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  5. Reviews of Best Western Plus Cairn Croft Hotel

Reviews of Best Western Plus Cairn Croft Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

6400 Lundy's Lane, L2G 1T6 Niagara Falls, Canada

#8 of 75 hotels in Niagara Falls

Guests' Choice

Review Score

Based on 623 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.2

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    7.9

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 29, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Patio Access
    • Stayed 1 night
    • Submitted from a mobile device

    No complaints.

    Staff were very attentive in all departments. Facility was very clean. Wonderful place to go with the family. I like I was able to communicate with front desk through texting and responses were prompt.

    Stayed in March 2025

  • Reviewed: March 10, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Courtyard View
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like the nesspresso coffee machine. I just want a coffee in the morning. Not a fancy drink. Also,and I know this is our fault for not double checking the room before we left but we left a half bottle of vodka and when we called we were told they found an empty bottle. Our fault for leaving it but still annoying.

    The staff was friendly and helpful. Considering there was a hockey tournament going on it was quiet by bedtime.

    Stayed in March 2025

  • Reviewed: March 10, 2025

    7.0
    No warning about hockey tournament
    • Leisure trip
    • Couple
    • King Room with Fireplace
    • Stayed 2 nights
    • Submitted from a mobile device

    We did not know a children's hockey tournament was going on that weekend, so because there were so many kids using the pool area for various activities they families had organized (pizza parties, activities), we did not get to enjoy the pool area or hot tub. The noise level was also very high.

    The rooms were clean and comfortable. It was great to have the restaurant right in the hotel.

    Stayed in March 2025

  • Reviewed: March 8, 2025

    8.0
    first time there would return
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Guest House
    • Stayed 2 nights

    the children in the hot tub and parents leeting five year olds and not telling them to get out.not the hotel to blame but poor parenting

    every thing was good

    Stayed in March 2025

  • Reviewed: March 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Tower Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel was very loud even after the pool area closed. Staff at the front desk were lacking in friendliness.

    Room was nice and clean.

    Stayed in February 2025

  • Reviewed: February 19, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Tower Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Parking fees

    Room, Pool, Game Center, and Breakfast

    Stayed in February 2025

  • Reviewed: February 17, 2025

    9.0
    Excellent stay,we will be back thanks
    • Leisure trip
    • Group
    • Tower Queen Room with Two Queen Beds
    • Stayed 4 nights

    The only complaint was pool was to cold and kept most adults out.

    The room excellent and clean.The breakfast was very good and convenient.What we did like is when weather is bad you don’t have to go out,there is enough to keep you busy and happy.

    Stayed in February 2025

  • Reviewed: February 7, 2025

    9.0
    Very nice. Thank you!
    • Leisure trip
    • Family with young children
    • Tower Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There were 4 pillows per bed which is great. However, all big, high pillows. This made it a bit less comfortable for us. I would ensure, if possible, that for each bed 2 of the 4 pillows (half of the pillows) are smaller, lower so it’s more comfortable for your guests. Thank You

    Nice breakfast and waitress at the restaurant. Thank you

    Stayed in February 2025

  • Reviewed: February 5, 2025

    8.0
    Overall it was okay. Hottub was hot and pool was refreshing.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Courtyard View - Ground Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Pot smell

    Very good property . Only issue was other people smoking pot . The smell was awful. Reported it at the time.

    Stayed in February 2025

  • Reviewed: January 27, 2025

    7.0
    Great for stay with kids
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Courtyard View
    • Stayed 3 nights
    • Submitted from a mobile device

    Liked the central courtyard with pool and playground

    Stayed in December 2024

  • Reviewed: January 6, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Tower Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Tubs are small but standard, really. The biggest issue was other guests over actual hotel services. Chlorine in the hot tubs is HIGH and no towels can go back and forth from room or pool so pack a cover up!

    Amenities were great, beds were soft, rooms a comfortable size.

    Stayed in January 2025

  • Reviewed: January 2, 2025

    9.0
    Nice place to stay
    • Leisure trip
    • Couple
    • King Room with Fireplace
    • Stayed 1 night
    • Submitted from a mobile device

    A little bit far away from the major attractions

    Very good breakfast Good swimming pool facilities

    Stayed in December 2024

  • Reviewed: December 5, 2024

    8.0
    Clean and comfortable.
    • Leisure trip
    • Couple
    • Tower Queen Room with Two Queen Beds
    • Stayed 1 night

    Clean room and bathroom. Good shower pressure.

    Stayed in December 2024

  • Reviewed: December 3, 2024

    7.0
    Was a fun time
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Guest House
    • Stayed 1 night
    • Submitted from a mobile device

    Needed more coffee, cream and sugars available in the room, would have been nice if there was a breakfast included as well

    Very family friendly makes for a nice time away with family and friends

    Stayed in November 2024

  • Reviewed: December 1, 2024

    8.0
    My place to stay in Niagara! I enjoy the pool area and the Restaurant
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds with Courtyard View
    • Stayed 1 night

    Only one hot tub was available

    Rooms are clean, pool was good but 1 hot tub was down during our stay. Breakfast was supplied with the room and was better than most hotels offer.

    Stayed in October 2024

  • Reviewed: November 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Tower Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was a little cold It just needs to be a little warmer especially for the Seniors And the small kids But other than that we had a great time

    Everything was close by. The pool The hot tubs the play structure The family area where you can sit and watch t.V.The staff was amazing, the arcade.The kids loved it

    Stayed in November 2024

  • Reviewed: November 13, 2024

    9.0
    I love the place, very affordable, staff are nice and friendly. My boys love the pool area.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Courtyard View
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The breakfast was good, the amount of serving is just enough for one person . Kids love it

    Stayed in November 2024

  • Reviewed: October 22, 2024

    8.0
    Good facility
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    whimpy shower, low toilet, not enough handicap parking

    friendly staff, comfortable room, great Irish pub connected to facility, grocery store next door, central location

    Stayed in October 2024

  • Reviewed: October 21, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    I would like more options in the breakfast

    Staff members are great and the location is good

    Stayed in October 2024

  • Reviewed: October 15, 2024

    7.0
    worth the price
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Guest House
    • Stayed 3 nights
    • Submitted from a mobile device

    one Hot tub was out of order. And nobody fixing it. Children in pool area were unruly and unsupervised by no parents.

    Love the location, the pillow top beds and the attention to detail By staff cleaning the room. And I Even got my beds made!!

    Stayed in October 2024

  • Reviewed: October 15, 2024

    7.0
    Bit outdated
    • Leisure trip
    • Family with young children
    • Tower Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Really strong chlorine smell in the reception & rest of hotel a bit musty, about time for some renovations! Falls about an hours walk

    Good car park right round the hotel, Irish pub good next door & good breakfast available though not a buffet. Friendly staff throughout.

    Stayed in October 2024

  • Reviewed: October 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Fireplace
    • Stayed 4 nights
    • Submitted from a mobile device

    the location. there are drug addicts in the area for sure. however, they do leave you alone and we never felt like we were unsafe the whole time there. never had to worry about the car in the parking lot either.

    everything. hotel was perfect, staff was great, facilities were clean, and restaurant attached to hotel had great food and drinks.

    Stayed in October 2024

  • Reviewed: October 10, 2024

    9.0
    Convent to s shopping , food attractions and in a safe environment
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 3 nights

    Friendly and helpful personnel. The room deco was very nice. My cousin and I had a wonderful experience. And the price of room was very economical.

    Stayed in October 2024

  • Reviewed: October 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Was clean

    Stayed in October 2024

Showing 1 - 25

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