The reception staff need a lot of training to meet the 5 stars service. From the slow check in and complicating things, to giving us room card that are not active for the full stay, we had to go to the reception to activate it every time we go to the room, so annoying. Spa menu is not correct, it was mentioned hydra-facial but it is not yet available in the spa, head and neck massage can’t be done you need to book full body massage.

Very good outside area, too many pools temperature controlled, the beach is clean and nice. I like the activities that are available everyday, very well organized. The restaurant staff, the concierge and the valet parking team are friendly.

Stayed in November 2022

We booked the ocean facing room but we could only see the ocean on the left. Our room was next to the kitchen, and the bathroom was smelly. The room service was not great too

Good location, beach was nice!

Stayed in November 2022

Decent, with the money

Stayed in October 2022

Perfect location

Stayed in November 2022

It was very difficult to extend my stay 1 day

The staff was great. Helped me overcome extraordinarily issue far above the call of duty.

Stayed in November 2022

Hotel itself very old. Require some maintenance & change of furniture.

Staff really friendly and helpful

Stayed in October 2022

we r 7 adult but hotel given 3 bed room. add another small bed in dinning area

location and beach

Stayed in October 2022

my room, although an upgrade, smelt strongly of damp.

proximity to the sea and to both Khorfakkan and Dibba

Stayed in October 2022

Breakfast Buffet expensive .. the interior design must have been better it looks old

the location

Stayed in October 2022

- There were some general maintenance issues with the room. The hotel seemed a little in need of a facelift. For example, our bathroom flooded when we first had a shower because the drain was blocked. They sent someone to fix it. We asked him if he could also fix our fridge which wasn't getting cold, but he said we needed an engineer for that. The air conditioning cut out at 4:30am one evening (luckily we'd brought a fan that we could put on our 4 month old baby). - Breakfast was nice but was exactly the same every day - Tried to use the entertainer to purchase food at the beach (like on the entertainer vouchers) but was told they don't serve food there, which was a shame. People should have the option to get food by the beach/pools during the day

- Beautiful beach and pool areas - Rooms were spacious and all looked over the ocean - Lots of pools, usually didn't struggle too much to get a sunbed (our 3 beds were stolen on the first day but that was an issue with the people staying in the hotel rather than the hotel itself). The beach staff quickly got us more towels and beds - Cleaning was great each day. Our cleaners, Asgar Ali and Debangshu, were both fantastic! I was usually in the room with the baby when they cleaned and they were both fab. They cleaned very thoroughly, left us towel art on the bed and asked us if there was anything else that we needed every day.

Stayed in October 2022

The breakfast.

Overall everything was superb except the food, the breakfast was not up to the mark. We could not find many items that we expect in such a hifi resort. The scenic beauty, pools, and outer sports were outstanding though a tasty breakfast in the morning with several options is something that cannot be missed.

Stayed in October 2022

The buffet is so Crowded😞

The facilities is a bit old and needs refurbishment and changes. We really love the ambiance of this hotel, close to to Dibba rock, loads of sea turtles visits the shore

Stayed in October 2022

entry point to hotel was not clear, we drove late evening and missed the turns

good facilities, awesome beach

Stayed in October 2022

Compared to dubai hotels it ranks 3-4 stars , price is on the high end. Defenetly not a resort .

The beach is amazing the best In UAE , rooms are good little outdated but fine . The staff where very helpful. Breakfast was good .

Stayed in October 2022

the building is very old

dinner is not very good building is very old , needs refreshment

Stayed in October 2022

wash rooms was not clean and clogged no good restaurant in the property that’s why not a fair value for money

beach front, Great staff specially when it comes to providing service Anand and Zara

Stayed in October 2022

facilities at the hotel was at the average level

Location was good and full natural scenery

Stayed in October 2022

Waited more than one hour to check-in

Beach

Stayed in September 2022

No water park included

Staff was friendly and helpful

Stayed in September 2022

No social distancing among tourist....and no mask....

Breakfast is good Dinner not good at all Room is good. Room was upgraded...and thank you for that.

Stayed in August 2022

There was disconnect between reception where checkin was done and resturant where breakfast was available....inspite of having breakfast included in room cost, resturant staff came up to the table while we were eating saying that breakfast was to be paid additionally.....later she apologized for her mistake after checking her system.....but she had already embarrassed us during our meal..

Stayed in September 2022

breakfast is very poor no doctor or medical support at swimming pool only life guard my child slipped at swimming pool and hit her head get some minor injury at head scalp life guards were slow in reacting they had full first aid kit but not felt they react fast or urgent enough

location and people welcoming and support

Stayed in September 2022

Breakfast had super limited food options in comparison to my previous experience in multiple other locations

The location

Stayed in August 2022

Property is too old, Adult pool was very dirty, you couldn't even see the surface, fridge was not working at all it spoiled our drinks, washbasin paint/polish was peeling off, outdoors were dirty and in bad condition. Apart from location nothing was fancy about this property. Same breakfast for 3 consecutive days & dinner was overpriced for very less buffet options.

Amazing location and very helpful staff.

Stayed in August 2022

The dinner and value for money

The beach

Stayed in August 2022