Location was great, walking distance to a lot of attractions and restaurants. The breakfast was amazing, the line went quick and plenty of food options. The bed was very comfortable and room was very clean.

Stayed in January 2025

Needs to be updated the decor

Stayed in January 2025

Room wasn't up to my expectations

Staffs

Stayed in January 2025

Room and elevator smelled musty. Breakfast was terrible, eggs were ice cold

View from our room, size of elevator, parking staff were phenomenal.

Stayed in January 2025

The luggage storage guy (I guess named David) was extremely rude.

Stayed in December 2024

Parking was expensive, breakfast could have more options

The view of the falls was spectacular

Stayed in December 2024

Very Long waiting for elevators

Stayed in December 2024

Felt the food, particularly the breakfast, was sub-par and expensive for what we got. Ran out of food early at breakfast.

Staff were great, the hotel was close to everything we wanted.

Stayed in December 2024

The breakfast line was too long, the location change of breakfast from 9th floor to main level.

Close to everything, clean, quick check in, lots of amenities and restaurants on site. The Luigis pizza straight to room with one call to reception. We got upgraded room to view of falls cause they ran out of regular room.

Stayed in January 2025

The rent is too high.

I like the view. I also like the location. The room was specious.

Stayed in December 2024

I might have had tough luck, but the personnell was very very unfriendly. But that also to other visitors. Too bad since that hotel otherwise is hard to beat in that location

Great Location, great view.

Stayed in October 2024

breakfast buffet line was too long and went all the way to the hotel front door.

location and helpful front desk and valet people.

Stayed in January 2025

The $70 parking... outrageous and that the "breakfast" was NOT on par when the Keg was still there. Last year in 2024 I had an amazing breakfast on floor 9. And... you could order eggs the way you wanted. But now breakfast is on lobby lvl and the eggs tasted like... well just yucky! The apple juice is watered down. BUT... the apple juice on the 9th floor outside the new steakhouse was amazing.

Fast checkin and out

Stayed in January 2025

There’s no wi-fi. I tried to sign in but I had to pay. So we used our data.

Very clean and peaceful

Stayed in January 2025

Breakfast wasnt great, view wasn’t as good as they made it seem online

Location was great

Stayed in January 2025

No complaints

the breakfast was great. We enjoyed the courtesy lounge Beautiful view of the falls

Stayed in January 2025

Breakfast

View

Stayed in January 2025

The parking fee of 70 for a self parking was exorbitant.

The rooms were clean and neat.

Stayed in December 2024

The rooml window was not seamless as advertised; instead, it had metal frames dividing the glass in the middle, which detracted from the view. Overall, the service provided did not justify the amount of money paid.

The view and location were fantastic, and the staff were very helpful and kind.

Stayed in January 2025

You do not like to hear our bad experience, so I put my comment in the first box.

I booked the Fallsview room, and breakfast was included, but unfortunately, it was not what I expected from the Embassy Hotel! 1. During check-in, they mentioned my room had a half-view of the falls, which was not mentioned when I booked the room, and this made me change my room. 2. The line for breakfast was too long and inappropriate for the hotel, shocking all the guests. 3. We had to wait approximately 20-30 minutes for an elevator. 4. No one processed check-out or confirmed the parking fee; we were simply asked to leave the key in a box.

Stayed in January 2025

Breakfast was extremely poor

Brilliant views of the falls, and was an ideal location for walking to both the falls and the restaurants

Stayed in January 2025

The lack of security. Was followed to our room the first day by a person appearing to be intoxicated, asking to be let into our room. Had to shut the door in his face. Later wondered if he was even a guest, since there a side unmanned door that doesn’t require a key card because it leads to starbucks which is available to the public. The elevators to the guest rooms should require a key card to access, so those who ar not guests cannot follow those who are. 2nd day had another person following us who was either mentally ill or under the influence, saying he had a friend who was a lady killer, & had killed 4 women! We let ahead of us & he went hotel to the front desk & heading to elevators as we shut the elevator door. Felt unsafe outside of hotel.

The breakfast was ok if you don’t have any dietary restrictions. I am vegan so selections were limited. Their system to get people in & out during breakfast was amazing. Proximity to falls was excellent, as was the view from our room.

Stayed in January 2025

Wanted to have a falls view breakfast but the section was closed ,

The room view and the acess

Stayed in January 2025

Very crowded, breakfast was ok, indoor parking constly

Nice spacious rooms with functional layout

Stayed in January 2025

Not sure it was worth the money. The view could have been better, a complete view of the falls instead of trying to ask me if I wanted to spend $70 more. When I booked it said falls view.

It was a nice room when we walked in there was a lady charging something like a walkie talkie or something claiming to have been checking the room to make sure it was clean but I personally think she was just hiding out. Was weird to walk in there and see this.

Stayed in January 2025