Nothing just something to improve would be adding more fruits to the buffet.

The staff were amazing helpful, kind and very compassion even the breakfast was supposed to be finishing at 11am we were still served with happy faces! I really loved the spirit of the hotel. Even my 5 years asked to come back again here next time!

Stayed in April 2025

Very slow kitchen. You can easily wait 15 mins to replace an item the buffet or to wait for the plates. Everyday, I had to ask the staff 2-3 times to got a cup of tea or coffee. Food is expensive comparing to the quality.

Cozy Hotel with clean and specious room. We got a complimentary upgrade for a stand alone villa. Good pools & friendly staff. Food was average. Generally good facilities and relaxing atmosphere.

Stayed in April 2025

The car park should be shaded with solar panels. Would help with sustainability and having the cars in the hot sun for days is not good. There is no shaded areas for cars anywhere.

The staff is very attentive and the rooms are very spacious. We had a fantastic view of the beach and sea. Breakfast and restaurants are great and the waiter remembered us. It was a busy period but still all worked well. The pools are massive!

Stayed in April 2025

While our stay was enjoyable, there are a few areas that could be improved. The breakfast was just okay and could have had more variety to cater to different preferences. The restaurant Waka didn’t quite meet expectations, especially considering the high prices. Additionally, the splash pad is more suitable for older children rather than toddlers, which would have influenced our booking decision if we had known beforehand.

We had a fantastic stay! The pools were absolutely amazing—really impressive, especially for families. The location was great, and our room was comfortable and cleaned well throughout our stay. A special mention to Sultan at reception—he was incredibly nice and friendly, always ready to help in any way he could. His hospitality made our experience even better. Highly recommend!

Stayed in March 2025

It was a non-forgettable Eid holiday, special thanks for the warm welcoming and complement received from Mr Mohsin, enjoyed a lot and looking forward to visiting again soon. Highly recommended .

Stayed in April 2025

Fantastic overall experience. The staff were attentive and catered to our every need. Great touch with the room upgrade and goodies for the Mrs. birthday.

Stayed in March 2025

Very nice hotel..special thanks to Zamelie, heydelrof, the egyptian chef of the dinner at the restaurant buffet (i forgot his name). All the waiters, all the housekeeping in the first floor and the reception team .

Stayed in April 2025

Best team they are really helpful stuff Nice location Nice villa rooms with big areas

Stayed in April 2025

swimming pool too hot

great stay, very relaxing, responsive & freindly staff

Stayed in March 2025

We didn’t like the kids’ menu at all—it had very limited options, and everything was deep-fried with a lot of oil. As for the adult menu, none of the meat options were suitable because they were all too spicy.

We really liked the spacious area, the pools, the open and clean sea, and the friendly staff.

Stayed in March 2025

Lovely hotel with great facilities made for a fantastic staycation. Spa was great & really enjoyed my massage. Chocolate truffles on arrival in room were a great touch & super tasty! Only minor feedback, wish the location of the TV was better for easier viewing from the bed. Could be solved by installing a retractable arm behind the TV.

Stayed in March 2025

The cleanliness , the breakfast choices and selection , the fb offering . The exterior of the main building does not reflect a five star hotel .

The room the location staff friendly pool beach the promenade

Stayed in March 2025

Room could have been already set up for 4 instead of 2 but minor issue. More draft beer needed!

Breakfast was excellent, lots of choice and well cooked. Staff were very attentive

Stayed in March 2025

Beautiful property with a very calm and relaxed atmosphere

Stayed in March 2025

Almost nothing 😉

After a very nice welcoming procedure we faced some unexpected issues, but very professionally and efficiently managed by the front office manager Ms. Aran OH, who also took time to show us the whole resort and the popular sunset spot. Also, we ve been upgraded to the Villa sea view room, very quiet although situated at the beach and quite close to the swimming pools. Lagoon pool is amazing, especially good are the designated areas just for kids and adults only! The best part is the pool bar where you can sit and watch the most beautiful sunset while sipping your favourite drink! A very good breakfast is served at the cozy 'East’ restaurant, there are more than enough restaurants and bars to choose although you can always take a walk to the Hamra mall, for a change! The service is impeccable, hotel staff very polite and friendly, the whole resort is extremely clean and tidy, overall, one great experience, we thoroughly enjoyed our gateway from the hustle and bustle of the big city and hopefully we will be back soon!

Stayed in March 2025

Hayford was a fast delivery coffee maker and a nice guy :-)

Stayed in March 2025

Loved the whole experience ,,the complimentary room upgrade was a wonderful gesture by the team..looking forward to visiting again

Stayed in March 2025

Sultan, room service and in room dining team was extremely good with the services they provided

Stayed in March 2025

Lack of vegetarian food options

Pool facilities

Stayed in March 2025

Nothing

Breakfast was wonderful staff like sultan and aunt really nice

Stayed in March 2025

Excellent hospitality and top notch resort.

Stayed in March 2025

Very peaceful

Stayed in March 2025

The staff were fantastic! The front desk were extremely helpful and have a great welcoming attitude. The rooms were clean and very comfortable.

Stayed in March 2025

✨ Exceptional Stay at Sofitel Al Hamra ✨ Our recent stay at Sofitel Al Hamra was nothing short of amazing! From the moment we arrived, the staff made us feel incredibly welcome — not just us, but our beloved pets too! Their pet-friendly environment truly sets them apart. The amenities were top-notch, the beach access was fantastic, and the friendly staff went above and beyond to make our anniversary special. We were surprised with a free cake and a warm anniversary greeting, and to top it off, we were given a late checkout, which was a wonderful gesture. A special shoutout to Thin, Kasun, Mazan, and the amazing reception team who made our stay unforgettable. Your kindness and hospitality were truly heartwarming. If I could rate this hotel, it would be an 11/10! I highly recommend Sofitel Al Hamra to anyone looking for a luxurious, pet-friendly getaway. Thank you for welcoming us and our pets with so much love and compassion. We’ll definitely be back! Kudos to the entire team!

Stayed in March 2025