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This is my second time staying at this hotel, and I've thoroughly enjoyed my stay both times. A special thanks to Salsa, the concierge, for her exceptional service. We requested two rooms next to each other, as we were travelling with elderly family members and children. While we understood it might be a challenging request, Salsa went above and beyond by arranging three rooms next to each other for us. Thank you for making the arrangement! The mall is located next to the Grand Batam Mall. So it's definitely a great location.

This is the number 1 Hotel that I and my family like. When we reach the hotel the aroma smell is very relaxing, there is welcome drink, complimentary of two drink and chocolate for each room, Staff are friendly, the food for room service and Breakfast all are very delicious, the room, aircon is superb👍👍👍and toilet are very clean. The room service is super fast there is no need to wait for soo long. Surely i will come back here for my next holiday. Other hotel cannot be the same like Harris Hotel❤Our family number 1 Hotel in Batam👏👏👏

We booked two rooms for 4 nights, the twin room size is ok, got balcony facing the main road, but abit noisy from the motorbike sound at night, I requested to change the room facing at the back. Reception staff Joyce managed to change one room for us facing the back, no balcony but much quieter environment. Staffs are friendly, hotel restaurant breakfast was quite ok more on Indonesian food style. I enjoyed the karaok room over there. convenience to Batam city like Nagoya shopping mall.

The cleanliness of the apartment, the location is just beside batam center and facing the sea, so you can expect strong wind which is so relaxing.. staff yuni was very friendly and nice, answered all questions promptly.. we felt very welcome.. the room was spacious.. there is a swimming pool, gym and restaurant available.. if you will like to go for breakfast, you can just go to Harris Hotel just behind the apartment complex which is so convenient a 2 minute walk..

Very clean, tidy and cosy apartment. Walking distance to Nagoya Hill and Batam Grand Mall. There is a local wet market and eateries to immerse and appreciate local live. Smart TV and great wifi in-house for Netflix and such. Fridge is available for store ice cream and cold drinks. Complimentary bottled water and instant noodles with sanitized utensils readily available. Convenient pickup/drop off by Grab or Gojek. Highly recommended!

Location is the best! Lots of Massage & eateries nearby hotel. Famous K2 Food Court is just 3 mins walk and Grand Batam Mall is 8 mins walk. Service is also good. We were given a double bed room on 1st floor, we then requested for a higher floor, they gave us a twin bed on a higher floor and later housekeeping join the bed for us. We asked for more pillows at night and they provided at once. Value for money.

Hotel location very good &Reasonable price. room big & clean. staff very friendly & alway smile.staff be patient explain how to use gojek & grab for transportation & food.& Attractive batam place hotel nearby harbourbay walk within 5 min.& 2 min go to Wey Wey Seafood makan.also opposite road have 24hrs.convenience store to buy something.also easy walk to beach to see sunset.

I like the location.. Hotel staff and security staff are friendly The breakfast meal not bad Just few steps to convenience store (alfamart) to buy snacks or drink Thank u to front desk two man staff working in days shift (on 22 dec 2024)( i forget their name) ans my question calmly regarding late check out. Im going to stay this hotel again when i visit batam.

the bed and their pillows..they are HUGE..and of course comfortable..wide selection of breakfast spread to satisfy your taste buds..friendly staff greeting you with a smile makes you feel welcome..nearby to popular malls, eateries and a 24 hours indomart just across the hotel..need a pleasant hotel in Batam.? Aston Batam Hotel and Residences is your answer.

My husband and I celebrated our 1st anniversary in Batam and the staff were kind enough to upgrade our room + leave a cake in the room. The staff is efficient and friendly. The hotel is also fairly close to harbour bay ferry terminal. Special shout out to Ferdi for being so hospitable. Thank you for making our stay so enjoyable.

Their hospitality! Feel warm on how the staff treat guest. Was a bit unwell back days during the stay. They offer a cup of ginger drink to comfort me. 2 days in a row. I Felt touched, Thanks Mbak Esa and Esti (i forgot the name). definitely will comeback here when i visit Batam in the future.

It was wonderful staying at Ando Hotel! The place was clean and cozy, with affordable rates and modern decor. I loved the aesthetic vibes! The location is strategic, making it a great place to stay in Batam. I liked everything about it and will definitely come back!

The place it safe. As Indonesia is a Muslim country i like the privacy stay in this apartment where I got freedom to receive visit. There is a beautiful view of the Batam Downtown There a smart TV with only YouTube for music Air conditioning works perfectly

The location is walking distance to Batam Grand Mall and BCC, food court and massage places. The bed is very comfortable, although it will be perfect if the air con does its job well. The hotel staff are very polite and take my feedback very seriously.

Very accessible to the Grand Batam mall. Easy to find food nearby. Hotel staffs were very friendly. The room i booked was small but theres a space for our muslim prayer. Water pressure is good, AC was cold. Soap and shampoo dispenser in the toilet.

To me, as usual this is my 11th time having this hotel as my top hotel over at batam. Family & child friendly. As for food wise I'm not very picky, I can just got across the road for the food or walk Abit further for diffrent variety of food.

Lovely comfortable hotel, very conveniently located next to harbour Bay ferry terminal, good having nearby small mall, yet also convenient to order grabcar to get around nearby places. Nice infinity pool to enjoy the seaview and corner of Batam.

Thank you to staff Mr Ronny who fetch us from batam center ferry terminal to hotel and offered to send us to Nagoya mall after we done the check-in. Friendly reception staff. Room is clean and there's extra pillow in the wardrobe.

Very clean and new hotel, it's located near the heart of Batam. The check in was hustle free and friendly staff value for money for facilities and comfort of the room.

Location is good - walking distance to BCC Mall, Grand Batam Mall, plenty of massage/spa places, nearby cafes Hotel room is clean. Staffs are helpful and friendly.