Reviews of Cassandra Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
3075 Kingsway, V5R 5J8 Vancouver, Canada
#56 of 74 hotels in Vancouver
Guests' ChoiceReview Score
Based on 264 hotel reviews
8.4Score breakdown
-
Cleanliness
8.6
-
Comfort
8.6
-
Location
8.7
-
Facilities
8.0
-
Staff
9.4
-
Value for money
8.1
-
Free Wifi
9.4
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: January 2, 2025
Mckinley
Canada2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Superior Two Doubles Room
- • Stayed 1 night
- • Submitted from a mobile device
NA
The room pretty basic and bare. It's clean and comfortable but very basic. What makes this place good is the staff. They're amazing! Super friendly and helpful. Also there's tons of very cool little restaurants to explore nearby
Stayed in January 2025
-
Reviewed: December 15, 2024
Carlo
Canada1 review8.0Very Good- • Leisure trip
- • Couple
- • Superior Two Doubles Room
- • Stayed 1 night
- • Submitted from a mobile device
None
Great service
Stayed in December 2024
-
Reviewed: August 18, 2024
Lavelle
United States2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Two Doubles Room
- • Stayed 1 night
- • Submitted from a mobile device
Facilities a bit tired: shower head just ok; first room was very stark; towels were not very absorbent; minimal soap
Location, cleanliness, staff person, comfortable bed, free parking
Stayed in August 2024
-
Reviewed: August 14, 2024
Lavelle
United States2 Reviews7.0“Decent for short term stay”- • Leisure trip
- • Family with young children
- • Superior Two Queens Room
- • Stayed 1 night
- • Submitted from a mobile device
Facilities were between ok and good: stark furnishings (but clean) and shower head needed fixing
Stayed in August 2024
-
Reviewed: July 23, 2024
Mindy
Philippines2 Reviews9.0“It was the much needed comfort we needed after an extremely long flight”- • Leisure trip
- • Family with young children
- • Superior Two Doubles Room
- • Stayed 1 night
Can't really think of anything, hmm maybe install a water dispenser in the lobby?
Your staff member Handra is the absolute best - she went above and beyond to make sure we got everything we needed, even working past her shift! She was super helpful and empathetic and everything I needed after having to book last minute after a cancelled flight.
Stayed in July 2024
-
Reviewed: June 10, 2024
Beannca
United States11 Reviews2 helpful votes9.0“Handra gave us a warm welcome in our stay! Thank you ☺️”- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Old design.
The facility is very convenient to shops and restaurants. Also budget friendly.
Stayed in June 2024
-
Reviewed: June 9, 2024
Leann
Canada3 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • Superior Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
The outside needs updating
It was nice and quiet the bed was very comfortable and the staff was amazing
Stayed in June 2024
-
Reviewed: June 4, 2024
Marcelo
Thailand55 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 3 nights
The price. Too expensive.
No breakfast. Location is good. Room ok but bed not confortable - need to be replaced it. It's pricey.
Stayed in May 2024
-
Reviewed: May 2, 2024
Bonnie
Canada4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Superior Two Doubles Room
- • Stayed 4 nights
- • Submitted from a mobile device
Plumbing needs upgrade as shower had no mixing valve so water changed from hot to cold and back again.
Clean room, very friendly helpful staff. Code instead of key card was nice to get into hotel and room.
Stayed in May 2024
-
Reviewed: April 30, 2024
Christine
Australia6 Reviews7.0“Location was not great for us but room was terrific and staff were excellent”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Location was not great for us
The friendly staff were so accommodating and helpful. Nothing was too much trouble for them
Stayed in April 2024
-
Reviewed: April 24, 2024
Elizabeth
Canada34 Reviews5 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Two Doubles Room
- • Stayed 3 nights
- • Submitted from a mobile device
It's a bit confusing to get access after hrs, no staff on after a set time nightly.
The staff was wonderful. Doing renovations but never was bothered in the least.
Stayed in April 2024
-
Reviewed: December 7, 2023
Mark
United Kingdom44 Reviews6 helpful votes8.0“Beautiful Visit to Vancouver”- • Leisure trip
- • Solo traveler
- • Superior Two Doubles Room
- • Stayed 2 nights
- • Submitted from a mobile device
By the way I (Mark Thomas) didn't write this (above). Naughty. Naughty, I think it was commissioned by the hotel. Yes, the front staff were very helpful, but it certainly doesn't use words that I would normally use. What I will say is that it is well located for the Central Park parkrun about 1.5km away. I also had a strange encounter, not connected to the hotel, with a man, Marco was his name, who pulled over on Kingsway and asked me for directions to the airport, which I was to my surprise able to help with. He then tried to give me two leather jackets that were left over from a recent trade show, I said "Ciao" before he asked for money. What an opportunist. Suffice to say I'll keep an eye to see if my review is re-edited.
The cleanliness of the hotel was truly remarkable. The moment I entered my room, I was greeted by spectacular view of Vancouver. The frontdesk staff paid a genuine care. Overall cleanliness of the hotel was great. It's evident that although they are under renovation, the hotel management places a high priority on maintaining a hygienic environment, which is especially crucial in today's world. Highly remarkable and recommendable!
Stayed in November 2023
-
Reviewed: October 14, 2023
Barb
Canada1 review8.0Very Good- • Travelers with friends
- • Superior Two Doubles Room
- • Stayed 1 night
- • Submitted from a mobile device
No USB plugs in the room and the outlet under the mirror needs replacing as it doesn't hold the charger tight
The room was clean and no carpet☺️. Beds were comfortable Staff were very friendly and helpful.
Stayed in October 2023
-
Reviewed: October 4, 2023
Alidjan
Netherlands2 Reviews9.0“Exceptionally helpful”- • Leisure trip
- • Family with young children
- • Superior Two Queens Room
- • Stayed 2 nights
- • Submitted from a mobile device
We would arrive after Check-in hours and arranged to check-in online, even though it is not customary. Staff went out of their way to help us
Stayed in September 2023
-
Reviewed: September 15, 2023
Roland
Australia66 Reviews2 helpful votes8.0“Staff were very helpful and friendly”- • Business trip
- • Solo traveler
- • Superior Queen Room
- • Stayed 3 nights
A little inconveniant
Large and comfortable room
Stayed in September 2023
-
Reviewed: August 11, 2023
Philip
Canada38 Reviews3 helpful votes7.0“Overall a good stay, just lacking value to price ratio in our opinion.”- • Leisure trip
- • Group
- • Superior Two Doubles Room
- • Stayed 3 nights
- • Submitted from a mobile device
It was definitely over priced for a 2 star hotel. We paid $350/night for 3 nights for a room with two beds and I know Vancouver is expensive, especially in summer, but this was just too much for what it is. Elevator was out of service which was a bit of a pain for transporting the luggage upstairs. The walls were not very sound proof.
It has a good location, not too far from the Sky Train. It was clean and the staff are very friendly. The view was also better than expected and we were grateful for the a/c and good water pressure and the included parking.
Stayed in August 2023
-
Reviewed: August 8, 2023
Francis
Germany5 Reviews3 helpful votes7.0“Simple but clean and nice staff”- • Leisure trip
- • Couple
- • Superior Two Queens Room
- • Stayed 3 nights
- • Submitted from a mobile device
Needs some renovation but it seems in progress …
Outside from City core but close to train.
Stayed in August 2023
-
Reviewed: July 27, 2023
Melissa
United States1 review7.0“Affordable and convenient location for Vancouver”- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 5 nights
Most of the hotel was under renovation. Work was not going on while we were there, but there was, at the time of our stay, no elevator (it had been ordered) and much of the hotel was covered in plastic. These are of course temporary issues, but it seems like had been ongoing for quite some time. The actual rooms were very nice though. There was also no breakfast, but there was juice and snacks in the lobby at most times.
The location was very convenient, located a bit outside of Vancouver with quick access to public transportation. We only used a taxi to and from the airport. Staff was very responsive and I really liked the digital concierge system.
Stayed in July 2023
-
Reviewed: July 24, 2023
Mohammad
Canada12 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Two Doubles Room
- • Stayed 3 nights
- • Submitted from a mobile device
What they lack in amenities and modernity, they make up for in amazing staff and cleanliness. Great place and good value
Stayed in July 2023
-
Reviewed: July 20, 2023
Aldrin
Canada3 Reviews7.0“For the price we paid, it was a good stay.”- • Leisure trip
- • Family with young children
- • Superior Two Queens Room
- • Stayed 1 night
The on-going renovation.
Handra was a very good staff ensuring that we have everything we need before her shift ended.
Stayed in July 2023
-
Reviewed: June 3, 2023
Fernanda
Mexico4 Reviews4 helpful votes9.0“Incredible and at a super good price.”- • Leisure trip
- • Group
- • Superior Two Queens Room
- • Stayed 2 nights
From outside it looks a little bit dangerous but inside is awezome!
Rooms are super confy, personal is super welcomming!
Stayed in May 2023
-
Reviewed: May 30, 2023
Kathy
Canada11 Reviews4 helpful votes8.0“Your staff are fantastic!”- • Leisure trip
- • Group
- • Superior Two Queens Room
- • Stayed 1 night
- • Submitted from a mobile device
Loved the staff. They were excellent! super friendly and helpful. answered all my questions quickly. I give the staff a 10
property needs work. but totally looks like they are trying to make it better.
Stayed in May 2023
-
Reviewed: May 29, 2023
Tzimmer54
Canada10 Reviews3 helpful votes8.0“Great Hotel for the cost”- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
It kinda sucked that lots of the facilities were under construction for upgrading, so there was no hot tub or sauna and no elevators but I'm guessing upgrades were necessary
The staff were awesome. Handra, the front desk clerk was super helpful and even hooked us up with a room with a view of the city. The room was clean, and Handra showed us the new security features they are installing for the rooms and showed us what to do. Definitely a cool feature
Stayed in May 2023
-
Reviewed: May 22, 2023
Catherine
Canada7 Reviews9.0“great”- • Leisure trip
- • Family with young children
- • Superior Two Doubles Room
- • Stayed 1 night
- • Submitted from a mobile device
electric socket is bad and told staff bout it
the room is clean, location is near to metrotown and lots of restaurant
Stayed in May 2023
Guests also reviewed these properties:
-
Hotel ExcelsiorDubrovnik, Croatia
-
Hotel zur FlühBad Säckingen, Germany
-
Hotel BrunnenhofNeustift im Stubaital, Austria
-
Huis ter PlaetseThe Hague, Netherlands
-
Chalet ClaudiaNeustift im Stubaital, Austria
-
Pałac CieleśnicaCieleśnica, Poland
-
Finestre su IblaRagusa, Italy
-
Huajun HotelYangshuo, China
