Reviews of DoubleTree by Hilton Windsor, ON This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
333 Riverside Drive West, n9a 5k4 Windsor, Canada
#1 of 19 hotels in Windsor
Guests' ChoiceReview Score
Based on 500 hotel reviews
Score breakdown
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Cleanliness
9.2
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Comfort
9.3
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Location
9.3
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Facilities
9.0
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Staff
9.1
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Value for money
8.3
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Free Wifi
10.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: July 10, 2023
Mikhail
Russia16 Reviews3 helpful votesPleasantAC unit in the room : super loud and old
Restaurant staff
Stayed in July 2023
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Reviewed: April 27, 2023
Jesse
Canada1 reviewVery PoorWay to expensive
Stayed in April 2023
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Reviewed: March 2, 2023
Emily
Canada1 review“I would of preferred to stay else where”* When we checked in we were told we only had one room reserved, Confirmation confirmed we had 2 * They told us that we couldnt have 2 king rooms, that booking. com booked us a queen and a king room. * NO HOT WATER, Couldn't have a shower
Stayed in February 2023
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Reviewed: February 24, 2023
Singh
Canada4 ReviewsGoodShower taking whole day to get hot . No drinking water or no snacks
Location and staff
Stayed in January 2023
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Reviewed: February 7, 2023
John
Canada17 Reviews1 helpful vote“Annoyed that survey keeps popping up in my email”No comment
No comment
Stayed in January 2023
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Reviewed: December 11, 2022
Cici
United States1 review“It was good”Late check out, it was only at noon an hr from check out 11. I should have been able to get it til 2 pm. I understand every property is different but it should be consistent because of the BRAND.
Appearance, cleanliness, contemporary design.
Stayed in December 2022
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Reviewed: December 7, 2022
Josée
Canada3 Reviews“did not need the stress that happened with this hotel.”front desk on November 26 around 11pm. they did not know what they were doing and ignored you. since there was a mix up with the rooms I could not get wi-fi I went to the front desk to ask about it and they literally stared at there computer screen for 8 minutes without saying anything. The next morning I found out that they should have given me the wi-fi password that they have in case a situation like I had happened.
cleanliness, loved the bathroom in suite 1529
Stayed in November 2022
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Reviewed: October 31, 2022
Mohamed
Canada3 Reviews1 helpful vote“great hotel with excellent workout area and pool. close to restaurants”the rooms were ready at 6pm instead of 3pm thermostat in room wasn’t working we were told that we’d be “taken care of”. we weren’t until we asked at check out. they then offered free breakfast and parking
close to many restaurants
Stayed in October 2022
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Reviewed: October 24, 2022
Brandy
Canada1 reviewVery PoorTried to check in twice, 2pm and 4pm I had to contact the manager to get a room. I had an event to go to and had no time to get ready for it.
Stayed in October 2022
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Reviewed: September 18, 2022
Srikanth
Canada1 reviewGoodGreat breakfast it is worth
Stayed in September 2022
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Reviewed: August 27, 2022
山雨欲来
Canada1 review“not comfortable like other Hilton hotel except good location”breakfast dining room shared with neighbor hotel, too crowd! bath room ceiling fan doesn’t work, no clear direction sign from parking building back to hotel lobby
location good, facilty new
Stayed in August 2022
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Reviewed: August 8, 2022
Sunit
Canada10 Reviews2 helpful votesVery PoorCheck out took almost one hour as the front esk coduln't figure out how to charge my credit card.Later found that they charged me 5 times and yet to get a refund back after several communication .
Stayed in August 2022
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Reviewed: January 2, 2023
Anonymous
United States1 review“Had a great stay”na
2 minutes to the main strip, parking right next to the hotel, and very clean.
Stayed in January 2023
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Reviewed: September 5, 2022
Anonymous
Canada1 reviewVery Goodyou can’t do late check out
it was clean and the staff was friendly. the soap was awesome.
Stayed in September 2022
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Reviewed: August 9, 2023
Anonymous
Canada1 review“Staff don’t care when you have no hot water and act like this a frequent issue.”Since COVID hotels don’t clean rooms on a daily basis but expect to charge higher prices. Okay this is the new reality. Wanted to say new normal but this should not be the norm. It is a no brainer that when you wake up you should have hot water for the shower, especially when paying hundreds of dollars per night. 1st staff members response, I will talk with my manager and make this right. Next day, 2nd staff member response, oh this happened to everyone yesterday as if this is a justification, so my response was I will be leaving a negative review. You should was the response from the staff. So basically the message is “WE DON’T CARE”. As for the room, there should be no mold in the bathroom shower but there was. Air conditioner sounds like there is a diesel engine running outside. Elevator floors were dirty. I will be back in Windsor but will not go back and can not recommend this hotel.
The location is great
Stayed in August 2023
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Reviewed: June 18, 2023
Anonymous
United States1 review“Overall, it was a mixed experience, but it was very comfortable and that’s what matters most to me.”It was oddly connected to the college, which meant extra security measures were needed. The immigrants are difficult to communicate with as an English only speaker. The parking tickets for the garage did not work correctly, I had to contact the customer service to be able to leave the gate. Walls are thin and there is limited lighting/outlets in needed locations near mirrors. Very limited TV channels, and I did not see any options for streaming. Would have preferred more stable cups for water or other drinks.
The property was on the waterfront and decent proximity to casino and other restaurants bars. It was modern, clean and very comfortable, bedding is exquisite. Good temperature settings.
Stayed in June 2023
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Reviewed: May 2, 2025
Rebecca
United States39 Reviews3 helpful votesWonderfulThere are no comments available for this review
Stayed in February 2025
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Reviewed: April 11, 2025
Thomas
Canada8 ReviewsWonderfulThere are no comments available for this review
Stayed in April 2025
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Reviewed: April 7, 2025
Michelle
United States4 ReviewsWonderfulThere are no comments available for this review
Stayed in April 2025
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Reviewed: March 30, 2025
Marco
Canada18 ReviewsWonderfulThere are no comments available for this review
Stayed in March 2025
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Reviewed: March 29, 2025
S
United States1 reviewExceptionalThere are no comments available for this review
Stayed in March 2025
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Reviewed: March 11, 2025
Kelly
Canada2 ReviewsVery GoodThere are no comments available for this review
Stayed in March 2025
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Reviewed: March 2, 2025
Selby
Canada1 reviewVery GoodThere are no comments available for this review
Stayed in March 2025
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Reviewed: February 17, 2025
Arlinda
United States5 ReviewsExceptionalThere are no comments available for this review
Stayed in February 2025
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Reviewed: February 15, 2025
Jasmine
Canada1 reviewVery GoodThere are no comments available for this review
Stayed in February 2025
