Location. Not the nicest part of town by any stretch of the imagination . Also we had booked a twin room but were given a double so that had to be sorted

Nice room although the view was a dirty back alley and the windows were disgustingly dirty.

Stayed in September 2024

We stayed at the Gateway eight years ago and again we were very happy with our experience. The rooms are generous, clean and well presented. Staff are happy and helpful. Breakfast had a great selection. The Gateway offers great value and being in the old part of the city, it's a 10 min walk to Dubai Creek to catch an Abra (wooden boat) across to the Souks. Also a 10 min walk to the Arbian Tea House to get an authentic Arbian dinner. Will stay again.

Stayed in September 2024

We liked everything

As usual, the staff did a great job welcoming and catering for us! They were all fully attentive at any requests we made and reacted promptly. We LOVE staying at Gateway as they offer the best deals in so many ways; rooms are extremely spacious, amazing & helpful staff, cleanliness amd so on. As always our good friends John, Muhammed & the other guy (forgotten the name but porter) were all great with their benevolent manners. They are real assets for the hotel. We will also thank Rajan (Room service) & the team at reception for their excellent professionalism, especially the lady who welcomed us on the first day when we checked in. She showed us 2 rooms & allowed us to choose the one with the dining table... She has remarkable ethics & standards which showed how professional she was/is at her job... Keep it up Madam!

Stayed in September 2024

The room was very comfortable. Loved the corridor scent. The pool was great. The bell boy (Muhammed) was really helpful and kind to us. The hotel was not too far from the city centre mall, bus station, and metro station. In general, it was an awesome stay. Will be coming back soon.

Stayed in August 2024

During my two weeks stay there was an AC condensation issue causing a water dropping from bathroom ceiling every morning during three days in a row. However maintenance staff did all efforts to resolve the problem

Very comfy and quiet hotel. All the staff is very welcoming and helpful. Room is spacious and clean. All services are good value for the price. Location is good, close to Dubai Creek and main Souks

Stayed in September 2024

Air-conditioning noise too loud

Food location

Stayed in August 2024

Very congested area by road side as well as can’t roam outside with family members after 21:30 hrs.

Property excellent & well managed with professional staff.

Stayed in September 2024

An extra bottle of water could help.

Breakfast does not have vegan or jain options given the large Indian visitors.

Stayed in September 2024

Unfortunately we had to pay a night extra because of a misunderstanding on their part. The staff was kinda rude about it and didn’t want to hear us. So it was either to pay or to stay at the reception until 10am

The property is very good, and clean!

Stayed in August 2024

Night manager after I reached hotel and I have a Digital copy of ID I had to travel back I paid for 3 nights I stayed 1.5 only because I had to travel back But he let me choose the shower room for refresh up

Cleaning

Stayed in September 2024

We had problems with key cards. It took multiple times to open our doors.

Stayed in September 2024

My room was a bit noisy at night probably because of some kind of generator

Very friendly staff

Stayed in September 2024

The price was a bit high since it didn’t include breakfast in the package. Breakfast could also use a bit of change. Every day is mostly the same thing.

The location was great. Very friendly staff and room was affordable. Our kids had a blast.

Stayed in August 2024

The room was not appropriate, it wasn’t comfortable as it used to be. The bathroom was not what was expected. Shower hose in the tub was too high and very u comfortable for showering purpose. Smell of drainage time to time during the day. Breakfast not much of a variety despite being a buffet. Maybe should consider the type of clients being accommodated will also help with the type of meals food serve as per clients culture/needs. Transportation service for airport drop off was beyond our expectations. Very good service. In general compare to the past stay at the hotel, I will say the standard of the hotel Itself has gone down a bit, and needs to be met up to customers needs and wants and most importantly VALUE FOR MONEY, especially being repeaters of the hotel.

The property cleanliness

Stayed in August 2024

The swimming pool was fun and the pool boy was so kind and friendly . The staff was very helpful . I really recommend it 👍🏻

Stayed in August 2024

The cups look like children cup. Towels and linens could be better.

The staff, location ,service all were very good.

Stayed in August 2024

I requested prayer matt from reception on two occasions but it was not provided

Comfortable stay .... I was taken well care of by Jyoti from customer relations she does a great job . Place is good in busy district... Everything is walking distance Creek, Mall, Food. Parking was spacious and easily accessable during the summer.

Stayed in August 2024

Location.

I have been staying in this hotel for over 3 months now and one of the best hotel in bur dubai. From Housekeeping to the reception, restaurant staff are all doing an excellent job to make their guests comfortable. My room is always clean, bell boys deliver my food to my room etc... I feel like a Queen staying here

Stayed in August 2024

Friendly staff and clean

Stayed in August 2024

We asians are used to having wet bathrooms and so we need rubber slippers which were not available. There is nothing else to complain.

The room was clean , large and beds were comfortable. The staff were professional and special mention must be made of Miss Jyoti.Location is near to transport and restaurants.We wanted to extend our stay for two more days, but we could not get it on the same rate so we left for another hotel.

Stayed in July 2024

Cleaner windows

Stayed in August 2024

I wish the location were a bit closer to the metro station.

The hotel is spacious and clean and the staff are friendly.

Stayed in August 2024

1- The water is too hot. There is one heater for all the rooms, so you can’t turn off the heater. 2- The noise from the room facing my room. The room is not isolated well. In general, I will consider it quiet. 3- The breakfast is not varied. 4- The location is not on the main street

The staff and their intention to enhance your experience, the value, and the cleanliness.

Stayed in August 2024

Rooms were not very soundproof, could hear everything through adjoining room

Good location, very friendly staff, great value for money

Stayed in August 2024

A little noisy at times you could hear activity in the corridor. Price for ordered taxi from airport too expensive

Helpful staff, ok breakfast, pool excellent.

Stayed in August 2024