Staff

Expensive and small room, towels were not clean… not like before… staff even mangers don’t help u… whatever’s you talk on the entrance again and again you should explain and tell… no system and big issue

Stayed in February 2025

Cleanliness, spacious rooms, loved the toilet arrangement, amazing view, friendly and efficient staff.

Stayed in February 2025

Not clean at all

Stayed in January 2025

It’s beautifully designed and staff very friendly.

It’s at the beach

Stayed in January 2025

There were nothing which me and my family don’t like. It was Excellent !!!!!

All Facilities were Excellent !!!!

Stayed in January 2025

The staff is amazing. Special mention to elaine from reception and midhun and Santhosh from house keeping! 😄

Stayed in January 2025

Comfortable bed and spacious bathroom

Stayed in January 2025

Some of the club rooms at the pool are in bad shape and have a bad smell. Management is not taking care of the guests. Personell - most of all reception / front office - have neve heard from customer-satisfaction or hospitality. No warm welcome - no good by. We stayed for 6 nights. New -Years Gala was the worst we ever had. Breakfast is bad and not 5-star like - neither in the club nor in the main restaurant. Keep away from this max. 3-star hotel is the best you can do!

There is nothing what we can recommend!

Stayed in January 2025

N/A

THANK YOU TEAM! You value and appreciate guests - we are 100% happy. Magnificent experience overall, we got everything we needed and more, truly amazing staff all over the premises incl Khairul @ bell desk, restaurants, management, Monica @ reception, beach, pool, game room, kids room, security etc. We felt super safe and welcomed throughout our stay. My baby lost her favorite white bunny one day and the whole team went out of their way to find it - and they did. We also had a medical emergency one day and the whole staff did an absolutely amazing job supporting us. Monica and Nazeem in particular exhibited an astounding level of empathy, care and compassion. Superbly client oriented, run by top notch competent professionals driven by world class service excellence - absolute perfection! Happy to write this - would love to come back. And I stayed at literally thousands of various hotels worldwide. Special thanks to Monica - she's a genuinely inspiring ambassador of this property who masterfully and empathically crafted our stay, sorted out everything on the fly and made my whole family extremely happy. She walks the extra mile to make everything easy for guests so they could take it easy!

Stayed in December 2024

As soon as we arrived we were offered different room than the one we booked. It was presented as an upgrade but we didn't care as we wanted a balcony plus sea view as we originally booked. They offered to move us in the second day. After many delays and promises from the staff we were moved at 19:00 in the evening to a room that had balcony but partial sea view, again not what we booked. No apologies or explanations from the staff who frankly seemed not to care much. I gave up at this point not to ruin our vacation. The staff and level of service is below what you would expect from a 5-star resort at this cost.

Sheraton Sharjah is located in an nice area outside the noise of downtown. It is a beautiful resort with many amenities and a variety of restaurants and bars. The breakfast was very good although the breakfast area gets easily full as it doesn't seem to be big enough for the capacity of the hotel.

Stayed in January 2025

Nothing

All are good

Stayed in January 2025

The table lamp wasn't working but I didn't inform the hotel maintenance.

everything was perfect and I'll definitely come back.

Stayed in December 2024

City view

Cleanliness

Stayed in December 2024

Here’s a rewritten and polished version of your review in English: Disappointing Experience at the Hotel At first glance, the hotel appears to be quite beautiful. However, the staff is not friendly, and my experience was far from pleasant. Here’s what happened: I found a mouse near the pool and even saw a lizard. I recorded a video of them, and when one of the staff members noticed me filming, he rudely asked for my room number. Shocked by his unprofessional behavior, I went to the reception and spoke with Mr. Ahmed Shaaban, who was very polite and professional. He apologized after watching the video and expressed regret for his colleague’s inappropriate and unethical behavior. As compensation, Mr. Ahmed offered us complimentary fruit and upgraded us to a room with a balcony. Unfortunately, even the new room was not clean enough. The glass on the balcony was so dirty that it was impossible to see through it (I also took a video of this). In summary, the hotel is dirty, and the staff’s behavior, aside from Mr. Ahmed, is unacceptable. I do not recommend this hotel at all. The Sheraton management should seriously reconsider the standards of this branch. Let me know if you’d like any additional adjustments!

Stayed in December 2024

Little waiting for taxi . I think must taxi waiting near the gate up no need to somebody to call him .

Everything I want to thanks all loppy staff , restaurants staff And Mr. Kherool in the gate

Stayed in December 2024

Pool was so cold destroyed our trip

Stayed in December 2024

Nobody responded positively and a diplomatic answer was given to contact booking.com. Such services end up with bad reviews and decreased customer

Horrible mess up done with booking.com. With a family of 5 persons o have to move around In Sharjah to feed them breakfast, as breakfast was not included in my reservation. Can’t think of any more worse situation on this year.

Stayed in December 2024

Monica who wasn't welcoming, no customer service jargons, technical issues with ac stopped working in middle of night

Drcor, F&b staff, food variety, hotel location and Mr Ahmeds.swift response.

Stayed in November 2024

The most awful experience for a FIRST YEAR WEDDING ANNIVERSARY!!! I’ve made our reservation through Booking.com for 2 rooms, 1 room for 2 adults and 2nd room for 1 adult + 1 infant (4 months old) I wanted our first wedding anniversary to be special so I booked 1 room for me and my husband and 1 room for my mom with my baby. From the moment we stepped in the lobby for the check in it went completely wrong. The receptionist asked for my booking number and information. With the reservation number in front of her (again for 2 rooms) she booked ALL OF US (3 adults and 1 infant) in 1 room with king size bed and she mentioned that she will send us an extra bed if needed!?! How are we supposed to fit all in 1 bed? Where is the common sense to double check at least… In the end We managed to get our 2nd room as booked but apart from the other room. But the cherry on top of all this is that when we reached to the room there was maintenance and drilling ongoing… What can I say… horrible experience for a first year anniversary and awful noise (drilling) to have at your door with a 4 months old baby. And to top it off, we found bugs in the toilet and when we said it to the reception, he asked: “really?” And no action was taken although I had a video with it! I advise to find a different way to celebrate than this hotel! Although the views, the food and the amenities are amazing!

The facilities, the views, the beach and the food are great.

Stayed in December 2024

Some Indian Restaurant could be an added advantage

Breakfast was exceptional at Gusti Restaurant all thanks to Chef Chandra's, manager Visharad and many thanks to the staff, very polite, attention to detail and courteous. Al Qubtan Restaurant was also good, Staff was excellent.

Stayed in December 2024

Nothing

Everything, the location, the food , the pool , the beach , most beautiful sunset I ever seen here in UAE. The staff from Lakhan at Al Qubtan restaurant to Chandras , from Gusti restaurant and the lady at from desk who checked us in ( sorry forget her name ) was amazing & helpful. Definitely will stay there again.

Stayed in October 2024

It was impossible to find anything wrong. We liked absolutely everything.

We were upgraded to a very beautiful suite which made our 9 days stay absolutely amazing! Thank you so much, Sheraton! Our bed was very comfortable and the bed linen was pristine and crispy. There was everything we needed. We had a wide variety of choice at breakfast. Everything was very fresh and appealing. The Sheraton building has been beautifully designed with ground floor having many little areas for reading with a nice cup of coffee and delicious dates.

Stayed in November 2024

No space to swim, cause it’s not deep, good for children.

Building is very beautiful like sand castle. It creates special vibe of Arabic culture. Service is good, room is spacious and convenient, food is tasty. Staff is exceptionally kind, smiling and supportive. In the restaurant always helpful Prasad, Anuska. They solved all the issues, met every request and always smiling. Girls on the entrance Aarati, Puspa always kind and nice. And Tarek as administrator did everything for our comfortable stay in the restaurant, always smiling, always helpful and just creating a wonderful mood.

Stayed in November 2024

The food was absolutely awful at the buffet

The beach

Stayed in October 2024

Private beach, good food, great pool, excellent staff and customer service

Stayed in November 2024