Staff are extremely helpful and friendly. Big thanks to Aran for her dedication to making our stay fantastic.

Stayed in July 2024

It was nice stay, except for dinner even though took half board package we where offered ala care menu and not buffet for dinner..

Brand new resort , well maintained, very friendly and helpful front desk staff, even house keeping team where supportive, also life guard teams at swimming pools . The pools were fantabulous... Mr Moses from the kitchen was very helpful...

Stayed in July 2024

The room comfort was very good, love love love the shower facility and overall the restaurant that was open served high quality food, the staff were exceptional (especially Honey who was our waitress), the infinity pool was wonderful and our server Ramesh was very good. Check-in was smooth and very welcoming, thanks to Saad and his colleagues. I cannot wait to return and to explore the remaining restaurants that will open.

Stayed in July 2024

The restaurant and the food.

Modern, clean and amazing pool area.

Stayed in July 2024

clean and new

Stayed in July 2024

Great concept of villa

Stayed in June 2024

Nothing!

The level of service and kindness shown by the staff. Outstanding efforts of the hotel manager, Mr. Karim Abdelhamid and professionalism of the staff at the reception and front desks.

Stayed in June 2024

NOTHING there to Say ;-)

We loved everything about our stay! The property is amazing, and the staff exceeded our expectations. Special thanks to Mr. Saad at the front desk, General Manager Mr. Karim AbdelHamid, and Ms. Honey from the restaurant. Everyone was incredibly helpful, including the pool attendants and room service team. Simply outstanding!!

Stayed in June 2024

What needs attention is the staff needs to be trained in the restaurant for high volume of guests. No one attended the reception of the restaurant and we were waiting for good 20 minutes before someone attended to us. The waiter was holding the straw where you are sipping. People who are working at the restaurant should not have body odor, it just looses the appetite.

We were upgraded! We have the garden villa with full sea view and access. The room was very spacious, good for family of four. Everything is new. The bed was comfortable and sheets were at its finest. The reception manager and team were very welcoming and hospitable. We were treated for a tea/coffe while waiting to be attended.

Stayed in June 2024

All good. Thanks for Saad.

All good. Thanks for Saad.

Stayed in June 2024

Nothing

Our stay was truly remarkable, primarily because of Mr. Karim, the manager at the reception. From the moment we checked in, he went above and beyond to ensure we had a fantastic experience. Mr. Karim's attention to detail, friendly demeanor, and eagerness to meet all our needs made our stay unforgettable. He checked in with us regularly and provided excellent recommendations. We felt genuinely cared for, thanks to his dedication. Highly recommend this resort.

Stayed in June 2024

The toilet in our room flooded. However, this was resolved by engineering and housekeeping.

Stayed in June 2024

None

Exceptional service and staff, was pleasured to meet Mr. SAAD, Mr. Mohden, Mr. Sohel and all the staff were amazing and giving amazing vibes. Highly recommend the place as one of the best in uae eith a maddive pool available.

Stayed in June 2024

Nothing

Wonderful service - exceeded expectations - the place is beautiful with the morals of its employees - special thanks to Mr. Mohsen Izmigna , Mrs. Amira and all the staff - I am happy with their service, which made the place more beautiful than expected

Stayed in June 2024

I had a wonderful experience at this hotel. The staff are incredibly friendly and helpful, making you feel truly welcomed and ensuring your stay is very pleasant and memorable. Special thanks to Saed from the reception and Mr. Kareem from the management. I'll definitely be coming back!

Through booking .com

Stayed in June 2024

Gym is not 24/7 The price are so high even during weekdays Buggy car sometimes take long time to reach us Most the staff dont understand what we ask for Breakfast with limited options There are miscommunications between the staff There was no Prayer direction in the room ( Qibla ) Spa fees are expensive The interior doors in the bathroom were hard to open when the hands are wet

Room Pool Gym Lobby Staff are so friendly

Stayed in May 2024

Breakfast was poor and limited in variety Staff were not helpful and lack of communication Received the room later than the allocated time and although they give late checkout they ask for early leave

Stayed in April 2025

There was no buffet for dinner, however, we were asked to select from the provided menu list. The food varieties needs to be improved especially considering the amount of money taken for breakfast and dinner along with the hotel booking. The restaurant's ambience looks dark & gloomy (it may be refurbished to maintain a lighted / pleasant feeling)

Clean and spacious room. Could not access the beach because of the works ongoing there.

Stayed in January 2025

Food was extremely poor comparing the value of money we paid. Water of the swimming pool was extremely hot . Very inconvenient stay and I wouldn’t visit the hotel again. And I wouldn’t recommend it to anyone.

Stayed in March 2025

Breakfast selection was poor. Can be improved significantly. Service at the reunion restaurant was poor. First day room wasn’t serviced at all until we complained. Seems like too little staff for the volume of customers the whole weekend.

Nice and new. Rooms are good when they get serviced. Great staff and food at Waka restaurant.

Stayed in April 2025

This has been the most disappointing holiday stay due to many factors. The service at the pool is horrible, slow and not even professional! They either brought wrong orders or even forgot about orders! Similarly the same service at the restaurants where orders were wrong and we stayed 45min waiting for the deserts that came wrong! The room service didn’t clean the room in the 2 days! The hotel has no entertainment facilities at all, although it is very special! The final explosion is that they bill me things that I never ate nor drank and I found out by chance when reviewing the full itemized bill! Long story short, the stuff and management are not trained not capable of handling the operation!

Stayed in March 2025

1. Rooms ac are not proper - our AC wasn’t working the first night so we had to change rooms at midnight 2. General lack of flexibility with staff. We noticed one family walk into breakfast close to 11:30 on Saturday but still they were served. When I walked in at 11:10 on Sunday I was turned away. Other - We asked for a little later check in- nothing was done about it. We wanted to use the spa but unfortunately it didn’t have couple options so we went to the Ritz and had a massage - it was wonderful! Finally, the food was really average. The breakfast poor and the French restaurant decent but for the rest of our stay in the property we ate outdoors.

The pool area

Stayed in March 2025

Dislike- gardeners on my lawn. At least 3 to 4 men mowing the grass/hedges etc while we are in the villa/ garden… no privacy and we did not pay so that we have to put up with gardening while on holiday. Another thing was- Spa was free was told to us during check out. Not check in. Why?

Stayed in March 2025

We had constant air conditioning problems in the room. Had to get the maintenance team in twice in the room and had to leave the room while they fixed it. Also couldn't have a decent sleep because of very noisy neighbours. Hotel security was called at least twice on them but the noise persisted deep into the night (up to 2am)

Location is good to reach. Great staff. Decent spread of breakfast

Stayed in March 2025