27 Gordon Street, 4740 Mackay, Australia
#11 of 64 hotels in Mackay
Guests' ChoiceBased on 1093 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
9.0
Staff
9.2
Value for money
8.7
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: November 21, 2023
Wilson
AustraliaOld furnishings, no face washers provided 122E
Staff were very receptive and caring. Parking on-site was awesome, parked right near dpor hallway and lift. Room was ok, needs further upgrades.
Stayed in November 2023
Reviewed: November 20, 2023
Geoffrey
AustraliaThe hotel is nearing completion of very extensive make over of all rooms. We were fortunate to have completed room. The hotel is cetral downtown area.
Stayed in November 2023
Reviewed: November 18, 2023
Matt
AustraliaBudding slot machines in your hasement jaxx
Miss
Stayed in November 2023
Reviewed: November 14, 2023
Lin
AustraliaSofas and curtains are old. The hotel already prepare to refurbish. It will be amazing for sure.
This apartment has everything we need. The two seperate units are the best to keep privacy yet easily connected . The big glass doors can be fully opened to get access to the large balcony. Great location to restaurants, Coles and Bakery.
Stayed in November 2023
Reviewed: November 13, 2023
Smittysmitty
AustraliaI didn't have any issues
Room was great. Very clean and comfortable
Stayed in November 2023
Reviewed: November 11, 2023
Michael
AustraliaThe front desk ladies were lovely
Stayed in November 2023
Reviewed: November 7, 2023
Charlotte
AustraliaN/A
Everything is close. Coles, Canelands, Restaurants & Sporting clubs are pretty close too. You can walk to most places but if you decide to drive, it's only a 2 min drive to the CBD, 5 min drive to Harbour, etc. The room was clean, comfortable, affordable & the receptionists was super friendly. I would definitely stay again 👍😊
Stayed in November 2023
Reviewed: November 1, 2023
Steve
AustraliaNothing.
Great Location - Close to everything. Super Friendly Staff.
Stayed in November 2023
Reviewed: October 30, 2023
Len
AustraliaThe studio room layout is a fractured combination of rooms that make the space feel quite small and cramped.
Clean and tidy room centrally located in Mackay.
Stayed in October 2023
Reviewed: October 30, 2023
Pauline
New ZealandTV and chanel selction was not great.
Room was lovely, clean and bed was very comfortable, good view from the balcony. Location was really good.
Stayed in October 2023
Reviewed: October 26, 2023
Bianca
Australiawe loved that they are friendly and
Stayed in October 2023
Reviewed: October 24, 2023
Jacqueline
AustraliaNothing
Clean, fresh, comfortable close to eateries. Staff were friendly and helpful.
Stayed in October 2023
Reviewed: October 20, 2023
Karen
AustraliaNa
Good sized room Comfortable bed Good location
Stayed in September 2023
Reviewed: October 17, 2023
Amanda
AustraliaGreat central location in walking distance to restaurants, supermarkets and other facilities.
Stayed in September 2023
Reviewed: October 11, 2023
Julie
AustraliaGreat spot, spacious apartment, loved the pool! Staff were friendly and helpful, booking was easy.
Stayed in October 2023
Reviewed: October 9, 2023
Charlotte
AustraliaN/A
The bed was so comfortable to sleep on. It's takes about 5 mins to walk to the CBD. Walking distances to restaurants. Walking distance to Coles & a 2 min drive to Canelands. I would definitely stay again 🙂👍
Stayed in October 2023
Reviewed: October 9, 2023
Leigh
AustraliaThe noise from the pub across the road was mildly invasive but not terrible. The outside of the windows were dirty but no trainsmash - inside of room was clean and well equipped with ample the kitchen basics. The inner shower drain didn't work well so the bathroom floor was semi flooded after using it making the bathroom mat sopping wet. The car parks are very small for an SUV but with practice they ended up fine. It would have been good to have somewhere to hang clothes that cannot be tumble dried.
I liked the size of the apartment, facilities and balcony. It is close to Coles and Liquorland. Walking distance to Victoria St which has great restaurants. Quick and easy to find. Great to have a sofa, outside table and chairs and inside eating table. Beds were comfortable. Nice big shower with good pressure and nice hot water. The 2 lifts are well located for the car park and rooms. It was great to have secure parking included in the price. The washing machine and tumble drier were a win. Staff were attentive, pleasant and helpful.
Stayed in October 2023
Reviewed: October 8, 2023
Danny
AustraliaNothing. The entire experience was excellent fromm start to finish
Check was was excellent. Treated by friendly helpful staff and apartment was ready for immediate check in. Apartment was perfect. Decent size and well appointed. Exactly what you would expect if not more
Stayed in October 2023
Reviewed: October 8, 2023
Bernadette
AustraliaThe room was spacious and comfortable the bed was very comfortable and linen was very nice. We liked that it had the option to cook.
Stayed in October 2023
Reviewed: October 3, 2023
Anje
AustraliaWish that they would update the tv, was a bit old and not really any of the good channels
Loved the bath tub
Stayed in October 2023
Reviewed: September 28, 2023
Steve
AustraliaNothing.
Centrally located, close to restaurants, eateries & grocery shopping.
Stayed in September 2023
Reviewed: September 28, 2023
Kayeng
AustraliaThe lift was broken. I ended up having to carry my luggage down the stairs
It had everything you need including washing machine and dryer
Stayed in September 2023
Reviewed: September 27, 2023
Fiona
AustraliaClose by to grocery shopping. Nearby to other amenities. The room was clean and tidy, so was the reception area. Would definitely stay again.
Stayed in September 2023
Reviewed: September 26, 2023
Antnang
Australian/a
good location centre of town and generous parking size for larger vehicles
Stayed in September 2023
Reviewed: September 25, 2023
Woods
AustraliaNothing
Everything is lovely
Stayed in September 2023
Munich, Germany
Bangkok, Thailand
Timmendorfer Strand, Germany
Requena, Spain
Columbia, US
Imperia, Italy
Mactan, Philippines
Tai'an, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content