swimming pool was crowded giving the impression you are in a standard resort Rooms are nice. A bit small Incredible breakfast Very nice sea view

Stayed in March 2025

It was super hotel very very high quality in everything

Stayed in March 2025

Nothing

Everything ,from the starter to the main course

Stayed in April 2025

We asked for car to pick us from airport 3 days ahead of the arrival. Nobody replied from them on Booking messages. We wrote email as well, no reply. We sent kind reminder every day still no reply. The rest was perfect, person handling booking communication should be replaced or hire more people, for the prices we pay having to stay in Airport with 2 small kids and nobody to pick you up is very unpleasant.

Everything is very good, location, services, food, view etc etc

Stayed in March 2025

Didn’t find anything, I like everything

Location design services

Stayed in March 2025

Pretty much everything is incredible here. All the food options are just wildly good. This place is expensive on another level so be ready for this when you arrive here. You will likely be fine if you’re comfortable with the room prices though.

Stayed in March 2025

There is no swimming pool where adult people can swim. Everywhere the depth of swimming pools less than 1.2m Price for food is 2-3 times higher than in restaurants in JBR or Blue eye waters (i spent 600 usd per day only for ordinary food and non alcohol drinks and I didnt go to michelin restaurants) Breakfast. You'll need to wal about half kilometer to get together all you need for breakfast (very big area with different islands for differenr types of food and drinks)

Fountain show, restaurants, room, lobby

Stayed in March 2025

The long wait at reception

Absolutely stunning. Beautiful rooms. Amazing breakfast

Stayed in February 2025

n.a

Nothing to complain. We arrived at 6am, but check-in was 3pm ... the receptionist was so helpful and checked us in at 8am asap when there was a room available.

Stayed in March 2025

It’s a bit more formal than its sister hotel the Atlantis but exceptional in terms of quality.

Out of this world experience. Such good facilities and rooms exceptional. Would highly recommend getting a Royal Club Room. The benefits are tremendous.

Stayed in March 2025

Nothing

Pretty much everything

Stayed in March 2025

Spanish rstrnt totally closed that I had a plan to go. And other rstrnts super full in dinner time. So we went lobby area cafe to order some snack.but serving was super slow.

Water park excess is good and buggy service .room size was good

Stayed in March 2025

Too loud music in the Beach Club area.

Stayed in February 2025

My stay at the hotel was absolutely exceptional. It was truly an unforgettable experience, and I couldn’t have asked for a better anniversary celebration!

Stayed in March 2025

The rooms. Average furniture and to be honest, awful showers and toilets

Very big and modern. Top notch facilities and the food was incredible

Stayed in March 2025

Could have more for kids under 3

Breakfast buffet was outstanding Room and facilities were excellent

Stayed in February 2025

Waiting time for the car may be shorter for residents. System of room service can be improved.

Some people at thier place they know what is hospitality means , another came because they look for a job. Here the same rule works. The facilities- excellent. Special thanks to beach and pool staff , in particular ms. Carolina . Cleaning staff are nice and gentle.

Stayed in March 2025

Prices are over the top expensive

Staff, food, room and location.

Stayed in February 2025

Kids are not allowed to restaurant after certain time . Quality of the meat not good at all in Gastronomy . Everything is over price not worth it at all

Stayed in February 2025

a bit big like luxury train station.

Great hotel but very big - 700 rooms so a bit impersonal. Best breakfast I have ever seen. Rooms very good size. Good kids club. Heated pools which were a bit busy. On the expensive side of normal. Staff very good

Stayed in February 2025

Amazing experience, our suite was above our expectations, a particular thanks to the entire management & staff for the extraordinary service provided!

Stayed in February 2025

Nothing

Everything was above expectations

Stayed in January 2025

Nothing to dislike.

Super luxury hotel with incredible staff and facilities. Special thanks to the supervisor on duty who looked after us delivering world class service and attention (we unfortunately forgotten his name). Can't describe in words how great and amazing this place and staff is. . Best luxury hotel in the world, best we've ever been having pleasure to stay. It exceeded our expectations far beyond.

Stayed in February 2025

Nothingl

The hotel is already a must go destination. Our expectations were high and the experience far above, from the room service to the restaurants. The brunch is an absolute hit: Outstanding variety and quality of the goods.

Stayed in February 2025