Reviews of Gateway Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Khaleed Bin Waleed Street, Bur Dubai, Dubai, United Arab Emirates
#264 of 614 hotels in Dubai
Guests' ChoiceReview Score
Based on 2007 hotel reviews
8.4Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
7.9
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Facilities
8.4
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Staff
9.2
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Value for money
8.6
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Free Wifi
8.5
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Reviewed: January 30, 2023
Ahmed
Maldives10 Reviews10Exceptional- • Business trip
- • Travelers with friends
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
I liked every thing
Thank you
Stayed in January 2023
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Reviewed: January 29, 2023
Narren
United Arab Emirates7 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Good environment
Stayed in January 2023
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Reviewed: January 29, 2023
Aymeric
France56 Reviews4 helpful votes6.0“Comfortable and clean but bad amenities and unpleasant staff at times”- • Leisure trip
- • Solo traveler
- • Deluxe Single Room
- • Stayed 4 nights
I did not have hot water 2 mornings out of 4, some guests were loud and the noise went through the walls and doors very easily, there was a loss of power of more than 30 min one evening, and the worst was that I had asked if I could stay in the lounge or somewhere after my check out as I had a meeting at 12pm. They kindly offered to stay until 2pm in my room with no extra charge. However, the morning of around 11:55am, I received a first phone call to remind me that checkout was at 12pm. I told them we had agreed I could stay until 2pm, to which they answered it was ok but that I should not be late. Then during my meeting I received another call, again to tell me I should have checked out. I told them again. Then around 1:10pm, a manager and security guard came to ask me if I wanted to extend my stay as I had not checked out, and I had to remind them again, but left within 10 min. It would be fine to simply tell me it's not ok to stay extra, especially as I was not the one to ask for it but they offered.
The hotel is nicely located in Bur Dubai, close to the creek, Shindagha and therefore Deira. The rooms are clean and the beds are comfortable.
Stayed in January 2023
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Reviewed: January 26, 2023
Mehjabeen
India3 Reviews5.0Fair- • Leisure trip
- • Family with young children
- • Deluxe Large Twin Room
- • Stayed 6 nights
- • Submitted from a mobile device
Bathroom was very bad need to improve wash besin was blocked everytime
Room was good
Stayed in December 2022
-
Reviewed: January 26, 2023
Virginie
Seychelles1 review10“the best stay ever keep all the good work from the staff very helpful nice 🥺”- • Leisure trip
- • Solo traveler
- • Deluxe Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
nothing
the staff were so amazing
Stayed in January 2023
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Reviewed: January 25, 2023
Fatuma
Kenya1 review10Exceptional- • Business trip
- • Group
- • Deluxe Single Room
- • Stayed 6 nights
Early Check in is necessary for the visitors who arrive early before the check in time and very important to allow late check in to visitors who have late night or evening flights
The Bell boys (Mr. Ilhabit, Mr. John, Mr. Farid Mr. Inam) Security (Mr. Sandeep) and Receptionist (Ms. Karthika) were really helpful and always willing to go an extra mile to assist
Stayed in January 2023
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Reviewed: January 24, 2023
Khamis
Oman28 Reviews12 helpful votes5.0“Noisy + crowded spot not for family stay”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The area where the hotel was located was noisy and busy (crowded with people) + we couldn’t sleep well and we had a baby the people next room were so loud and you hear everything in the hallway early morning.
It was clean
Stayed in January 2023
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Reviewed: January 22, 2023
Alexandra
Hungary6 Reviews1 helpful vote10“Perfect for a family escape to explore Dubai. Friendly staff, great location, very good value for money.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Excellent location, walking distance from the metro lines, the Old Souk and the Al Ghubaiba bus station yet very quiet. There are a lot of restaurants and shops nearby, perfect for a family escape. The staff is extremely friendly, they show their enthusiasm for the guests. Staying with a 1,5 year-old toddler was a very good experience, everyone took a very good care of us.
Stayed in January 2023
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Reviewed: January 20, 2023
Nadeem
Oman1 review10Exceptional- • Business trip
- • Solo traveler
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
hotel staff and specially restaurant staff all were very good, hotel is very clean,
Stayed in January 2023
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Reviewed: January 20, 2023
Krishnaswamy
India36 Reviews2 helpful votes10Exceptional- • Business trip
- • Solo traveler
- • Deluxe Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
Customer service was excellent. I asked for toiletry items which were delivered within 3 min, twice! They have a good breakfast variety as well.
Stayed in January 2023
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Reviewed: January 16, 2023
Flaih
Saudi Arabia1 review1.0“no good”- • Solo traveler
- • Deluxe Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
very bad
very bad
Stayed in January 2023
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Reviewed: January 15, 2023
Christopher
Seychelles14 Reviews2 helpful votes10“Great hotel. I Recommend it to anyone”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 7 nights
- • Submitted from a mobile device
No complaints.
Didn't have breakfast
Stayed in December 2022
-
Reviewed: January 11, 2023
Hoareau
Seychelles18 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Large Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Good and well organised
Stayed in January 2023
-
Reviewed: January 11, 2023
Hoareau
Seychelles18 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Triple Room
- • Stayed 1 night
- • Submitted from a mobile device
Location perfect ,hygiene good
Stayed in January 2023
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Reviewed: January 6, 2023
Omegan
Seychelles3 Reviews10“My parents had a very pleasant stay with the hotel and would definitely recommend”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
Everyone was really nice, facilities were all good.
Stayed in January 2023
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Reviewed: December 30, 2022
Yidan
Saudi Arabia2 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Far from the metro station.
The room is big and the price is fair.
Stayed in December 2022
-
Reviewed: December 28, 2022
Vincent
Seychelles18 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
All
Stayed in December 2022
-
Reviewed: December 27, 2022
Jeevan
India3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Single Room
- • Stayed 5 nights
- • Submitted from a mobile device
Service was prompt. Food was tasty and hygienic. The staff was friendly and helpful.We got extraordinary hospitality from Mr.Manjeet and the cleaning staff Mr. Hritik.Have stayed at multiple 5-star properties for my work travel,in India, and abroad. No star can measure up to the warmth , kindness, and personal attention we received at Gateway Hotel Dubai.Highly recommend it. Aditi Telang
Stayed in December 2022
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Reviewed: December 27, 2022
Ig
Pakistan6 Reviews10“i am afraid of this location due to tricky people presencse there.”- • Business trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
There are some bad/tricky people behind the hotel property locality who deceived the guests and took them to herbal medicine shops and get 1000 of Dirhams while selling unknown herbal medicines for hairs, skin and weight loss. So be careful pls.
Hotel is clean. The staff is very helpful specially Ms. Supriya guest relation officer is very cooperative.
Stayed in December 2022
-
Reviewed: December 25, 2022
Tomasz
Poland3 Reviews1 helpful vote2.0“I feel cheated about the swimming pool. Apart from that”- • Leisure trip
- • Solo traveler
- • Deluxe Single Room
- • Stayed 6 nights
- • Submitted from a mobile device
Rooftop swimming pool was closed during my entire stay. If I knew it beforehand I would have booked different hotel. Huge and right pillow, difficult to sleep.
Clean, good value for the money. Service extremely polite.
Stayed in December 2022
-
Reviewed: December 24, 2022
Kamanga
Malawi2 Reviews10Exceptional- • Business trip
- • Solo traveler
- • Deluxe Single Room
- • Stayed 4 nights
- • Submitted from a mobile device
The team was so welcoming in particular Mr John made my stay memorable
Stayed in December 2022
-
Reviewed: December 24, 2022
Elie17
Seychelles2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 7 nights
- • Submitted from a mobile device
The friendly staff
Stayed in December 2022
-
Reviewed: December 22, 2022
Nandun
United Arab Emirates3 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 8 nights
It was and amazing stay while on my trip to DXB.front office Mr Praneeth treat us well and its very smooth process. room service Mr Anjana was given us an amazing room service while on our stay in hotel. keep it up. Thank you very much Praneeth and Anjana
Stayed in December 2022
-
Reviewed: December 22, 2022
Amin
Tanzania17 Reviews1 helpful vote10“big up to Mirza & his Team”- • Business trip
- • Solo traveler
- • Deluxe Single Room
- • Stayed 7 nights
- • Submitted from a mobile device
nothing
staff very cooperative. at reception. breakfast Team so helpful will stay again
Stayed in December 2022
-
Reviewed: December 21, 2022
Muhammad
United Kingdom22 Reviews1 helpful vote10“overall great experience”- • Business trip
- • Group
- • Family Interconnecting Room
- • Stayed 5 nights
- • Submitted from a mobile device
lights are very dim, appliances needed to be upgrade.
location and convenience
Stayed in December 2022
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