Nothing .

This hotel is absolutely amazing. We loved everything about it ! The accommodation, facilities , the staff and food are excellent , and the Al Hadeera show and food was spectacular. We were sad to leave today and will definitely be returning to this hotel again. We cannot praise the staff and the accommodation enough. Restaurants are excellent and we enjoyed the music on the roof top bar .

Stayed in April 2025

Nice hotel, but have mosquitoes in my room.

Stayed in March 2025

We loved our stay, everything was perfect

Stayed in April 2025

Nothing

Incredible in every way, truly a rare find

Stayed in April 2025

Amazing hotel with a perfect spa experience. Great restaurants and amenities. Nice hide out place from the busy city life.

Stayed in January 2025

Pool temperature and flys

Everything, super hospitality

Stayed in April 2025

Lovely stay, quiet peaceful and exceptional service, but it is a high premium on price

Stayed in March 2025

N/A

Everything all amenities, the rooms and the food. I have to say that the quality of food and the staff are exceptional. Everyone was dedicated at all levels from the moment you enter the place until the moment you leave.

Stayed in February 2025

Worst check in experience, with a staff member from reception literally joking in our faces making us loose time and providing us with all wrong information. In the end he was always smiling pretending that he had the best will ever by trying to help us while he was making exactly the opposite.

Stayed in April 2025

Nothing

An unforgettable stay! The staff were incredibly warm and attentive, making my husband’s birthday truly special. The facilities were outstanding—luxurious, clean, and beautifully maintained. Every detail was perfect. We felt so cared for. Highly recommend for a memorable getaway!

Stayed in March 2025

Beds hard and uncomfortable, pillows very big but flat. Did not sleep well, none of us. Everything else just amazing

Stayed in March 2025

Just one word: SPECTACULAR

Stayed in March 2025

That we didn't book for a longer stay

Service is great, staff are friendly and warm, facilities perfect

Stayed in March 2025

We loved it everything about this place, starting from the room that was lovely, super high end quality, beautiful, cozy, super comfortable beds, the lighting is perfect. Property is stunning, the spa, pools, massages, food, staff. We definitely coming back! 10 out of ten!

Stayed in January 2025

Everything

Stayed in March 2025

dinner

room

Stayed in March 2025

The beverage prices rank over average

The resort is one of a kind, beauty wherever you look, outstanding service and great activities

Stayed in March 2025

The view from the villa could be better, also took long time for staff to bring the buggies and mixed up the timing of breakfast at the villa severely.

Very beautiful

Stayed in March 2025

I recently stayed at the Bab Al Sham hotel and wanted to share this exceptional experience. The establishment offers a magnificent setting that perfectly blends traditional Arabic architecture with contemporary luxury. What particularly impressed me was the quality of service. The staff is extremely attentive and kind, creating a welcoming atmosphere from the moment of arrival. I must highlight the excellence of Chef Ahmed Ibrahim and his team, whose delicious and finely prepared cuisine demonstrates genuine culinary expertise in the hotel's restaurants.My wife has food allergy and the chef took time to review all dishes with us and even made some plates for my wife.When I thanked him, he simply said "that's my job and I'm delighted to do it".I would like to thank him again for his professionalism and his kindness, because he is an exceptional man. Server Amro also deserves special mention for his professionalism and kindness. The rooms are spacious and elegantly decorated, the facilities are impeccable, and the general ambiance is filled with serenity. Bab Al Sham offers a complete hotel experience where comfort and luxury are matched only by the quality of service. An establishment I highly recommend for an unforgettable stay.

Stayed in March 2025

Nothing

The architecture,the relaxed atmosphere, the feeling of comfort

Stayed in March 2025

It’s all perfect. Don’t forget us as we will definitely come back. Special shout out to Shehroze for a perfect front office service, Aziz for a special night at Ninive and Surender for a perfect start into the day. See you next time.

Stayed in March 2025

We asked to postpone our entry for the next day and it seemed to have a miss connection with Booking.com and the hotel because we arrived and they didn’t have it. The receptionist was exceptional trying to check us in asap and with no more issues. We made a reservation to dinner at their desert restaurant and when we got there they told us that they were fully booked, it seemed that there was no communication between the reception and the restaurant

The environment and feel of the desert, a quiet place where we can hear the birds and relax. The willingness to help of the employees The activities

Stayed in March 2025

Nothing.

We loved everything about the resort. The architecture, the unique detail, design and features of the rooms, the restaurant dining options, the adults only pool, the resort layout. It was perfect. The absolute highlight for us was each and every staff member. From groundsmen to the pool and restaurant staff and housekeeping. Everyone greeted you with a smile, a hello, and were profoundly friendly and professional. It was a stand out for us. As was our 2 special evening meals at Nineve. The food was outstanding, as were the staff and wine choices. So good we returned 2 nights in a row! Apologies we cannot remember everyones names, however Remy the concierge, Subrata and Hadith by the pool, and the divine waiters at Nineve all stand out as going the extra mile to ensure our stay was awesome. Thank you for a wonderful long weekend with you all.

Stayed in February 2025

Very Nice layout & Service

Stayed in March 2025