Parking is not guaranteed and you need to call to find out if they have any spots available. They didn’t have any for us so we have to park off site and pull out luggage to the hotel on rough sidewalks. The rooms are dated and show wear. The bathroom door didn’t open properly. The A/C is loud and didn’t cool the room well. We could hear the people in the next room so the sound proofing is not great. We didn’t have a good nights sleep as a result.

The location is central in old Quebec. Easy walking distance to everything within Old Quebec.

Stayed in September 2023

The only complaint, really, was the loud air conditioning unit in the room.

The staff and the central location.

Stayed in August 2023

Everything exceeded what we expected.

This is a fantastic hotel. Great location, big rooms, nice furnishing, good towels, comfortable bed with good linens. The whole package, especially for the area and price point. Mostly, the staff are amazingly polite, friendly, efficient .... we are senior citizens and the staff was just so helpful when we couldn't get TV to work ... it was us ... not TV ... we are not tech savvy. Can't say enough about how well we were treated.

Stayed in August 2023

The elevator was slow

Close to EVERYTHING, the staff and the junior suite was amazing

Stayed in August 2023

Parking was not clearly explained. Was parking on site but was $24 per night. But we had a larger vehicle so we were told it wouldn't fit in their lot. The staff were helpful in mapping us to a fairly close city lot which was $20 per day(approx. 8 min walk). Just would have been nice to be prepared for this, but not a huge problem.

Stayed in August 2023

The beds weren’t comfortable and the door handles and locks were hard to use and made my hands smell like metal. Breakfast was all cold and limiting but costed around 16 per person.

Really nice people and amazing location

Stayed in August 2023

Nothing everything was great.

No noise. Upgraded our room because they didn’t want to give us a bad one. Extremely clean. Super friendly staff. Everything in the room was great (shower, soap, towels, closet, beds).

Stayed in July 2023

Location and extra large room.

Stayed in July 2023

The air conditioner was making a vibrating sound. Just to loud a have a good night sleep.

Stayed in July 2023

Carpet in room was very dirty. Friends booked less expensive room and had laminate flooring and it was much better.

Great location.

Stayed in June 2023

there was smell when we opened the room as if it hasnt been opened in days. Second, they dont have bathmat inside bathtub and it was extremely slippery.

Great location and room options with kitchen

Stayed in July 2023

the service could be better.

good location

Stayed in June 2023

the hotel is really average. I had 3 nights there but not even once my room has been cleaned. Overall I won't return

nothing special

Stayed in April 2023

Location is excellent, everything is within walking distance.

Stayed in May 2023

Nothing, absolutely delighted.

We were blown away by how friendly the staff were. The room was excellent, clean and exactly how it was advertised.

Stayed in May 2023

Great location in Old city, good size rooms, liked the fact that we had 2 queen beds in a deluxe queen room, parking in premises altho it is VERY tight parking, staff helpful, coffee in lobby in morning. It really was an excellent stay with Champlain!

Stayed in May 2023

The receptionist complained several times about my late arrival, that was on the indicated time of my reservation. If you don't specifically ask your room to be cleaned, it is not cleaned The room was in front of a school , very noisy during the breaks You cannot book breakfast on the night you arrived

Great location , and good wifi Clean room

Stayed in April 2023

spacious rooms, friendly staff, pet friendly

Stayed in April 2023

The rooms were huge for city, beds were very comfortable and everything was clean.

Stayed in March 2023

No housecleaning offered in 5 night stay, did request a clean once and did not happen. Poor

Breakfast was only getting served in our rooms and average

Stayed in December 2022

The design of the water tap in the room makes the water splatter everywhere. The lighting in the room is not bright enough.

Location of the hotel is convenient

Stayed in December 2022

No parking unless advised in advance, no coffee cream available on-site

Stayed in December 2022

None

Hotel Champlain is at a good location at the older Quebec city. The hotel staffs were very helpful and fluent in communicating with English. The hotel room and bathroom was really spacious and clean. The common area is well maintained and accessible to all the guests. Overall it was a good experience staying at the Hotel Champlain.

Stayed in October 2022

The staff was terrible. Wanting to check in at 4pm we were told the room was not ready and if we waited around the corner they would let us know when it was finished. Nope, after 45 min I asked again and they seemed to be surprised I did not have a room yet. They had forgotten about us. No apology or explanation was given. A horrible first impression from what should have been a nice hotel

Location

Stayed in September 2022

Not having breakfast at the hotel.

The room was cozy and confortable for 2 people and small dog. The location was wonderful. The breakfast cafeteria was closed so you had to order if you wanted a breakfast box for 10$. Instead went out to have breakfast at Paillard french Breakfast Coffee shop it was so good, and not to far from the Hotel, just walk down to Saint-Jean Street.

Stayed in September 2022