Breakfast has no veg options also it’s terrible, even a home stay give better breakfast than this, they are doing breakfast for the sake of it, small and less and good quality and even paper napkins are terrible

The location only

Stayed in December 2023

cleaning to rooms must be faster

breakfast was delicious and

Stayed in November 2023

The reception was rude The male one

It is the same thing everyday So if I stay for a week I see the same food every morning Though it is nice food

Stayed in November 2023

The room is very basic

The French Resto .

Stayed in October 2023

Everything is fine except bathroom and swiminh pool

Good locatiins

Stayed in October 2023

AS A MEMBER OF MARIOTT MY FREE NIGHTS WERE NOT ACKNOWLEDGED REASON THAT I BOOKED THE ROOM THROUGH BOOKINGS.COM

location

Stayed in August 2023

Could hear very small noise through the walls, which is annoying during sleep time.

The room was very spacious with a great view.

Stayed in September 2023

AC was not working at all

Stayed in August 2023

In room There was no washroom sleepers and In washroom there is no dental kit Even this was the 5star hotel

Stayed in August 2023

The food was not up to standards, also there wasn’t any Arabic speaking staff. The lobby was small and crowded, the elevator was always late. The twin beds were super tiny 90cm not comfortable for adults.

Nice location, the staff were nice, and the room was clean.

Stayed in July 2023

Booked rooms for three pax but, staff denied to provide extra mattress

Stayed in June 2023

The view of room was very bad. Had to settle for a room with two beds yet I was alone

Breakfast was great Location is very accessible

Stayed in June 2023

Booked twin room with balcony. Was given a room with only a king bed. This was changed to a twin room after complaining. The door to the balcony could only opened about 6 inches with no outdoor sitting area.

Staff were pleasant and accommodating with requests. As we came in very early they provided us with shower and towels to freshen up. Went out as we could not check in till 3pm.

Stayed in May 2023

The rooms are completely outdated and very old . very poor bad food quality

Stayed in May 2023

Night Duty staff truly lived up to the "Graveyard" shift stereotype - We were unaware of the requirement to have the credit card used for the booking available during check-in and we were met by, what I can only say, was one of the most condescending duty managers we have ever encountered. Instead of engaging in a productive discussion for alternative ways to settle the matter, we got the "I can't do anything about it" answer, which was very unbecoming of the Sheraton brand. We had to get the person who made the booking on the phone (in another country), who then paid via a payment link - A relatively ingenious solution that took nearly 30 mins of pestering the staff to be offered to us.

Location - Centrally located on Sheikh Zayed Road, which gives you quick access to the Metro, nearby attractions, shopping and bars Good restaurants at the property, working hours need a little amendment though

Stayed in January 2023

old decor, bad smell in the apartment, sink was blocked in both bathroom

location

Stayed in February 2023

they did not upgrade my room they put me in a very small room even when I pay for Suite!

Stayed in February 2023

I booked it on booking.com for 890 plus 129 TAX. When I reached the hotel I Paid 1380 AEd

Nothing

Stayed in February 2023

moderate to heavy traffic

near the tourist spots

Stayed in January 2023

Furniture is too old in this hotel

Stayed in January 2023

This review is hidden because it doesn't meet our guidelines.

I paid double the amount for the breakfast even though I had one

Location was perfect

Stayed in January 2023

Utterly disappointed at all levels this time. It was my third time in 4 points sheraton. It has deteriorated over a period of time. Bad experience started with the checking in process itself where the philipinno front desk guy was quite rude... gave us rooms on 2nd floor in a 43 floored property despite the fact that we are regular customers and there were 2 business suites that we had booked, still he gave no consideration to our request of 2 rooms on higher floor with good view... secondly, my apartment 201 was dingy with white lights, dirty bathtubs. The staff at purani dilli restaurant was pathetic, even a side customer had a metal wire in his food... basically pathetic restaurant!!! Won't recommend 4 points to anyone. Except for good location nothing is worth the money for this hotel. They charge like 5 stars yet services are so sub standard even worse than 3 stars. Adjacent Rotana which is cheaper has a better looking lobby. They have not renovated or upgraded in these years... room interiors are exactly the same that they were in 2015 n 2017 when i visited... even sofas are same. Not recommended. A big thumbs down 👎.

Only the location.

Stayed in January 2023

1. uncarpeted, you hear the noise and stepping of the floor above you 2. floor ceramic is of a cheap quality 3. the walls are plain white, while there are a lot of loq quality paint cover up on the walls 4. limited breakfast varaities, other similar hotel levels and lower hotels are offering better 5. they don’t offer life order at the breakfast boufet, so you have wait on table for waitress to take your order, then you have to wait for chef to prepare, and then you wait for waitress finish serving other tables to handle your order

spacious

Stayed in January 2023

Extra charges, overpriced early check-in, extra charges that should have been in the original price.

Breakfast, location

Stayed in January 2023