper floors accessible by elevator

Languages spoken

  • German
  • English
  • French

House rules
Hotel Excelsior takes special requests - add in the next step!

Check-in
From 15:00 to 22:00
Check-out
From 07:00 to 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 3 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
3 - 5 years
Extra bed upon request
Free
6+ years
Extra bed upon request
CHF 50 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are allowed. Charges may be applicable.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroReka-CheckCash

The fine print
Need-to-know information for guests at this property

Please note:

Zermatt is a car-free resort. Cars can be parked at the nearby town of Täsch (at a cost), where there is a regular train service running to Zermatt.

FAQs about Hotel Excelsior