The restaurant was the only aspect that left us dissatisfied. We sampled both breakfast and dinner, but neither meal met our expectations. The food quality was notably subpar, to the extent that we couldn't even finish half of our meal.

We greatly enjoyed the scenic view, situated directly in front of the US Falls. We were able to witness the New Year fireworks from the comfort of our room without stepping outside. However, when it comes to the room's cleanliness, I can't describe it as immaculate, but it was acceptable. Upon returning to the hotel, we noticed that our bedsheet had been laid out on the bed, but unfortunately, the staff had forgotten to properly secure it, causing it to drape down and touch the floor. Additionally, there was a lack of slippers in the room, and when I inquired with the concierge, I was informed that slippers were not provided.

Stayed in January 2024

A little dated. No fresh towels/coffee restock/general room clean each day, just made beds.

Great view, comfortable

Stayed in January 2024

Beds are very comfortable for sure, but you need a can-opener to get under the covers...

Great view of the fireworks! Exceptional front desk staff made our brief stay more enjoyable.

Stayed in January 2024

Everything was good.

Great location. Parking on site. We were greeted by the staff with warm chocolate chip cookies.

Stayed in January 2024

Pool and hot tub/sauna - all great but why are children allowed in hot tubs and sauna that should only be for adults? Not safe for kids and annoying for adults.

Great staff, comfortable rooms, clean

Stayed in January 2024

The staff was friendly. The rooms were clean. The pool was popular. The price was reasonable.

Stayed in January 2024

Parking should be included in room cost

Great location, comfortable room. Enjoyed the welcome cookies!

Stayed in December 2023

The sheets were a little tough. I had to use the laundry facilities,but make sure you have change.

I loved the welcome with the cookie.

Stayed in December 2023

I think the best hotel in Niagara, cozy and comfortable

Stayed in December 2023

The room heating was not working initially. After the maintenance made it working it became too hot. Even when we tried reducing the temperature to 18 it still blew hot air so we had to keep it switched off for the duration of our stay but it was not cold without it

Spa , pool , room and facilities

Stayed in December 2023

The pool was cold and there’s a parking charge.

Very clean, comfortable beds. Walk distance to many spots.

Stayed in December 2023

Pool

Room.

Stayed in December 2023

The local coffee shop offers Starbucks products but doesn't accept Starbucks gift cards

The spa service was excellent. The room was very clean and the staff was fantastic!

Stayed in December 2023

Super location! Beautiful views from the room, walking distance to Niagara, loveley town. Our presidental suite was huge and very nice . Starbucks at hotel lobby.

Stayed in November 2023

I left my room at 10am to go see the Falls. Came back at 4pm after a long time being outside and walking everywhere (I just wanted to eat some food and relax in my room) but when I got to my room at 4pm...the cleaning lady just started to clean my room. I couldn't go in and relax. Why was she cleaning my room at 4pm? I also didn't like that i was given a bar of soap and when I used it for only one day, they took it and threw it away. They gave me a new bar of soap everyday. To me, I just found it VERY wasteful. Soap is self cleaning, and so doesn't need to be thrown away after one use. When I finally checked out of the hotel, I had to wait around for a long time. The hotel closed the bar & coffee shop at around 3pm as they had a staff Xmas party. OK that's fine but OMG, the staff party was soooooo unbelievably loud that the people who were still staying at the hotel were not happy. Its soooooo loud in the lobby area that I couldn't bare staying around that area any longer and had to leave early. There was no previous notification to the customers that a staff party will be taking place and that the bar and coffee shop will be closed early. Not happy! Don't like that there's no where to get fresh water other than ask the coffee bar and then it's tap water which isn't cold. Also dislike that there isn't a kettle in the hotel room and no leaflets to show what's on offer within the hotel eg what spa services there are etc. When you checked into the hotel, all I was told was that there was a spa and swimming pool available in the hotel. It would've been nice if there was a leaflet in the hotel room so you didn't need to keep going downstairs to ask. Would've also liked to have the option of having a starbucks from the coffee shop in the hotel lobby delivered to the room and the price added to the room bill. This is because the coffee that the hotel provides isn't nice at all in my opinion.

I liked the location as its within walking distance to everything. The staff were really lovely and kept offering me cookies. I liked there is a hair salon and a spa treatment where you can get anything from a nice massage to your eyebrows waxed...which was a lovely touch.

Stayed in December 2023

We had a lovely stay! Everyone is so nice. We enjoyed the pool and free cookies! Thank you! We will be back. Starbucks on-site is also great

Stayed in December 2023

Staff exceedingly friendly, superb location, view was great !!

Stayed in December 2023

Alls perfect,maybe add indoor slippers

Cleanliness!!!!!

Stayed in December 2023

No breakfast included

Leanient on late check out

Stayed in December 2023

The view from the room kept us from watching tv.

Stayed in November 2023

Location and facilities

Stayed in October 2023

Left over hair in tub and hard bed.

Cozy ambiance in lobby. Room had everything we needed; however, there was a left over hair in the bath tub that threw us off and the beds were a little hard.

Stayed in November 2023

Prefer if breakfast was included

Stayed in November 2023

Fantastic location with Falls view, which are in walking distance. Lovely restaurant with delicious food at fair prices. It is worth to pay a premium to get a room in the upper floors with Falls view.

Stayed in September 2023

The staff seem miserable.

The pool was amazing!

Stayed in November 2023