almost every thing meet my exceptation

breakfast and staff were amazing

Stayed in June 2024

They could have more options for vegetarians/vegans for breakfast, dinner and dessert.

Loved our experience at the Residence & Spa with a fantastic room and wonderful staff. All staff were very attentive and ensured we felt welcome. Very clean hotel with friendly staff. Great facilities including a pool and beach area exclusively for the guests at the Residence & Spa as well as access to the pool/beach of the Arabian Court and Palace. Would definitely recommend staying here as the staff are exceptional and the stay was wonderful.

Stayed in July 2024

Building construction right next to the pool and rooms made it a bit noisy.

Food was very good, staff and service were excelsnt

Stayed in July 2024

Duvet was a little hot and the aircon was a little weak so we woke up sweating a couple of nights. The toasters at breakfast didn’t really ‘toast’ Super nitpicky things as it was all exceptional.

Staff were incredible, could never do enough for you. Very big hotel for number of guests, pool options, large beach. The Buffett half board was fantastic, we liked Rotisserie.

Stayed in July 2024

nothing, but i think the price can be fair to be 1000++ for 1 noght no more,

The location ,the facility, the restaurant breakfast variety

Stayed in July 2024

The services of the staffs are very good.

Breakfast is great!

Stayed in July 2024

Nothing

Thank you from my heart. We enjoyed our stay. It was a clean and comfortable facility and carefully selected staff. Thank you will not be enough. My special thanks go to Mr. Fayez and the Indian sister, the receptionist.

Stayed in July 2024

It was very large and not easy to find your way around.

The staff were amazing and little extras like snacks and bottled water around the pool. A beautiful building and grounds.

Stayed in July 2024

The only issue was the noise from the building site next door when near the pool but that is not your fault.

It was a beautiful hotel where nothing was too much trouble. Stayed in the Arabian Court and ate at the Eauzone which was amazing.

Stayed in July 2024

Beautiful well designed hotel , nice pool excellent breakfast both with variety and quality

Stayed in July 2024

Not much to complain about, because if we lacked anything we could ask for it.

Lovely breakfast, very attentive and helpful staff. Easy access to the other hotel facitiles like the Jetty, and the Palm. Kasba lounge was great too.

Stayed in July 2024

Poor breakfast for such a hotel

Super comfy bed! Nice swimming pools

Stayed in June 2024

Everything

Stayed in July 2024

The service was exceptional. We arrived early after a long flight and they couldn’t have been more helpful, sorting an early check in and breakfast. The breakfast needs a special mention. It was absolutely delicious and had a wide range of options to choose from, catering both for us & our teenagers. Great pool and gym facilities. A truly fantastic place to stay.

Stayed in July 2024

The sea was not good for swimming

All was very good especially staff!!!

Stayed in June 2024

drinks and beverages were relatively expensive

great facilities, very friendly and helpful staff, great restaurants, breakfast has everything you could wish for, great pools and lounges.

Stayed in June 2024

Last year we were accommodated at the palace and this year I was accommodated at the Arab Court, everything was particularly beautiful, exceptional services, cleanliness, very very good breakfast, among the least good breakfasts I've ever had, I want to highlight Miss Gena at the reception she was extremely professional with us and extremely kind, and at the restaurant Miss Maria was extremely nice at breakfast, we will come back with love

Stayed in July 2024

Staying at the One & Only Royal Mirage feels like living an enchanting Arabian Dream. Arabian Courtyard is truly my favourite, the rooms are absolutely stunning! Yet what really stands this hotel apart is the warm and friendly staff. They always make me feel like I’m right at home and genuinely cared about. Thank you for always making my stays special and unforgettable!

Stayed in June 2024

Better guidance/ signals to move from place to place. Dinner at the Courtyard was average. It felt I could find everything they offered at the breakfast.

Beautiful architecture, very complete offer, phenomenal breakfast, and great spa. Also, great that they offered the entrance to the waterpark. The room was quite spacious and clean. The bed was very comfortable and the complementary water is always appreciated, especially during the summer weather.

Stayed in June 2024

The Rosterrie restaurant staff, which is the breakfast restaurant, need basis training on restaurant service, such as offering guests coffee, removing dirty plates from guests' tables, provide a knife and fork. I was surprised that the service is almost non-existent, and this is a 5-star hotel. Even looking at the staff and trying to indicate I needed help, they didn't respond and walked past me. I had to continuously get up to request things such as a coffee, remove the dirty plates from the table, get a knife and fork, a clean napkin, etc. I sat with a friend for an hour, and nobody removed the dirty plates, but I'd had enough of getting up to request table service; it was disturbing, but so was sitting surrounded by dirty plates. This experience highlights the need for better training and understanding of the importance of training restaurant staff to improve the overall stay experience.

The hotel is magnificent, very peaceful, refreshing and special. It's the best in Dubai. It deserves a 9+ rating. The bed was very comfortable and the room was perfect. The staff were superb (apart from the restaurant staff).

Stayed in June 2024

It’s a large hotel, and easy to get lost in

Everything! It’s always in the details, from the customer service, decor, attention, food, rooms… I could go on

Stayed in June 2024

Excellent

Excellent

Stayed in June 2024

everything! what a beautiful, fantastic resort. Easily the best resort I've ever been to.

Stayed in May 2024

The food in some of the restaurants were not that great.

The hotel is beautiful!! They have Great costumer service, amazing facilities, good location. The team was very accommodating and helpful . Loved the beach and pool area! Kids club team is very nice (especially purity).

Stayed in June 2024

great breakfast spread

Stayed in June 2024