Thanks

Thanks for reception specially HUSAM And thanks for restaurant staff they are very gentle and very good

Stayed in June 2024

Staff was very nice specialty the Egyptian guy in yasmin restaurant reception

Stayed in June 2024

The pillows are so soft

Stayed in June 2024

- I called the hotel at 18 of June 2024, 12:14 a.m. I don’t have the name of the guy, but he is from Africa. He was rude, disrespectful person. I just ask him if he have a room or not, he reply with no. I asked him again I found a room on booking.com. He started to scream and talk in rude language that I told u don’t have a room. But I’m seeing now on booking , he said ok book but I don’t have a room. So I told him if I book and come I will not find a room. He started to scream again and said I told you I don’t have a room. Is that a way to talk to people!! - I booked through booking and I went to the hotel. I booked because of the price and I have no other options. On same time I came from traveling. So I was tired. It was big mistake to book this hotel because of this guy

Stayed in June 2024

Nothing

Almost everything from staff, room, food and comfort

Stayed in June 2024

Nothing to say

Service at every where. Like room, and breakfast

Stayed in June 2024

Everything was great thanks for having us

Stayed in June 2024

Restaurant manager attitude was unprofessional.

Room facilities

Stayed in June 2024

The shower was always giving hot water, even after changing the pipe to cold water still it was giving out hot water

Clean and Perfect place to stay and wonderful employees in the front desk especially Ashish and Ehsan

Stayed in June 2024

Exceptional Hospitality

Stayed in June 2024

Location

Stayed in May 2024

No one assisted us to the room and not been explained anything about about room to show us about switch controls. It was disappointing as I had to figure out myself to look around the switches and other stuffs.

Breakfast restaurant was good and staff of restaurant was really helpful in service.

Stayed in May 2024

The area is too much noisy

Its nice hotel

Stayed in May 2024

It was not clean, inside the room and poor in soap and bathroom materials. No valet parking, staff needs training on hospitality.

Nothing

Stayed in May 2024

The cleanliness - hotel felt dirty. In need of renovation.

The view

Stayed in April 2024

The worst experience i've ever had!!! The whole building was dirty. Dirty room. The water was floated all over the room after we took shower. I wont recommend you to book this hotel

Stayed in April 2024

we are not able checkin last Saturday due to floods in sharjah.we send email to booking.com to consider to change our date because of what happen.but still no answer.infact we can change but will add a sum for the rooms.will ask the hotel to help us out problem but they said will go booking.com.no one in four points help us very sad in our part .so I rate this hotel very poor.

Stayed in April 2024

Dear Hotel Management, I am writing to express my profound dissatisfaction with the service provided during my recent stay at your establishment, which is advertised as a five-star hotel. Unfortunately, my experience did not meet the expectations set by such a rating. Firstly, the cleanliness of the room was substandard. Despite numerous requests for cleaning services, my room remained in a neglected state throughout my stay. This lack of attention to hygiene is unacceptable and has caused me considerable distress. Moreover, I have since developed an infection, which I believe to be a direct result of the time spent in the unsanitary conditions of the room. This has not only affected my health but has also marred my overall experience at your hotel. I had chosen your hotel because of its affiliation with the reputable Sheraton brand, expecting a certain level of service and care. However, the service I received was far below par, with a service score that I would regrettably rate as zero. I urge you to address these issues promptly to ensure that no other guest experiences a similar situation. I look forward to your response and a resolution to this matter. Sincerely, Adil Abdelrahman room 1409

Stayed in April 2024

Bathroom amenities

All over good

Stayed in March 2024

Indian breakfast and cuisines can be better. Else rest all was fantastic.

Stayed in March 2024

Room service & reception

Location is good Breakfast good

Stayed in February 2024

Old fixings everything was old sinks the mirrors.stuff just looked old

The breakfast was good I can’t even lie !

Stayed in February 2024

I was given a smoking room without my knowledge We struggled to sleep for 3 nights as we thought it was the AC, so we did not turn it on. I coughed most of the night due to the smell of cigarettes. All my clothing in the room were smelling of cigarettes as well I finally complained only to find out we were on a smoking floor We were moved to an upgraded room, nice but a normal room would have been ok When I first complained we were told by the reception staff that we must have been asked at check in and choose a smoking room, this really upset me as i am asthmatic and would never do this

Breakfast was very good

Stayed in January 2024

Nothing

Nothing

Stayed in January 2024

The staff were pleasant and efficient

Stayed in November 2023