the only downside to an otherwise wonderful stay was the check-in and check-out experience. Upon arrival, our room was not ready even well after the official check-in time, and the delay was poorly managed without clear communication . At check-out, the experience was similarly disappointing. It’s a shame that the first and last impressions were not reflective of the overall high standard of the resort.

It is a stunning resort with a peaceful beachfront, luxurious design, and top-notch facilities. The location is ideal for a relaxing getaway, and the views—especially from the sea-facing rooms—are absolutely breathtaking. The resort itself is immaculate, with spacious, well-equipped rooms and a calm, serene atmosphere throughout. Dining options were excellent, offering a variety of cuisines and high-quality service. The staff across the restaurants, housekeeping, and concierge were warm, attentive, and always eager to help.

Stayed in April 2025

The Ramsa bar served us sugar with coffee and the sugar pot was full of ants, the food in ShaSha was okayish too. Otherwise the room was nice. The sauna area was too over crowded and dirty couldnt enjoy the facility

Stayed in March 2025

Great resort, clean, fantastic layout, the hotel was super busy for the Eid weekend. Staff were great too. We went to celebrate our anniversary, it was very chaotic with many kids, it would be a perfect get away for families, but as a couple we probably would have preferred somewhere a little more chill.

Stayed in March 2025

The rooms were absolutely amazing, the room cleaning was great, the pool was very big, plenty of food options, the bad things were that people come down at 8am reserved the sun beds and leave them until after 11AM but the pool staff would never do anything about it so it’s very hard to get any sun beds. It’s very poor management. The pool food and drink severs would come and disturb you every 5 minutes to close the bill like we said we are not going anywhere you have our ID’s we will close it once we are done took them 3 days to realise which was a shame. To end the stay after check out we got our car back from the Valet it was damaged and they said it wasn’t their fault which is hard to believe but not much you can do. Over all we will be back but hopefully the couple things can change we defiently Recommend the hotel Solid 8/10 :)

Stayed in March 2025

We would not come back over Eid again, the staff were clearly at capacity and came across rude a lot of the time. When asking staff for help, we were getting asked “what do you want?” - we were taken aback with such abruptness. The restaurants were also too slow, taking ages for the bull

Good facilities, place was clean, perfect for a few nights away. The spa was the highlight of our trip, the staff were amazing there .

Stayed in March 2025

Very nice property with great dining options and amazing pools. The staff was very helpful. Too bad the beach was under « construction » and was a bit messy

Stayed in February 2025

There are enough dining options but the buffet food is generally very bland , I think from my experience this is because of the demographic of guests skewing strongly towards Russian nationality . Turkish Al la carte restaurant was excellent .

Feels like it is brand new , great facilities, spotlessly clean and well kept. Nice little touches like complimentary water and issue of two towels per person around the pool . The gym is world class with state of the art equipment . Seems like all rooms have balconies and pool / sea view

Stayed in March 2025

Noise from the construction on the beach

Very clean, very friendly and polite staff

Stayed in March 2025

The staff. Reception team made me feel like we don’t belong there which was felt by my whole family. We were made to feel like we did not belong there. Pool bar team were similar, and subpar in guest relations. As someone who has worked in Hospitality for the last 20+ years this stuck out drastically. The manager of the steak house (or who I assume was the manager)was very surprised we were there and allowed this to show, we left and went outside the hotel just to feel comfortable. I am not one who is made to feel out of place but the team gave it a good go. We would definitely recommend a different hotel due to this

The whole property was wonderful, elegant and the rooms were perfect. Clean and comfortable with great amenities We would definitely recommend the hotel for this.

Stayed in February 2025

Very good

Stayed in March 2025

The strong air fresheners even in guest room floors. This is not ok, inconsiderate. People have allergies. Not sure why hotels think the scent they pick will be loved for everyone! It is not healthy to breath in these chemicals that someone from IHG decided to pump every in the hotel. Also there is musty smell in showers and drains in the guest rooms. For a new hotel, this is not ok.

Nice outdoor facilities

Stayed in March 2025

When we check out they call us alot and i say need 30 min only to check out ,, the way of the recpation guy when he talk I don’t like it

Stayed in February 2025

Nothing much too say

The beach view and swimming pool

Stayed in February 2025

Property was amazing . However, we had to wait for 2 hours for checkin. Checkin time was 3 PM but we got the room at 5:10 PM

The location and architecture

Stayed in February 2025

The towels wasn’t clean and the balcony was not cleaned

Stayed in February 2025

Competitive music. On Saturday, the beach had its selection of music playing, and then the restaurant had a live band simultaneously playing a different set of music not too far away. Construction. In an ideal world, the construction would stop on Saturdays and Sundays, especially along the beach front.

Our villa was tucked right at the end of the road, perfectly secluded and offered sea views in all directions. The villa is a generous size, the use of natural elements such as wood and natural toned textiles made it very inviting. The bathroom is so nice, and the balcony is private with sweeping views of the sea. I also appreciated the selection of radio stations to play music in our villa.

Stayed in February 2025

Food

Stayed in January 2025

Hotel staffs are cordial and pleasant, beautiful view from the room and all facilities are very well maintained

Stayed in January 2025

Nothing all perfect

Such a beautiful atmosphere and luxury hotel Many thanks for the stuff and management for the hospitality and take care of us. Specially to front desk mr mahmmod , abdulrheem concierge and all members in the hotel. Free upgrade, food and all facilities in the hotel were perfect

Stayed in January 2025

Sadly no sunset or sunrise views from most of the hotel balconies.I

Wonderful staff, always on hand to help, polite and courteous and cheerful. You feel valued individually as a guest. Great breakfast selection. Good location on a developing part of RAK and a short drive up into the mountains. Bikes available to explore the local neighbourhood.

Stayed in January 2025

Resort needs a renovation and every small detailed on roomd needs proper cleanliness..

Location, ambience, comfort in rooms.

Stayed in January 2025

Excellent service n facilities Very good variety of food n drinks

Stayed in December 2024

The towels provided in the room were not clean, which was disappointing. Additionally, we encountered foxes a couple of times around the property, which made the children feel uncomfortable.

I appreciated the hotel’s excellent location, clean facilities, and high-quality room service. The coffee in the lobby was exceptional, and the staff were incredibly welcoming and helpful.

Stayed in December 2024

Cost is high

Nice

Stayed in December 2024