Lost my underwear and they threw it or just didnt keep it for me to collect it

Room

Stayed in March 2024

The moment I entered the room I saw that it’s very dirty and their cleaning team was not good at all. All the sofas, carpets and bed sheets were not got cleaned properly and I just had to book another hotel and leave this one. After even their manager got noticed about the issue they didn’t seem to be caring much.

Stayed in March 2024

The toilet in the room was dirty when I wont to the gym the electricity was off I asked to open it too many times after 30 min they open I asked to remove every thing from mini bar and capsule for the coffee the didnt bring at all I asked for extra pillow but they didnt provide I dont recommend it for any one .

The location and the gym only

Stayed in February 2024

Nothing

Good

Stayed in February 2024

Was very noisy, the hotel has a club in the first floors and makes noise. The staff wasnt very helpful. As a 5 star hotel they didnt have any indoor pool. The spa was very basic.

Stayed in December 2023

Mr Mahmoud from reception was a great help Everything from his side was prefsionaly perfect

Stayed in January 2024

I told the reception to include the breakfast When I came to restaurants was not clean and not organized 'the food was not suitable . After completing the breakfast, they said your breakfast is not included. If I know it is not included, I will not start the breakfast. Also, teeth bresh is not available, and when I request it, they bring 2 boxes. One of them is used. Also, bathroom shoes are not Available.

Room area is very good.

Stayed in January 2024

Everything in the hotel was poor. The reception staff were rude and incompetent. The rooms were dirty and damaged. The noise at night from the clubs in the hotel is awful, I could feel the bass shaking the bed and I was on the 13th floor. Music goes on till at least 5am every night, making it extremely difficult to sleep. There is no soundproofing between rooms, so you can hear everything that goes on in your neighbour's rooms. Breakfast was hilariously bad. Tasteless, cold food which you'd expect from a hostel, not a "5 star" hotel. Fresh bedding was often stained or damaged, I had to ask for replacement bedding several times even though the staff had been in and just put fresh bedding on, as there were make-up stains or other marks.

Nothing. This is the worst hotel I have ever stayed in.

Stayed in December 2023

The service wasn't good. At breakfast it was very difficult to order an egg and get what you ordered. From the room you could hear the noise of the club that was part of the hotel. No inside pool.

The rooms were spacious and good beds.

Stayed in December 2023

The hotel has a nightclub that can be heard throughout the hotel until about 4.30am. I would not recommend anyone stay here. Staff were largely disinterested

The rooms are well appointed

Stayed in December 2023

Was very noisy The pool was closed and covered by a dirty looking netted roof The room wasn’t cleaned properly It was noisy from the club in the floors below and we were 7 floors up from the club It was far away from places we wanted to go There was nothing near the hotel either

Not a lot

Stayed in November 2023

Nothing and I see blood in the bed because of that I can’t sleep never and I ask them to clean and change the bed and no one answer this very disgusting hotel ever I visit.

Nothing and I see blood in the bed because of that I can’t sleep never and I ask them to clean and change the bed and no one answer this very disgusting hotel ever I visit.

Stayed in October 2023

The Luxury room with Burj Khalifa view was the best. The tub in the bathroom was magical

Stayed in July 2023

The bell boy was bit annoying and we caught him taking stuff from mini bar at the time of check out. When pointed out to reception, the duty manager was kind enough to waive off the charges.

Friendly attitude of staff in restaurant ensuring all our diet needs are met.

Stayed in August 2023

Well it looks nice but main issue no conditioning or ac

Well it looks nice but main issue no conditioning or ac

Stayed in August 2023

The Room is not soundproof and the night club music beats can be heard from my room till morning, I couldn't sleep and the street car noise as well

Stayed in July 2023

the delays of response specially night front disk

staff front disk filipino female

Stayed in April 2023

very dirty and unhygienic roms. The bedsheets wasn’t changed before we checked in. It was some spots on the couch and bed. Very unprofessional and slow staff. they were rude and wouldn’t help us. right next to a night club, a lot of music and so many people in the lobby and outside.

The location

Stayed in March 2023

it was a disaster. when we arrived and went to our room, the room was dirty with hairs and used pillows. bed smelled like other people already slept in there. they offered us an other room and these rooms were the exact same status. there also were empty candy packages on top of the sofa. I left after 1 night and didn’t stay the other 3 nights. people working there weren’t nice as well

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Stayed in March 2023

No pool , always booked for parties Too loud at night Too crowded entrance at night

Balcony and view

Stayed in March 2023

they cancelled our booking last minute , we travel 8 hours and they let us without a room for no reason

Stayed in March 2023

I got confirmed reservation from booking.c9m and when I arrived at 7 pm they told us with money people to wait they are cleaning the rooms and after 2 hours we knew that there is no rooms and find another hotel Very bad experience

Stayed in March 2023

I paid for room with balconu.Extra sharged as soom as i came.they give me regular room.No respect to the customers from recepcion desk.No smile.No good energy.Dirty pool and sunbeds.Poor breakfast.Dont go there even is cheap

Good location.10min walk to the Dubai Mall and fontains.Big room and bathroom.Comfortable beds

Stayed in March 2023

Check in was quite slow and delayed, not sure what was the reason, however it was a minor inconvenience since I was with no kids or my spouse.

It is a new hotel. Spotlessly clean. Walking distance to Dubai mall, and all the attractions around it. We loved every second in this hotel. Nice swimming pool, next to the Cavo restaurant, on the 6th floor was a great place to chill and enjoy some swimming and good food. Great view on downtown was fascinating at night.

Stayed in March 2023

lack of professionalism from the staff longer time for check-in poor customer service noisy rooms

location

Stayed in March 2023