Reviews of Quest Mackay on Gordon This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
27 Gordon Street, 4740 Mackay, Australia
#11 of 64 hotels in Mackay
Guests' ChoiceReview Score
Based on 1094 hotel reviews
Score breakdown
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Cleanliness
9.1
-
Comfort
9.1
-
Location
9.1
-
Facilities
9.0
-
Staff
9.2
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Value for money
8.7
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Free Wifi
9.2
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: November 21, 2024
Clayton
Australia19 ReviewsGoodBath shower and had to share bathrooms not real clear on add
Size
Stayed in November 2024
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Reviewed: November 21, 2024
Jessica
Australia16 Reviews1 helpful votePleasantRoom wasn't cleaned properly - especially bathroom with multiple visible hairs on the wall and floor. Main lift wasn't working which was a major inconvenience - other just was extremely slow
Location, bed was pretty comfy
Stayed in November 2024
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Reviewed: November 15, 2024
First
Australia43 Reviews“Bit smaller than anticipated too much light spillage from flood lights”Quest need to think about the reason people go to a hotel to sleep If the room has excessive light find a way to block it If I wanted a poor nights sleep i would have went to a 2 or 3 start hotel Prior I had an apartment at the same hotel it was fine
Not bad was a bit small well worn Never go on this side of building eastern side again Big flood lights couldnt block out paid for a bad sleep
Stayed in November 2024
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Reviewed: November 11, 2024
Emma
Australia13 Reviews“The hotel was a reasonable place to stay with some annoying issues which could have been more clearly communicated.”The main lift didn’t work. There was insufficient signage to indicate this and we had to lug bags up stairs until we could find out where the other lift was located. Staff offered us a cookie in lieu of the broken lift which seemed weird. Going out for dinner we then encountered an intoxicated man in the lift trying to use his Visa card to make the lift work, that was awkward and uncomfortable.
The room was spacious and clean. Bed was comfortable. Pool area was lovely. The supplied products in the shower smelt divine!
Stayed in November 2024
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Reviewed: November 3, 2024
Ian
Australia42 Reviews1 helpful vote“Good sized room & facilities for a short stay.”Main lift wasn't working, so had to walk through car park to use the second lift. Noise from hotel patrons leaving hotel a street away.
Convenient location & lots of street parking for high vehicle that didn't fit in the car park.
Stayed in November 2024
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Reviewed: September 30, 2024
Frank
Australia1 reviewGoodBed sheets weren’t clean.
Stayed in September 2024
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Reviewed: September 23, 2024
Albert
Australia4 Reviews“The aircon was leaking and bathroom floor was slippery course my 3 year old to slip over”T
Stayed in September 2024
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Reviewed: September 5, 2024
Adam
Australia2 Reviews“Felt ripped off and won't stay again sry.”The fact that the pictures of the room I was paying for is not the room I got, I felt it was very deceptive and false advertising, after mentioning this to reception I was informed lots of people had the same opinion.
Stayed in August 2024
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Reviewed: August 31, 2024
Ross
Australia1 reviewGoodUnfortunately, someone in a nearby room cooked and indian meal and the smell pervaded the whole floor. Not Quest's fault, but it lingered for a few days.
Convenient, good facilities in the room. Free laundry facilities. Free parking. Quiet. Friendly, helpful staff.
Stayed in August 2024
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Reviewed: August 17, 2024
Brian
Australia7 Reviews“Would not stay there again, due to noise factor.”Unfortunately, we couldn’t sleep without air conditioning as the street noise was loud well into the night.
Locality perfect, particularly being so close to main area of CBD.
Stayed in August 2024
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Reviewed: August 8, 2024
Ashley
Australia1 reviewDisappointingElevators where slow and didn't work all that great and couldn't find the staircase, there where no signage
Good location to centre of town, good walking distance
Stayed in August 2024
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Reviewed: August 2, 2024
Boko
Australia30 Reviews“Pleasent stay.”Bed was uncomfortable, No restaurant in the building for dinner or breakfast and had to walk and find some . Which is close by in walking distance but I prefer on the premises
Apartment rooms & kitchen
Stayed in July 2024
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Reviewed: July 29, 2024
Lisa
Australia1 reviewGoodThe only issue I had was the underground parking. I was absolutely annoyed when I couldn't get a park. Recommend assign parking.
Pretty nice. Clean room and bathroom. The view is good and it's close to shops and city night life.
Stayed in July 2024
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Reviewed: July 24, 2024
Alexander
Australia27 Reviews“Not practical to stay here if you want to self cater with comfort.”Kitchen was impractical. It was like a hotel room with a kitchenette jammed in as an afterthought.
Location was ok.
Stayed in July 2024
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Reviewed: July 21, 2024
Patrick
Australia58 Reviews3 helpful votes“The hotel met my expectations”Nothing
Central location Comfortable bed Clean,roomy apartment
Stayed in July 2024
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Reviewed: July 8, 2024
Dental
Australia9 Reviews“ants all over the bathroom”there were ants all over the bathroom
room layout front desk staff
Stayed in June 2024
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Reviewed: June 27, 2024
Greg
Australia16 ReviewsPleasantThe layout of the studio unit was strange. Felt cramped, why trying to watch the TV. The shower design is a joke and floods the floor of the bathroom.
Convenient
Stayed in June 2024
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Reviewed: May 28, 2024
Domonique
Australia4 Reviews“Comfortable quiet convenient stay - have stayed before and will stay again. Thanks!”Some lift buttons not working
Spacious rooms Smoking on balcony allowed Close enough to walk anywhere yet far enough away to not be loud
Stayed in May 2024
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Reviewed: May 5, 2024
Mark
Australia3 ReviewsPleasantRooms were dirty - carpets disgusting - stained.
Stayed in May 2024
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Reviewed: May 5, 2024
Alan
Australia14 Reviews1 helpful vote“It was good but very expensive hotel”Disappointed that there was only free to air channels. For the price of the rooms you would expect it especially in 2024! Not a fan of the double doors.
Kitchen was good with sink and microwave plus a stove. The view was great.
Stayed in May 2024
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Reviewed: April 15, 2024
Allan
Australia2 Reviews“don't go do this property”shown to a room that had not been serviced .was sent to another room where the air conditioner and remote control to the TV wouldn't work and after an hour we finally were sent to a third room that actually should have been our first room.
sea below
Stayed in April 2024
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Reviewed: March 13, 2024
Baggow
Australia1 review“Very enjoyable”Was satisfied with the amenities
Location excellent. Close concvient shopping.
Stayed in February 2024
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Reviewed: March 13, 2024
Katherine
Australia1 review“Not worth the money”Bathroom was filthy, glass & shower head had grime everywhere. Power went out half way through our stay, so we had no lights or electricity so we had to shower in the dark the next day as there’s no natural light in the bathroom. Mentioned these issues to the front desk downstairs and they didn’t seem to care at all, just took the card and said goodbye.
Stayed in March 2024
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Reviewed: March 9, 2024
Mitch
Australia6 Reviews“Still waiting for my 100 dollars holding nearly a month later”Still waiting for my 100 dollars holding nearly a month later
Location
Stayed in February 2024
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Reviewed: February 25, 2024
Taleigha
Australia1 review“It was good I like it”The card sometimes not working
The amazing people
Stayed in February 2024
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