Am Winterhafen 13, Kaplanhof, 4020 Linz, Austria
#31 of 49 hotels in Linz
Guests' ChoiceBased on 656 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
8.2
Facilities
8.3
Staff
8.7
Value for money
8.1
Free Wifi
8.8
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End of dialog contentReviewed: July 9, 2023
Elli
GreeceWe found nothing to point out.
We were travelling from Greece to the Netherlands and this hotel was our stop for the night. Very nice hotel and the employees were very polite and helpful. One of the big advantages is that pets are allowed so we had no problems with our dog. Very clean place and comfortable room. Highly recommended!!
Stayed in July 2023
Reviewed: July 4, 2023
Natalia
United KingdomThe receptionist was amazing, he helped us with everything we needed. The hotel is very clean, all services excellent. I will recommend this hotel and definitely I will come back here
Stayed in July 2023
Reviewed: July 2, 2023
Liana
RomaniaStuff is friendly Hotel is modern and clean Nice room view
Stayed in July 2023
Reviewed: June 7, 2023
Aleš
SloveniaParking is a payable extra, either that or street parking, which wasn't available at the time of my arrival. Shower head leaked straight up into the vent and sprayed water all over the bathroom. A/C was loud even on the lowest setting. Generally outdated appliances in the room. Breakfast was not included in the price, and was not worth the money, half the dining room was filled with dirty plates that started getting removed after 20 minutes, so found a spot a slightly less dirty table, didn't get any cutlery, had to find my own, only one coffee machine was working, food was below par. Save your money and go into town for breakfast.
At least it's near the Danube so you can have a nice walk to rethink the poor choice you made.
Stayed in June 2023
Reviewed: May 17, 2023
Dean
United Statesall the amenities we enjoy in the room
Stayed in May 2023
Reviewed: May 4, 2023
Markusschneiderzhao
AustriaThe night audit was so ignorant and unfriendly. He didn't find my booking and told us to leave. We asked to contact the manager and after 15 mins he finally found the booking.
The room was big and ok but not clean.
Stayed in May 2023
Reviewed: April 30, 2023
Tjaša
SloveniaShower was changing temperature on its own, but it was not a big deal.
The location is 20 min walk to the city center through a park by the river, which was very nice. The hotel also has a parking garage, which is a big plus. The room was nice and comfortable.
Stayed in April 2023
Reviewed: April 28, 2023
Maria
AustraliaEnglish channel on TV would have been good 🙂
We liked everything, the position next to the river, the room,yummy breakfast, the cappuccino maker in the room . Thank You
Stayed in April 2023
Reviewed: April 11, 2023
Catherine
ItalyFor a four star hotel it should be more clean and well maintained.
The receptionist of the hotel was very accommodating and she immediately responds when I asked for the vacuum because the room was not that clean. For a four star hotel and I even upgrade my room to suite room I didn’t expect that the cleanliness is not maintained.
Stayed in April 2023
Reviewed: April 3, 2023
Robert
United KingdomNo hospitality tray in room 18 euros for a breakfast 20 euros for the dog 17 euros to park the van No tea/ coffee in room Poor heating despite radiator on full Despite being on the river only a view of the road network
Good location
Stayed in April 2023
Reviewed: March 10, 2023
Ahmed_zahoor
GermanyThe location and bed comfort
Stayed in March 2023
Reviewed: March 3, 2023
Hrvoje
SloveniaChoice of breakfast was very modest for a four star hotel. The rooms were clean and generally ok, but the furniture and the ambiance felt outdated.
Stayed in March 2023
Reviewed: February 27, 2023
Happy-to-holiday
Romania-
Very nice hotel. The room was very warm, beds confortable, clean, etc. A very pleasant walk to city Center along the Danube.
Stayed in February 2023
Reviewed: January 8, 2023
Mara
SwitzerlandClean, nice Staff and very well isolated the rooms.
Stayed in January 2023
Reviewed: January 8, 2023
Sandra
Switzerland1. At 9 in the morning the cleaners are KNOCKING AT THE DOORS, asking people if they sleep...NEVER have i experienced this in a hotel. We specifically had the Do Not Disturb sign out the door, but STILL they knocked to see if we were inside. Absolutely disturbing! 2. The minibar is...in the bathroom! or across the sink...which sink is in an open space with the room (entrance) so zero privacy there. 3. At 7 in the morning i woke up to the sound of the lady next door sneezing in an allergy attack or something...so the rooms are not soundproof. 3. We booked a superior room and we got a room at the first floor...disappointing! 3. We had that nasty whole in the middle of the bed caused by 2 mattresses put together, so no "hug your boyfriend" option available. 4. Overall it was worth half the price that we paid (well over 100 euro/night since parking was NOT free and breakfast not included)
Neat and tidy, private parking and friendly staff. Also, check in was easy and fast. (thanks to Booking)
Stayed in January 2023
Reviewed: December 21, 2022
Ramona
United KingdomI liked everything
everything
Stayed in December 2022
Reviewed: December 17, 2022
Alejandro
GermanyThe rest. Horrible cleanliness.
Price.
Stayed in December 2022
Reviewed: December 13, 2022
Necel
RomaniaParking place
Everything was ok
Stayed in December 2022
Reviewed: October 30, 2022
Olena
Austrianothing
great location with amazing view, nice clean room
Stayed in September 2022
Reviewed: October 22, 2022
Nextblank
Spain1.) No public transport to go to the city 2.) Disappointing housekeeping - no surface cleaning, no bathroom cleaning 3.) There was no coffee in the room (one of the services offered by the hotel). And they did not bring any coffee capsule on any of the days of stay, despite claiming it every day
the night clerk. very polite and very efficient
Stayed in September 2022
Reviewed: October 13, 2022
Jane
United Kingdomvery helpful staff. great location if cycling route to Vienna and safe place to leave bikes. excellent breakfast
Stayed in October 2022
Reviewed: October 6, 2022
Alexander
AustriaThe spa is a sad joke, the rooms are not nearly as nice as on the pictures and the personell is incompetent.
Breakfast was okay, good bread and Weckerl.
Stayed in October 2022
Reviewed: September 25, 2022
Sefora
BrazilThe design of the room was really poor, old furnitures and old style. The fridge was not working and I discovered only after that I bought some food that I wanted to store in it. We choose a room with view on the city but we were just on the 2nd floor of the building and we could only see the big street in front of our window.
breakfast really good room really old but clean position close to the river (we were traveling with our dog and was really nice to walk in the green to rich the city center).
Stayed in September 2022
Reviewed: September 15, 2022
Alexander
AustriaThe staff was shorthanded and overchallenged. The room was not comfortable and loud, the spa area is saddening and everything was overpriced.
Everything was clean and the breakfast was good.
Stayed in September 2022
Reviewed: September 11, 2022
Birgit
Austriasome staff seemed overwhelmed possibly through understaffing could never reach reception by phone location only convenient for people by car architecture: steel walkway to room not for people with fear of height fitness studio not as advertised and opens only at 11am, very minimally equipped no hotel info in the room and reception was often busy so hard to get any info (e.g. on transport options, location/opening times of fitness room) at night the hotel front door was always open room key cards frequently discharged (apparently from being close to phones which one of the more dedicated staff members pointed out)
bed was comfortable breakfast was good
Stayed in September 2022
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