About this property

Comfortable Accommodation: Silvana Mountain Hotel in Zermatt offers family rooms with mountain views, private bathrooms, and modern amenities. Each room includes a balcony, work desk, and free WiFi. Exceptional Facilities: Guests enjoy ski-to-door access, a spa and wellness centre, sauna, indoor swimming pool, and sun terrace. Additional facilities include a steam room, hammam, and outdoor play area. Dining Experience: The family-friendly restaurant serves international cuisine with vegetarian, gluten-free, and dairy-free options. Dining options include lunch and dinner in a traditional or romantic ambience. Prime Location: Located 2 km from Schwarzsee and 3 km from the Matterhorn, the hotel is near Gorner Ridge and the Matterhorn Museum. Activities available include skiing, hiking, and cycling.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top location: Highly rated by recent guests (9.2)

    • Great Food: Meals here are highly recommended

    • Ski-to-door


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 large double bed
1 single bed
1 large double bed
1 sofa bed
and
1 large double bed
Bedroom 1
1 large double bed
Bedroom 2
1 sofa bed
Bedroom 1
1 large double bed
Bedroom 2
1 sofa bed
1 single bed
1 large double bed
Bedroom 1
1 large double bed
Bedroom 2
1 sofa bed
2 single beds
and
1 large double bed
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Guest reviews

Categories:

Staff
9.9
Facilities
9.8
Cleanliness
9.9
Comfort
9.9
Value for money
9.5
Location
9.2
Free WiFi
9.4
High score for Zermatt

Select topics to read reviews:

Guests who stayed here loved

  • Katalin
    United Kingdom United Kingdom
    Unique stay in beautiful location. A dream for those who love spa’s and relaxing after a long trek or skiing.
  • Michael
    Canada Canada
    Your experience begins when you take a gondola up the mountain to get to the hotel. It's a bit of a hike, but well worth it as you come up to a beautiful hotel. The main entrance, rooms and especially the pool and spa facilities are out of this...
  • Soeren
    Denmark Denmark
    Extremely friendly and helpful staff. We were upgraded - thank you. Beautiful place and brilliant location for hiking.
  • Ryan
    United Kingdom United Kingdom
    The location was beautiful and the staff were friendly and extremely helpful. The set menu for 40cfr each night was amazing. The rooms were clean and stunning, and the spa was the icing on the cake.
  • Alieh
    Belgium Belgium
    Dat was perfect Breakfast Environment Personnels And rooms and I Was Satisfied
  • Scott
    United Kingdom United Kingdom
    Very friendly staff, lovely food, amazing hotel and facilities
  • Weng
    United Kingdom United Kingdom
    Cozy place, nice breakfast and thoughtful service! You can enjoy the natural view during the stay
  • Nayara
    Australia Australia
    The staff was amazing, the food was good, the room was spacious and beautiful with an nice view to the mountains. I would 100% go back there.
  • Sharon
    Switzerland Switzerland
    The pleasant, efficient service, the spa and the bed!
  • Joachim
    Belgium Belgium
    Once you are there, the hotel is positively charming. Top catering, super friendly staff, tasteful decoration, stunning view, top comfort.

Hotel surroundings

Restaurants
1 restaurant on site

  • Gitz Gädi
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional • Romantic
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free

Facilities of Silvana Mountain Hotel
Great facilities! Review score, 9.8

Most popular facilities

  • Indoor swimming pool
  • Spa and wellness centre
  • Free WiFi
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Skiing
  • Room service
  • Bar
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock

View

  • Mountain view
  • View

Outdoors

  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden

Room Amenities

  • Socket near the bed

Ski

  • Ski-to-door access
  • Ski school
    Additional charge
  • Ski storage
    Additional charge

Pets
Pets are allowed on request. Charges may be applicable.

Activities

  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Cycling
    Off-site
  • Hiking
  • Table tennis
  • Children's playground
  • Skiing
    Off-site

Living Area

  • Seating Area
  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant

Internet
WiFi is available in all areas and is free of charge.

Parking
No parking available.

Transport

  • Public transport tickets
    Additional charge

Reception services

  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out

Entertainment and family services

  • Kids' outdoor play equipment
  • Board games/puzzles

Cleaning services

  • Ironing service
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • Key access
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Pet bowls
  • Shared lounge/TV area
  • Hypoallergenic
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Hardwood or parquet floors
  • Tile/marble floor
  • Heating
  • Soundproofing
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service

Indoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Heated pool

Wellness

  • Fitness/spa locker rooms
  • Full body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hammam
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
  • Sauna

Languages spoken

  • German
  • English
  • French

House rules
Silvana Mountain Hotel takes special requests - add in the next step!

Check-in
From 12:00 to 18:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 08:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are allowed on request. Charges may be applicable.
Accepted payment methods
VisaMastercardCarte BleueMaestroCashCash

The fine print
Need-to-know information for guests at this property

Please note that the last cable leaves at 17:00. The timetable may vary according to the season. Please contact the hotel before hand.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please inform Silvana Mountain Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

FAQs about Silvana Mountain Hotel