Overcharged me twice despite initial refund. They charged me extra 47.60 CAD without my authorisation 3 days after checkout.

Location

Stayed in July 2023

The cleaning lady opened the door out of no where in the morning without a knock .. they definitely needs some training

Just one of many hotels

Stayed in July 2023

Only price

Staff, cleaning, big rooms and facilities

Stayed in July 2023

not so clean

location

Stayed in July 2023

Newly renovated spacious rooms. Convenient location, free parking.

Stayed in July 2023

Dirty room Dirty pillows and under the bad too much dusty !

Just good staff and location

Stayed in June 2023

no cleaning at all between night 1 and night 2 very old, dusty, wouldn’t come back.

location

Stayed in May 2023

There is no AC, they just told us to open the window. I hope they should tell right away before check in that they have no AC especially we have children. Pricey for the things they offerThe pool is small, there is no breakfast. The room is dirty. The sink takes time to drain water.

Stayed in May 2023

room wasnt as expected.. wallpaper coming off the wall … hair that wasnt mine in the bathtub , used the stairs all week end and the stairs had the same garbage in the stairs nobody picked them up … THE CHLORINE in the pool ! washed tree times and still smelled..and no parking for my truck ….

its close to everything

Stayed in April 2023

It was disappointing for sure. The rooms are so tired and the staff were not really friendly.

Stayed in May 2023

Temperature in the room , small room , squeequie bed, ( making noise when moving )

Location and shogun sushi

Stayed in March 2023

My room is next to the Noisy elevator.

Stayed in February 2023

We have to wait long time for the elevators

The 2 restaurants on the hotel

Stayed in January 2023

The room was to hot we couldn't fixe it There was people scriming outside, we couldn't sleep

The room was nice The staf was also friendly

Stayed in November 2022

there was a air conditioner in the room and it worked all the time with a huge fan and make noise. We couldn’t sleep for two nights. Moreover, there was a very small shampoo in the bath. It didn’t enough for one person. When I asked for additional, the receptionist gave me another one.I had the same experience elsewhere. When I asked them for additional shampoo and etc, they gave a bunch of things. Hotel classic is really stingy.

Nothing very specific

Stayed in October 2022

Ok, here we go : 1/2 bed lights didn’t work, A/C didn’t work, body wash bottle was half full upon arrival, asked for 3 bedrooms next to one another for my group and ended up being separated on levels 3-6-10, no room was alike as they gave one of the group members a balcony while others didn’t have one even though everyone paid the same price, was put next to the elevator and it was noisy, shower head’s jet was funky because it clearly had residue buildup, no breakfast included, no room service, terrible wifi, no drinks in the minibar, terrible light distribution, uncomfortable pillows of varied extreme sizes (way too big and too fluffy or extremely flat), elevators took forever to arrive and were constantly full, neighbours were noisy and room was not well soundproofed as I heard the neighbours flush and take a shower, restaurant was quite expensive. Honestly I don’t understand how hotels are still alive charging this much when you can get a full home on AirBnb for the same price. Only reason I don’t book one is my company won’t pay for an Airbnb but will pay for a hotel.

Not much.

Stayed in October 2022

The AC was very loud and i couldn't turn it off either (at least I didn't find where to turn it off ... )

The location is great, staff was awesome and room was perfect and appeared new too!

Stayed in October 2022

bathroom very small and run down

proximity to several restaurants and mall.

Stayed in October 2022

Everything was VERY dirty. Probably the worst I have ever seen in a Hotel. An inch of dust on the vents, rooms were broken and crooked, doors were brown they were so dirty and the bottoms of the curtains were stained brown. For the price that you pay, it is not worth the money. Smelled terrible. We were shown two rooms and they were both super dirty. I ended up getting a refund because I couldn't get myself to sleep in this dirty place. I booked at the Best Western Aristocrate instead and it was WAY better.

Nothing was to be like in this establishment except the proximity to Place Laurier. Michèle Giguère from reception was incredibly rude when we told him that the room presented was not the one that we reserved. Answered with a " Poor you" when told that it was not right.

Stayed in October 2022

I booked through bookings.com it originally said it came with breakfast to find out at check in it did not. Was overpriced for what we got. I was expecting 2 full beds for my family and got 1 bed and 1 Murphy bed which turned out we had to move room around to even be able to put the bed down. There was hair in the shower when we arrived. The toilet paper holder was broken. The indoor pool was very dark and water was too cold to even get in for me. We had to ask for extra blankets. Overall I would not pay to stay here again.

Stayed in October 2022

Staff was friendly and welcoming. The room was very spacious and the location was great

Stayed in September 2022

We had a problem with the shower at room, completely out of order. The hotel must check if everything is working properly. That was not the case. About Air conditioning, to much noise.

About breakfast, not a good choice to have a Sushi restaurant in place. They don’t have Any other service food at rooms. Location is good even if temporary works in front of the hotel. To much dust and dirty place.

Stayed in September 2022

Parking for a large vehicle was a challenge with the construction located all around the hotel. It was not clear where to park and it took over 20 minutes to get to the spot. There was food sitting in the hall way from the time we arrived to the time we left leaving the floor we were on smelling like an apartment building.

Rooms were clean and comfortable.

Stayed in September 2022

Location a little tight for parking

Stayed in September 2022

The sushi restaurant is not good, very rude to English speaking tourists and did not get our order right. Blonde with long hair server left our table halfway and never returned, very poor service and would never considering returning. Balcony door did not function

Location was great,

Stayed in September 2022