The most memorable hotel stay ever. Everything was like a fantasyland and perfect. Sparkling clean, staff always happy to help happily. Simply flawless.

Stayed in June 2024

All

Good service

Stayed in June 2024

Nothing

Beautiful

Stayed in June 2024

I have checked in many three and four stars Hotel but never have I ever ever seen a five star hotel so dirty the amount of dust in the rooms undescribable the room smells so bad. The elevator had a malfunction for over an hour where all the guest were stuck in the lobby area, with little explanation from the Management

Unfortunately, I can’t think of anything I like about this Hotel. I think the management disgrace the brand name everything was chaotic and the room smells so bad.

Stayed in June 2024

All was good

The recipient Hussain was very good with good hospitality

Stayed in June 2024

We enjoyed our stay, nothing to mention here

This was our second stay at this hotel and we noticed that the work of front line desk was improved 👍 Thanks a lot for a room upgrade!

Stayed in May 2024

Staffs

the pool

Stayed in June 2024

There was nothing, that I didn't like.

I liked the room very much, it was very comfortable, the only thing, I couldn't find any TV channel I like. The beach was excellent, the breakfast, too. I would like the pool stay open for a long time.

Stayed in May 2024

Nvt

Alles de service van Mr. Hassan was perfect

Stayed in June 2024

Everything i love about this place, the ambience staff, pool, beach ,2 & rooms are incredibly awesome d" highly recommend this place A perfect place with reasonable price and food is delicious. Good experience for a vacation and leisure Mr. Hussain is very kind and he upgraded my room to suite that was exceptional 👌

Stayed in May 2024

We stayed for 2 nights, and the first night we saw a big cockroach running in the room..we reported this to the staff, and they said that they would clean it. When we went out and came back we saw our room open.. we were worried about our belongings and mentioned it to the staff. In compensation they had offered free food-lunch & dinner in the business lounge. When we had gone for lunch there were only two small sandwiches when we reported this to the reception,first day they gave us lunch in the restaurant but for dinner they told that they won’t give permission for the restaurant and that they also only eat those sandwiches and that if we wanted we could eat or then just not eat at all. We were extremely disappointed with how the receptionist treated us. We are unhappy with the staffs-they have not reached the Sheratons expectations.

Stayed in May 2024

Reception Staffs needs to be more welcoming

Very clean and well kept

Stayed in May 2024

The fact that the receptionist at the desk didnt know any answers to my questions which were as basic as what restaurants do you have in your hotel.

Some restuarants were under construction so not much choice for food places. But the beach restuarants food was amazing. Best food in the country.

Stayed in April 2024

Every thing

Nothings

Stayed in April 2024

Lack of service & basic amenities in the room. For even a shower cap you need to call guest services. The staff will just ring once & barge in the room, had it been not locked, to check the mini bar & other payable food items during the duration of your stay & not before check out. It was a great inconvenience.

The location of the resort by the beach. The staff - Nirika at Links cafe gave excellent service & was very polite. The cheesecake & mango paradise served was delicious. Sheraton needs more such smiling faces with pleasant personality.

Stayed in April 2024

When I booked the property I was asked if I had any allergy requirements, I told them that I did and they informed me that reception and all restaurants would be informed. Upon arriving I informed reception again if my allergy and they told me the restaurant would just know. When I arrived at dinner nothing had been done and no food was offered for my allergy. After some time the pastry chef decided to make me something, they sent it to my room but it became evident after one bite that what had been made contained my allergen. Before booking and when I booked I asked specific questions about the half board that was offered. I paid for half board and were staying for only one night, at all other hotels I have stayed at in the UAE half board is one meal on the day of arrival and 2 in the day of leaving. At this hotel half board was only dinner and breakfast. It cost 400dhs more for half board than just breakfast included. If I had known that there was only one meal included in the half board then I wouldn’t have bothered paying that much extra money. It would have been a lot cheaper to pay for breakfast included and then paid for dinner and lunch at the hotel. Also the dinner was priced at 3 different prices, 120, 165 & 185 depending on who you spoke to. Options for breakfast and dinner are very limited considering that it is a 5 star hotel. When trying to call reception they would never answer the phone, when we went down to talk to them they couldn’t communicate in English or Arabic, which made anything difficult. The restaurant staff tried to accommodate me at breakfast the next morning which was very nice of them.

The beach and pool are nice very crowded but nice

Stayed in April 2024

Hotel room was spacious and comfortable. Exceptional service by staff. Hasan from the front desk team was professional, lovely and generous enough to offer us a room upgrade. The breakfast options are diverse including variety for Indian, and well worth it. The breakfast buffet even had gluten free options.

Stayed in March 2024

It was my birthday that I checked in with my family and I didnt get a complimentary gift from the staff like a birthday cake or hour extension.

The place is comfy and the beach and pool is great.

Stayed in March 2024

The reception staff was very rude and we had to wait for 45 mins to check in to our room. Dinner was really bad and the toilets in the restaurant area was not clean

The pool was really good

Stayed in March 2024

I have no complaints

The service , food , staff members, everything was perfect, we enjoyed our stay in Sheraton and we will definitely recommend this place to all of our friends

Stayed in March 2024

Nothing at all.

Everything was perfectly good. Couldn’t ask for more.

Stayed in March 2024

bathroom sink Had a leak telephones were Not working had to go down to reception to order food Telephones were dirty

the beach quick service bread selection at buffet kids club room servoce food was good

Stayed in February 2024

I DONT THINK ANYTHING COULD BE MORE BETTER AS THEY ARE ALREADY PAR EXCELLENCE.

ROOM SIZE AND INTERIORS WERE AMAZING. BEACH CLEANLINESS AND LOCATION IS SIMPLY SUPERB. I JUST LOVED THE PROPERTY AND ALL THIER SERVICES. HIGHLY RECOMMEND THE PLACE.

Stayed in January 2024

all

ALL

Stayed in February 2024

Beach and breakfast was amazing.. Free upgrade to bigger room...

Stayed in February 2024