Despite having had reservations about coming due to such an unfamiliar and complicated check in procedure, in addition to having viewed the hotel exterior and surroundings on Google Maps and questioned safety within the area, once inside, everything was pretty much perfect! Moreover, the hotel is situated in an excellent location within Montreal, close to the central station, a metro, the water front and a great selection of bars and restaurants. Huge, spacious, state of the arts living space, supplying practically everything needed. Whilst provision of Netflix was a welcome bonus, we would have also have liked to have had national tv channels, including news channels. Appreciate the souvenir hotel gift bag, but we would have preferred a welcome gift in the form of more coffee pods or a bottle of wine. Washing up liquid was provided, as was an old, used dish sponge – only a small gripe, but a new and hygienic one is preferrable! Reassuring to have staff on reception at a regular point each evening. Also, to have a 24 hour mini market 2 minutes walk away. All in all, a super accommodation in a lovely, old building in the heart of Montreal.

Stayed in May 2024

Nothing!

Easy check in, comfortable bed, complimentary water, hairdryer, everything you may need for a short stay! AC was nice and pretty quiet too. Short walk to the old town. Would stay again!

Stayed in June 2024

Bathroom layout. Add a wall and call it a bathroom. Check in process quite challenging but email help site prompt and helpful.

Location and price were excellent. Well stocked. Lots of amenities.

Stayed in June 2024

Lack of mirror next to vanity.

Stayed in May 2024

I’d prefer if the shower area was a bit bigger or there was a bath tub!

The ambience and the location and the kitchen equipment!

Stayed in May 2024

Not a big thing but I found the hallway very dark. Also the rain shower head is in need of maintenance as it sprays out of the seam unit 33. A box of kleenex would be appreciated.

I liked how responsive the staff were throughout the booking process. Also the unit was very comfortable and well equipped. Could us 2 more coffee cups 😁. The exceptional customer service including the personal note from Melissa impressed me. Keep it up!!

Stayed in May 2024

None

Seamless self check-in. most convenient spot that’s walking distance to major attractions. Complete necessities. Love the street view from our room! Aesthetically pleasing place. Parking spaces are nearby. A convenience store is nearby as well. Will be back soon for sure!

Stayed in May 2024

The dimly lit hallways

Trendy and convenient with the right amount of quirky luxury

Stayed in May 2024

The instructions to check-in/ check-out were very clear but at times I wish I could have contacted the front desk and talked to a person for instance for things such as a late check-out.

The location is at the heart of Old Montreal, the place is a little mysterious to get inside, the design fabulous, and the bed super comfortable!

Stayed in May 2024

There was no breakfast or food available

The location was great

Stayed in April 2024

No Parking lot

It has all the amenities I needed

Stayed in April 2024

The shower is a little bit small, but serviceable. It would be nice if there was a mirror closer to the bathroom sink. The hallway/entraceway to the building has an unnecessary (and DISGUSTING) amount of HEAVILY fragranced air freshener. It's quite over the top and not needed. Major thumbs down for anyone that is scent sensitive. Luckily it's only at that part of the property.

This is a beautiful room in a great location. The kitchen is well stocked, the bed is comfy, the keyless entry is a nice touch too. Quiet place with a quaint feel. Will definitely stay here again.

Stayed in March 2024

N/A

Very convenient location to shops and restaurants! A unique feel and experience all on its own. The room was beautiful and comfortable.

Stayed in April 2024

Kitchen knives very dull. Would like more info for using oven (setting temperatures)

Enjoyed modern loft experience

Stayed in April 2024

The only thing we didn't like was that there was no shower curtain or way to close off the shower.

We really enjoyed our stay. The location was great and so close to everything. The room was so spacious and had so many amenities. The decor was also nice and well thought out.

Stayed in April 2024

Nothing

Quiet, comfortable, spacious and luxurious..

Stayed in April 2024

You do need to pay $22 a day for parking nearby because parking in free parking on the streets is nearly impossible! The parking lot for parking is very close so that's nice.

The room is very clean, quiet and modern. The location is incredible! Top of the line appliances and they have thought of so many details.

Stayed in April 2024

Was only missing facial tissue (Kleenex)

Exactly as pictured and beyond! So much offered from the loft

Stayed in April 2024

- TV was absurdly slow for us, even after system optimizing. - Some soap scum at the bottom of our shower. - Alexa was in french and we didn't know how to change it to English

- Loved the location and convenience. ~5 min walk to the metro system. Didn't feel like a regular hotel but more of your own apartment/loft - Many great cafes and restaurants nearby - Self check in was smooth and easy Staff was available to help via text/call promptly - Many towels provided - Large bed and warm - Enough cutlery and dishwasher detergent was provided

Stayed in March 2024

Got a bit spooked by an automated checkout time warning for 11 after we had purchased late checkout (but a quick text to the support team cleared it up!)

Unique design, super well thought out from soaps to qtips to labels on everything, bath robes!

Stayed in March 2024

Two small things: there should be a shower door, even one. Our main showerhead was not working and the little one was too small actually.

Once we got the hang of having no formal check in we were fine. All the instructions that were sent over the phone were clear. We enjoyed the size of the room, having an actual kitchen, also, the lighting was a big bonus for us. we will use your place again!

Stayed in March 2024

The location is the best, in fact my condo used to be next door Overall good service , staff answered quickly

Stayed in March 2024

Unfortunately, this hotel is a horrible choice for anyone prone to asthma or who has any sensitivities to smells. Right upon walking into the hotel, one is met with a very pungent smell from the cleaning products that are used. That smell exists in the rooms, too. It gave my travel companion an asthma attack, and it gave me a headache. Also, the shower is completely see-through and out in the open, so it is not a great hotel choice for folks sharing a room who are not romantically involved. There is no privacy for the person taking a shower.

The room had beautiful amenities--everything we needed. Excellent appliances, thoughtful inclusions like laundry detergent and dishwasher pods, a comfortable mattress and great water pressure. The room is wonderfully appointed, with really no details considered. Close to many parking lots and garages.

Stayed in March 2024

The apartment's design leaves much to be desired. The room is very dark, with very little natural light coming through. There's zero privacy: neither the shower nor the sink are in the bathroom, but in the middle of the room, and the shower glass is see-through! (I guess we should be grateful that at least the toilet was behind closed doors). All of this together, coupled with the gray concrete floors, gives off a "bachelor's pad" vibe, which is really not our style. As other guests have noted, there's also a strong sense of stinginess: we were given only four coffee pods and 2 dishwasher detergent pods for a 4-night stay, with guests expected to pay for any additional supplies needed. The heating was very inconsistent, randomly switching from hot to cold. To make matters worse, the vents carry strong smell of cooking from other apartments, and the loud footsteps at night are so disruptive that, to a light sleeper such as myself, earplugs become a necessity. There was a day when the building hallways reeked of weed, but luckily the smell didn't get into our apartment. We give it an 8 for cleanliness, the bed, and the amenities (washer/dryer, iron, ironing board, fridge, stove and utensils) but we will not be returning to this apartment.

It was very clean and the bed was very comfortable. The location was great.

Stayed in March 2024

The shower has only a slightly tinted glass wall half-covering the opening that is transparent when you turn any lights on. Which wouldn’t be a huge deal except that the shower and sink area are completely open to the whole rest of the apartment. There are no walls at all. With a mom and teenage daughter, it was a little awkward, but if we had been mom and son, it would have been a big problem. Or if anyone is visiting the room- no one can shower. There is also no way for one person to get up and start getting dressed while someone else sleeps in. Any light shines right onto the person in bed.

This hotel is actually loft-style apartments with a full kitchen, little living room, and bed/bath area. We were sooo excited to find a full sized washer and drier which was a huge help to us. The decor is brand-new, super modern, and beautiful. The check-in system is all digital and worked very well. They have great videos on how to use everything in the apartment. The location is right in the old town area, walking distance to everything we wanted. The king-sized bed was super comfy and the shower had great water pressure. There are drawers under the bed and on each nightstand so you can put away all your clothes. They even provide cozy bathrobes and a soft throw blanket for the couch. The thermostat was the easiest to use that I’ve ever found at a hotel and we could change the temp to always be comfortable. Extra shout out to Jamie, the night manager, who saved us when the door to our laundry room locked and we couldn’t get our clothes out from the drier! He answered my call at 10:30 pm and came up to the room so we didn’t have to wait until 9 am the next day when the normal staff was in. We loved this place and didn’t want to leave!

Stayed in March 2024