The food needs improvement. Specially the room dining was not good. The sandwiches, parathas, very poor. Not good for a hotel like this. We expected better tasting food. It was very basic.

The property was good, very close to Dubai mall and other tourist attractions. Loved the room and the room Service. Food needs a little bit of improvement, taste was okayish, nothing great.

Stayed in March 2025

First of all the property never replied on any messages here on booking, I asked them regarding a few things before our trip we needed to know. I requested an invoice as it was a buiness trip, no answer. When we arrive the room was not really clean, in the ashtray was a cigaret after someone and on the tables was a sign after a glass. Also when we asked about the swimming pool use was not allowed cause it was only till 3 opened. Then as required an invoice I already messaged about it in here the messages no-one read, when we arrive I asked for it they said they will do it foe later when we check out, and once we needed to check out and leave on time the hotel the lady at the reception she said no she cant provide the invoice cause Booking.com has to do that 😅 cause she was lazy to fill out the papers, then She said yeah you have to contact booking customers service and they will provide you, she thought like this we leave and all will be on booking. So I called booking, there was a very nice lady she assured us she can help but she said as well that the invoice is not made by them but it is the responsibility of the hotel to provide it. She said she is gonna call them and when they hear that the lady at the reception suddenly tell to us here is the invoice.. So told the customer service now is ok. But i mean like this is really not a nice treatment from the reception and neither from the hotel to pushing their responsibilities on someone else and confusing customers.

The view on Burj Kalifa

Stayed in February 2025

Most of the staff are unaware of the indoor function and arrangement.when there is a big occasion like new year ,managment should take more interest in informing the staff about the overall arrangements. They should be able to take load.The food in Tana Tan and the live music was pathetic.

Mr Milan in Reception and Mr Rajender kumar in Tana tan was extremely nice. The waiters in tana tan was extremely nice and good,though food and live band was pathetic.

Stayed in January 2025

Drop off area is difficult for drivers to enter and exit and no one helps you with your luggage. Pool area is covered so not somewhere you can spend the daytime.

Great location, walking distance to Bay Square, Dubai Mall and Downtown area. Plenty of dining options in the hotel and nearby. Rooms are spacious with separate elevator, well away from the nightlife. Not what I would consider to be a family hotel, better suited to lone travellers and couples.

Stayed in December 2024

Ambience and cleanliness

Stayed in November 2024

Room not ready on arrival Reception understaffed

Stayed in October 2024

The driveway is crowded and congested

Location, response from front desk , hospitality

Stayed in August 2024

The room size is very nice but the floors are very dirty in the rooms

The staff is lovely and very close to the centre

Stayed in May 2024

The manager was super rude. I had come with my bike which is more expensive then the total stay price i paid. How can he not allow me to take to the room

Stayed in February 2024

There’s several nightclubs in the basement.not enough staff in the breakfast.

The room we stayed in the 3 sofa bed was small,when we were on the balcony to our left was no privacy glass or curtain so people who were on that floor could look in.in the morning when we having breakfast no staff available took the chef 20 minutes or so to cook an omelette our taxi came by then.

Stayed in October 2023

Told the stuff to Pay attention to their personal hygiene

Stayed in July 2023

staff and cleaning and environmental

Stayed in March 2023

breakfast nit good! and check-in was very bad exprience for me

quality of room is very good and comftable for me. Big room with good balcony was very good

Stayed in March 2023

the staff were so slow, they were so sweet and respectful though but it took us one whole hour to check in upon ordering food, they forgot half of the order and i had to call and remind them

amazing view rooms are nice and clean

Stayed in March 2023

the hotel takes too much fees for entrance of guests, that was not good at all ,seems like a royalty to enter friend ,wasn’t acceptable at all 😞😞😞

Stayed in February 2023

The only thing is the crowded interance by the night clubs customers. Some of them were drunk inside the the lobby . But the bodyguards & security members were great in dealing with them.

The professional attitude of the Reception officer Mr. DILJOT SINGH. HE IS A RAW MODEL OF IDIAL HOST.

Stayed in February 2023

The cleanliness was not enough to meet my expectations.

The location was excellent. It was very convenient and closer to everything while on business trip.

Stayed in February 2023

Party nights were disturbing till early hours of the night, and the sofas in the room were abit dirty.

Location, sizes of rooms, good bathroom and bed, and hotel facilities.

Stayed in February 2023

Nota good service and i will not recommend to anyone. was waiting shoe shiners from more than 1hours and many times called & informed to reception lady but she was rude and not supported. same as provided only one water bottle n no sleeper. inshort bad experience from my side.

location

Stayed in January 2023

home service, should have more experience how to fixed bed when request to prepare sofa for baby

everything i like : location , room .

Stayed in January 2023

The staff

The location

Stayed in December 2022

the washroom was stinking a bit else the rating would have been 10

Stayed in December 2022

The check-in staff were not very helpful when we arrived. We checked in around 19:30 (only people checking in at that time) and had to wait more than 30min to get a room, which was still not 100% ready when we finally got to it. The breakfast is also not up to standard.

Nice big balcony with an amazing view of Burj Khalifa. The room with amenities was also good. Great location.

Stayed in December 2022

convenient location

Stayed in December 2022