Service was slow, it was lack of staff, all staff were very apologetic and kind. But getting ahold of staff is a nightmare as well as the phone service is pain in the a**. The phones in all the rooms just dont bloody work.

The service and hospitality was great for check in and staff generally. rooms are clean and set up well. facilities are vastly available. Grocery store on site makes life so much easier.

Stayed in April 2024

Breakfast is 5/10

Nice and spacious 1 bedroom suite F&B options

Stayed in April 2024

It was boring, no entertainment, concerts or music. Nothing special to enjoy the evening time. It was “a must” to book dinner in the restaurants and they were busy all the time. Always Overcrowded for breakfast even if you come early.

Room facilities, the view from the balcony, the cleanliness. The best thing is the cosmetic line for washing Bayredo Bal d’ Afrique which is my favorite smell.

Stayed in April 2024

Food very bad quality ! Also the service in the main restaurant very poor. I hope they will do something for that .

Everything: the hotel , size of the room, easy access to the beach and nice swimming pool. Very clean .

Stayed in April 2024

They were understaffed in most restaurants and the staff were not well trained

The resort facilities are good,not too far from Dubai and I liked the club access

Stayed in April 2024

The food options. Shasha the pool bar was not good at all, food not tasty and got a hair in my salad.

Everything was lovely, location, staff and all.

Stayed in April 2024

Expensive for what it was. We upgraded to all inclusive and the package did not include anything we would typically order

Great location and facilities

Stayed in February 2024

Everything

Stayed in April 2024

The terrace rooms did not have sun loungers as per the photos.

Modern. Lovely beach. Great food.

Stayed in March 2024

Rows and rows of sun beds on beach.

Villa for 3 very spacious Club benefits very welcome - afternoon tea and cocktails. A blessing to have Club as main pool and main restaurant too busy.

Stayed in March 2024

There could be a better drinks service down at the beach on the lounges

Breakfast, the villa, the staff

Stayed in February 2024

First of all - a la carte restaurants Ramsa and Levant & Nar offer very average food. E.g. calamari in Ramsa were tasteless, and food preparation took almost 30 min. In Levant & Nar food was better, but still very average, you can eat it, but no joy at all. Service in Ramsa was professional, unlike the one in Levant & Nar, where it was slow, forgetting things, which is strange, given the half-empty restaurant. Alma Dry Martini cocktail was very bad, there was only 1 bartender, who was doing his best to serve tons of orders from all-inclusive package, so do not expect a proper cocktail bar experience. Secondly, overall hotel lacks the proper 5-star polishing in facilities and service. (e.g. no umbrellas to get to the main building from the reception area during the rain). It is actually fully focused on mass all-inclusive service. So, overall this all could work, but not at the price I paid, as for the same price I better go to another Ras or Fujeirah 5-stars.

Spacious room, quite a nice beach, it was pleasant to have Arabic sweets complement in the room.

Stayed in March 2024

Tv channels

.view facility service

Stayed in March 2024

More food options. The Turkish/lebanese place was terrible

In all was good. Ur people are very good Breakfast was very good sadly we only ate once about 3 day stay got cut as my wife got very ill n we had to leave to get to emergency in a dubai hospital

Stayed in March 2024

Qibla direction mentioned in room 651 needs to be corrected.

Larg pool and beach area. Staff and Restaurants were great.

Stayed in March 2024

Site next to the hotel made the experience noisy. Only one swimming pool for the size of the hotel is not enough though. No one on the teens club, always empty with no activities. All day dining quality of food can be improved clearly.

The design and the surprise lovely upgrade to a Villa on arrival, nice Turkish restaurant and landscape.

Stayed in February 2024

Nothing.

Excellent hotel with great facilities.

Stayed in February 2024

the service in the restaurants was very slow. the services in the spa were overpriced compared to the service provided. there was short of staff at the beach and the pool area so this affected the service.

I liked the location and the facilities. The water activities were good so the stay was fun for all members of the family. The food variety was good and the food tasted great. The staff were very friendly and helpful

Stayed in February 2024

Our battler Ruby he was super

Un responsible maintenance team partition between the room fall down on the sun-bed luckily my waif was not in the bed in the same second Heater pump was not working

Stayed in February 2024

It was not smooth to reach the room and for terrace garden room I prefer if it was way to enter the room easy not grass and trees with kids stroller. I didn’t like the bathroom

I liked the pools and the breakfast and the beach

Stayed in February 2024

Our room wasn't ready till 5pm, long wait on check-in. NoHo place is too pricy considering the food quality and staff behavior.

It is a good hotel with nice facilities. We liked the tea place (Ramsa) near reception, they also have good food there, Turkish coffee is nice, great place actually. Nice cocktails at ShaSha (can't say the same about the food) and cool Lebanese restaurant by the beach!

Stayed in February 2024

To much people not for relaxing

Clean

Stayed in February 2024

Its was so noisy in the pool side and no warm water in the room

I like the rooms and the space

Stayed in January 2024

Nothing

Gods facilities, good food

Stayed in January 2024

The staff the food well managed hotel - beautifully furnished throughout giving it a fresh and modern and relaxing feel

Stayed in February 2024