Started off with some issues upon check in but the front desk staff Mr Shahbaz handled it very well and made sure our stay was made comfortable. The housekeeping staff and the staff at the restaurant were very polite and helpful as well. The room was quite small compared to the massive living room but overall it was a good experience and my family and I enjoyed ourselves.

Stayed in April 2025

Every Thing was up to our expectations and more 🙏 The staff was very friendly, everyone was welcoming us . We felt that we are at our home . We will come again for sure .

Stayed in April 2025

We loved the staff , everyone made the effort to make our stay more enjoyable . Special thanks to chef Shibin in the kitchen for the great welcome and hospitality as well managing some of our special requests !

Stayed in March 2025

It’s was a great experience, well hosted

Stayed in March 2025

The fold buffet was average

Stayed in March 2025

Nothing

Staff, facilities and food

Stayed in March 2025

the only downside to an otherwise wonderful stay was the check-in and check-out experience. Upon arrival, our room was not ready even well after the official check-in time, and the delay was poorly managed without clear communication . At check-out, the experience was similarly disappointing. It’s a shame that the first and last impressions were not reflective of the overall high standard of the resort.

It is a stunning resort with a peaceful beachfront, luxurious design, and top-notch facilities. The location is ideal for a relaxing getaway, and the views—especially from the sea-facing rooms—are absolutely breathtaking. The resort itself is immaculate, with spacious, well-equipped rooms and a calm, serene atmosphere throughout. Dining options were excellent, offering a variety of cuisines and high-quality service. The staff across the restaurants, housekeeping, and concierge were warm, attentive, and always eager to help.

Stayed in April 2025

The Ramsa bar served us sugar with coffee and the sugar pot was full of ants, the food in ShaSha was okayish too. Otherwise the room was nice. The sauna area was too over crowded and dirty couldnt enjoy the facility

Stayed in March 2025

Great resort, clean, fantastic layout, the hotel was super busy for the Eid weekend. Staff were great too. We went to celebrate our anniversary, it was very chaotic with many kids, it would be a perfect get away for families, but as a couple we probably would have preferred somewhere a little more chill.

Stayed in March 2025

Property needs to have better food options & services at the restaurants.

Stayed in March 2025

The rooms were absolutely amazing, the room cleaning was great, the pool was very big, plenty of food options, the bad things were that people come down at 8am reserved the sun beds and leave them until after 11AM but the pool staff would never do anything about it so it’s very hard to get any sun beds. It’s very poor management. The pool food and drink severs would come and disturb you every 5 minutes to close the bill like we said we are not going anywhere you have our ID’s we will close it once we are done took them 3 days to realise which was a shame. To end the stay after check out we got our car back from the Valet it was damaged and they said it wasn’t their fault which is hard to believe but not much you can do. Over all we will be back but hopefully the couple things can change we defiently Recommend the hotel Solid 8/10 :)

Stayed in March 2025

We would not come back over Eid again, the staff were clearly at capacity and came across rude a lot of the time. When asking staff for help, we were getting asked “what do you want?” - we were taken aback with such abruptness. The restaurants were also too slow, taking ages for the bull

Good facilities, place was clean, perfect for a few nights away. The spa was the highlight of our trip, the staff were amazing there .

Stayed in March 2025

Everything was good about our stay..

Stayed in March 2025

Very nice property with great dining options and amazing pools. The staff was very helpful. Too bad the beach was under « construction » and was a bit messy

Stayed in February 2025

There are enough dining options but the buffet food is generally very bland , I think from my experience this is because of the demographic of guests skewing strongly towards Russian nationality . Turkish Al la carte restaurant was excellent .

Feels like it is brand new , great facilities, spotlessly clean and well kept. Nice little touches like complimentary water and issue of two towels per person around the pool . The gym is world class with state of the art equipment . Seems like all rooms have balconies and pool / sea view

Stayed in March 2025

I found that the choice of toys in toddler area of kids club was poor given how many families are at the hotel. It would be great if they could add toys for small kids and other activities like pikler triangle and similar; the service at Samar was really slow.

The service overall is really great! Especially the all day dining restaurant, team is really lovely, they were really looking after us and our baby

Stayed in March 2025

Nothing

I want to extend my heartfelt gratitude to Mina, Al Ramadan, Nanu, and the rest of the incredible staff at Intercontinental RAK. Your proactive service and attention to detail made our stay truly exceptional. What sets you apart is that we never had to ask, you already knew exactly what we needed. The hospitality was beyond outstanding, and every interaction was warm and seamless. Thank you for making our experience so memorable!

Stayed in March 2025

Very little to make a negative comment about.

Room was amazing, staff were brilliant and the food was wonderful.

Stayed in February 2025

Noise from the construction on the beach

Very clean, very friendly and polite staff

Stayed in March 2025

The hotel overall is absolutely stunning - from the entrance (first impressions) to the rooms and facilities, all were spot on. The buffet lunch was vast and great tasting, as too was the breakfast. The pool is huge and temperature controlled which was great for swimming. The gym, whilst small, was very clean with great equipment. All round a wonderful trip and well worth the money.

Stayed in March 2025

Nothing

Everything! This was a perfect resort and a perfect vacation. It felt like a paradise. Staff is very very nice, all of them.

Stayed in March 2025

The staff. Reception team made me feel like we don’t belong there which was felt by my whole family. We were made to feel like we did not belong there. Pool bar team were similar, and subpar in guest relations. As someone who has worked in Hospitality for the last 20+ years this stuck out drastically. The manager of the steak house (or who I assume was the manager)was very surprised we were there and allowed this to show, we left and went outside the hotel just to feel comfortable. I am not one who is made to feel out of place but the team gave it a good go. We would definitely recommend a different hotel due to this

The whole property was wonderful, elegant and the rooms were perfect. Clean and comfortable with great amenities We would definitely recommend the hotel for this.

Stayed in February 2025

Everything

Clean, grand very welcoming and comforting

Stayed in March 2025

Very good

Stayed in March 2025