L7 WEST LAKE HANOI By LOTTE has a shared lounge, terrace, a restaurant and bar in Hanoi. With free WiFi, this 5-star hotel offers a kids' club and room service. The property features a year-round outdoor pool, fitness center, sauna and garden. The hotel will provide guests with air-conditioned rooms with a desk, an electric tea pot, a minibar, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a bidet. All guest rooms feature a closet. Breakfast is available, and includes buffet, continental and Full English/Irish options. L7 WEST LAKE HANOI By LOTTE has a playground. Staff speak English, Korean and Vietnamese at the reception. Vietnam Museum of Ethnology is 3.1 miles from the accommodation, while One Pillar Pagoda is 4 miles away. Noi Bai International Airport is 11 miles from the property.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

L7 Hotels
Hotel chain/brand
L7 Hotels

Property highlights

    • Top Location: Highly rated by recent guests (8.8)

    • Breakfast Info

    • Continental, Full English/Irish, Vegetarian, Vegan, Asian, American, Buffet

    • Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
1 queen bed
1 queen bed
or
2 twin beds
2 twin beds
or
1 queen bed
2 twin beds
2 twin beds
1 twin bed
and
1 queen bed
1 queen bed
1 king bed
1 queen bed
1 queen bed
2 twin beds
1 queen bed
1 queen bed
2 twin beds
2 twin beds
2 twin beds
or
1 queen bed
2 twin beds
or
1 queen bed
1 twin bed
and
1 queen bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Guest reviews

Categories:

Staff
9.0
Facilities
8.9
Cleanliness
9.2
Comfort
9.1
Value for money
8.3
Location
8.8
Free Wifi
9.1

Select topics to read reviews:

Guests who stayed here loved

  • Andrzej
    Poland Poland
    Great staff and very professional managers. Pity I don’t remember names but they were super helpful!! Keep it that way :)
  • Thuy
    United States United States
    The hotel is super clean and comfortable. The view to the lake is spectacular. The staff is friendly. The location adjacent to the shopping mall is a huge plus.
  • Thuy
    United States United States
    Brand new hotel, run professionally by Lotte. Conveniently located on top of a shopping mall.
  • Villanueva
    Japan Japan
    Staff is very welcoming upon arrival and throughout our stay. Our rooms were spacious, clean and very cozy. The hotel and the rooms are exactly as the pictures on the website here and others! The location was excellent. The spa was able to fit us...
  • Powell
    Thailand Thailand
    Great facility. I should have got breakfast included next time!
  • Lori
    Vietnam Vietnam
    The room was great! Had a lovely anniversary surprise waiting for us. We stayed on the executive floor and enjoyed the food and drink provided. Definitely one of the best buffet breakfast’s we’ve had. The staff were excellent and very personable....
  • Ohoud
    United Arab Emirates United Arab Emirates
    The hotel is new and modern, located on the lake and there is a shopping mall underneath! The breakfast was excellent and had many options.
  • Alexandra
    United Arab Emirates United Arab Emirates
    The hotel is located in a good area; directly next to Lotte Mall and near Westlake.
  • Ann
    United States United States
    The staff is incredible--so kind, helpful, doing lots of extra things (like helping me to cross the busy street). I had a fantastic stay. This is truly one of the best hotel experiences I have ever had.
  • Mirta
    Italy Italy
    Beautiful building and stunning heated infinity pool at the top floor. Kindness of the staff. Close to international airport.

Hotel area info

Restaurants
4 Restaurants On Site

  • LAYERED
    • Cuisine
      Local • Asian • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegan
  • LUSH SALON
    • Cuisine
      International
    • Ambience
      Modern
  • BAR HEDONIST
    • Cuisine
      Mediterranean
    • Ambience
      Modern • Romantic
  • TIM HO WAN
    • Cuisine
      Chinese
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly

Amenities of L7 WEST LAKE HANOI By LOTTE
Great facilities! Review score, 8.9

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Family rooms
  • Fitness center
  • Spa
  • Non-smoking rooms
  • Free parking
  • 24-hour front desk
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock

Outdoors

  • Balcony
  • Terrace
  • Garden

Kitchen

  • Electric kettle

Room Amenities

  • Socket near the bed
  • Clothes rack

Activities

  • Happy hour
    Additional charge
  • Kids' club
  • Mini golf
    Additional charge
  • Playground

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Bar
  • Minibar

Internet
Wifi is available in public areas and is free of charge.

Parking
Free public parking is available on site (reservation is not needed).

  • Parking garage
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
    Additional charge
  • Tour desk
  • Currency exchange
  • 24-hour front desk

Entertainment & Family Services

  • Outdoor play equipment for kids

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe

General

  • Shuttle service
  • Convenience store on site
  • Shared lounge/TV area
  • Vending machine (drinks)
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Toilet with grab rails
  • Upper floors accessible by elevator

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Pool with view
  • Heated pool
  • Pool bar
  • Fenced pool

Spa

  • Kids' pool
  • Locker rooms
  • Fitness
  • Steam room
  • Spa facilities
  • Beach chairs/Loungers
  • Spa
    Additional charge
  • Fitness center
  • Sauna

Languages Spoken

  • English
  • Korean
  • Vietnamese

House rules
L7 WEST LAKE HANOI By LOTTE takes special requests – add in the next step!

Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBDiscoverUnionPay debit cardUnionPay credit cardCash

The fine print
Must-know information for guests at this property

The pool closed on every first Monday of the month.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform L7 WEST LAKE HANOI By LOTTE of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about L7 WEST LAKE HANOI By LOTTE