Nice hotel, clean, comfortable beds. Bidet was awesome!

Stayed in December 2022

no ice removal outside offloading area

good location

Stayed in December 2022

Friendly staff.

Stayed in November 2022

Wish there had been a microwave, wish the pool had been open to use.

Beds were comfy, pond view was pretty, heated toilet was amazing ! Staff was nice, was clean!

Stayed in November 2022

Nothing we didn’t like.

Excellent staff, good quality hotel.

Stayed in November 2022

The pool was overflowing and the hot tub wasn’t well maintained. It appeared to be full of soap suds.

The location was convenient to downtown and district 1881. We had a room overlooking the pond with a nice view of the distant mountains.

Stayed in October 2022

The sound of the TV next door was so loud that I felt uncomfortable sleeping. Families with children, please stay away from the arrangement

Swimming pool was 👍 Staff was kind The bed was comfortable

Stayed in November 2022

outdated facility expensive breakfast buffet( but good) limited options for allergies on breakfast menu

Restaurant on site breakfast buffet was delicious sheets lovely service staff lovely toiletries were lovely environmentally friendly wifi was easy password

Stayed in October 2022

Breakfast was overpriced. We were not made aware of the al La carte option so chose the buffet. We don’t eat eggs, flesh or dairy so it was very expensive for what we got.

Stayed in September 2022

The restaurant was consistently awful. I haven’t had such poor meals for breakfast, dinner etc in a long time. I wouldn’t have gone back the other times but we didn’t have much for options with our busy schedule while there.

Clean and comfortable

Stayed in September 2022

Very expensive for the quality of the hotel. The furniture is outdated. The breakfast was not impressive; fois to the level of low level inns. Despite listing salmon bennies they were not available. Overall a good stay in a great location but $338/night for a standard double room is too expensive (as a comparison I paid similar for a stay at Fairmont in downtown Vancouver). I have been surprised to see the resort fee on my bill. Do not stay outside later in the night few visible intoxicated people where circulating in the area of store around. Nice pont however it was not clean full with plastic bottles and casseroles. Too bad for the beautiful water lilies.

Nice hotel with a clean a quiet pool. The bathroom was was a surprise. Very welcoming staff Exceptional food in the city; I would recommend Bow and Stern. it would be nice if a staff would offer not offer with a map or information about the area. Love for being pet friendly hotel. However a bowl of water or few treats makes the difference.

Stayed in August 2022

Nothing

The staff were amazing, and very helpful

Stayed in August 2022

Appointments showed signs of wear.. some road noise coming through closed Windows.

Lobby and restraint were classy. Rooms had a fridge. Bathroom was upgraded in the past . Air conditioning was quiet.

Stayed in August 2022

Room needs facelift. Sparsely appointed, paint peeling. Why go to the effort of showcasing a 3 star hotel only to install a dollar store shower head. Took from everything else.

Decent parking and facilities. Nice lobby and lower floor

Stayed in August 2022

very small refrigerator with no freezer compartment -- we travel with a cooler, and were unable to refreeze our "ice" packs, as a result losing some good.

large room, comfortable bed

Stayed in July 2022

The beds were comfortable, but rather small. We expected queen size beds, but they were both doubles (circa 160 cm wide). While the pool itself is nice, it was a bit inconvenient to use. The designated pool towels are found in the pool area, and are to be left there after use, so we had to put our street clothes back on to go up to our room after swimming. It would be very convenient if there were bathrobes for this purpose, which could perhaps be found in the pool area so as to avoid the expense of putting robes in every room.

The grounds and hotel are clean and tidy. There is ample parking, with enough space for larger vehicles. The reception desk was always staffed, and the personnel were friendly and helpful. The indoor swimming pool is in an attached, but own building which allows it to be open quite late without the worry of disturbing the hotel quests. We enjoyed our late evening swim, and the warm whirl pool was an unexpected bonus. We found the hotel and surroundings to be quiet throughout the night.

Stayed in July 2022

Was disappointed there weren’t any robes to wear to go down to the pool with.

Breakfast buffet was good. Rooms were nicely cooled with AC and the bed was comfortable.

Stayed in August 2022

Elevator not working, no changing room in the swimming pool area, street people in the park next the building

nice view on the park

Stayed in August 2022

it is good central location, but wouldn’t feel comfortable in the neighbourhood later in the evening.

clean, friendly staff. indoor pool was big which the kids enjoyed

Stayed in July 2022

had some thing taken from my car

location

Stayed in July 2022

The Hotel was fantastic, staff was very friendly and helpful. I loved our room , beds were comfy and I didn't here anyone else when i was in my room. I would stay there again.

Stayed in July 2022

The coffee (although Starbucks Cafe Verona) was not nice to wake to. I think the paper cup flavoured the coffee or the coffee machine didn't do the blend justice. I took the second portion of coffee home and prepared it in our machine and it was fine

A very comfortable spacious room with a lovely view of the pond. We were very fortunate that the front desk was able to make the room available to us a few hours before check-in time of 3:00 pm so that we had plenty of time to get ready for our grandson's wedding at 3:30 pm. Thank you! It was very handy having a small fridge for perishables.

Stayed in July 2022

Pool was unavailable. No refills for the coffee station (though I did not ask, either). The restaurant had odd / inconvenient hours

The room was fine, as a standard hotel room. The bathroom was fine. Elevators were fine Lobby was nice

Stayed in May 2022

Shower not that strong but did the job

Stayed in June 2022

Very expensive for the location, not worth the price paid. Restaurant prices also seemed very high, we had a great dinner off the property.

Nice view of the park and pond from our room, not a great location, was concerned about our car being broken into. Room amenities were good and the room was very clean. The bed was comfortable.

Stayed in June 2022