Thanks to Receptionist Wafaa, she was very kind and hospitable. The hotel has unique Swiss style.

Stayed in January 2025

very good hotel and staff

Stayed in April 2025

The room phone was ringing so loud. During the sleep it was not nice to hear that noise. The hotel staff was responsive and friendly.

Stayed in March 2025

Did not offer option to order a proper coffee (cafe style cappuccino or latte).

Very nice breakfast location. Well decorated and a lot of natural light.

Stayed in March 2025

Hospitality, cleaning,

Very good staff specially Dayana and Said It become my second home Unique Hospitality all my meeting my guest in Revier Hotel

Stayed in March 2025

The only problem was changing the meal type (breakfasts were included, but you couldn't add lunch or dinner) on site. Unfortunately, it is not possible to change the type of food on arrival

Excellent service which deserves the highest rating. the hotel staff was excellent in correcting their own fault. it was not critical, but the front office staff solved the problem in 5 minutes + Location

Stayed in March 2025

I liked everything……

Very friendly and helpful staff from start to end. Excellent service.

Stayed in March 2025

Good

Good

Stayed in March 2025

Very clean room, room service, food, staff response, room amenities and space are really good. Perfect location at the center of the city you can connect to new Dubai and Old Dubai nicely. They provide bus shuttle service which is great. Overall an amazing experience I would definitely come back again!

Stayed in March 2025

All the amenities is great, pool, spa, lounge and dining

Was great assistance by sumatra, made our stay pleasant and was very kind and welcoming

Stayed in March 2025

N/A

Very clean room and hotel, all employees were very friendly. The employees were interested, that customers feel good and valued. Especially Ariz was extraordinary friendly and supportive with for example transfer support, and made sure that I as a customer feel very welcomed and valued. Very good breakfast, delicious dinner (the hamburger is tasteful), room service was perfect, always a bottle of water in the room, in the shower were good smelling shower gel and shampoo, so I felt comfortable and at home. Thank you for making the stay memorable.

Stayed in March 2025

I recently had the pleasure of staying at Roof Downtown for a week, and it was an absolutely fantastic experience. From the moment we arrived, everything was top-notch. The rooms were incredibly comfortable, well-maintained, and designed for relaxation. The breakfast was simply amazing – a wide variety of fresh and delicious options to start the day right. The pool was a perfect place to unwind, always clean and inviting. A special mention goes to the hotel manager, who was extremely professional, friendly, and attentive to every detail, ensuring that our stay was flawless. Overall, it was an exceptional experience, and I would highly recommend Roof Downtown to anyone visiting Dubai. Definitely a 10/10 stay!

Stayed in February 2025

Room is a bit noisy both from the corridor and from the street even at level 15. The water temperature in the shower was changing between cold and scorching hot on it's own.

Nice and clean room. Professional and helpful staff. Very stylish design. Good facilities. Amazing breakfast with a wide selection of food, slightly different each day. Good location. Good value for money

Stayed in March 2025

The guys at the reception received us very nicely, helped us find our way around and understand which airport our return flight was from Always smiling and giving excellent service! The hotel is stunning, clean and there is a wide selection at breakfast The room is always tidy and the location of the hotel is close to everything We are really happy :)

Stayed in March 2025

N/A

Everything was very clean and easy to navigate. Staff (Ariz, Front Desk) was very, very helpful and went above and beyond to make our stay as convenient as possible (late check-out and information for airport transportation). Highly recommend this property and would return.

Stayed in March 2025

Very nice

Stayed in February 2025

The room is small and has a common double door with the next room. We did not asked for such type of room

Facilities, including parking

Stayed in February 2025

Nothing...

The Nature Aspect...

Stayed in February 2025

Very clean

Stayed in February 2025

The gym quit small

The flexibility for the check out

Stayed in February 2025

The hotel is a bit far from the main attractions, but by Dubai standards, it’s close to everything. The shower was broken in the bathroom, but it was fixed immediately while we were out.

Great hotel for a long-weekend escape. You have everything you need to feel comfortable: breakfast, a pool with a nice view, a very comfortable bed, a good restaurant for dinner, and very attentive and helpful staff. I definitely recommend this hotel, and whenever I come back to Dubai, I’ll stay here.

Stayed in February 2025

The breakfast the same food.

The room suit was very nice.

Stayed in February 2025

Breakfast options for protein purposes

helpfulness of the stuff in the restaurant, lobby and cleaners

Stayed in February 2025

The fitness centre needs to be much better equipped

The staff and the rooms.

Stayed in February 2025

Nothing

Relaxing and nice vibes.

Stayed in February 2025