Just breakfast is garbage

Property clean and nice

Stayed in January 2025

The cable tv could have been better and housekeeping could have been done more regularly. Not that it isn’t done plus if you require any specifics , the staff are always willing to assist . Also the breakfast 🥞 menu could have been a bit more varied but there are many choices of food 🍱 to choose from .

Super close proximity to the Niagara Falls, and other attractions,full buffet breakfast and happy hour with free drinks and snacks every afternoon. Staff were friendly and accommodative. also there is onsite laundry and a pool which my daughter enjoyed !

Stayed in January 2025

Small breakfast area, small lobby, parking fee

Close to Niagara falls

Stayed in October 2024

The waiting time for elevator, there was not any kind of cheese for breakfast , no changing room in the pool. At the end, I wanted to extend one more night but there was not any special offer for the current gusts

The location , the falls view from room

Stayed in December 2024

The staff that try to get more money for any upgrade of the room (tried to explain to me before I saw the room that the view for the room isn't so good and I can pay to get a more beautiful view).

The view, very close to the rail to the niagra falls. Nice swimming pool and 2 hot tubs.

Stayed in December 2024

Elevators were too busy.

Breakfast was awesome! Service was perfect!

Stayed in December 2024

- Parking is atrocious in the area

- Comfy beds

Stayed in December 2024

The Christmas season was quite busy, so there was some noise penetration from neighbouring ( next to/above) rooms at later night hours, but not unbearable.

The room was quite spacious and all required amenities were provided, and in good working order. The view was as described, and even at the lower floor allowed for full appreciation of the Horseshoe Falls and the beauty of the sunrise and sunset colours was easily enjoyed. The general breakfast buffet was standard each day, but the array of items being offered ( hot and cold, juices, cereals, fruit, bakery goods) allowed for mix and match variety each day. The staff managed well the flow of persons during the 3 hours allotted to ensure all guests were satisfied.

Stayed in December 2024

The waits at the lifts were unbearable. The breakfast at the hotel was very poor. 2 and 3 star hotels have a much more array of dishes.

I should say that the hotel runs and exits only because of the hard working staff and the VIEW that they have ..

Stayed in December 2024

Elevator takes too much time during morning and evening, not all elevators working

Good View from Room

Stayed in December 2024

The area and location

Fantastic

Stayed in December 2024

Parking cost is high To access falls also we have to pay

Stayed in December 2024

Given how much we paid for our room, I was not expecting sandpaper for sheets. Even my husband, who is not a sheet prima donna, complained the first night about how rough they were and put on a long-sleeve shirt for the rest of our stay to sleep. Towels fell into this category also of being rough, but I could deal with that better. And I have no idea how to fix it, but the lines for the elevator were ridiculous. I guess it was a good way to get me to use the stairs, but being on the 30th floor, this was not fun and definitely not an option for most travelers. At one point we had waited more than 15 minutes for an elevator and then gave up and used the stairs. We still beat the other guests who were waiting for the elevator. Breakfast was also a nightmare for lines. If we didn't get up early, it was a disaster, and "made to order" is not an accurate description. I didn't "order" anything, it was the same options every morning (we were there for 4). Calling it a hot buffet is far more accurate.

We splurged and upgraded to the Premium King Suite and had stunning views of the falls, the nightly light show and the fireworks. The massage chair in the room was an unexpected plus! I appreciated the free shuttle to and from the parking lot. Never had a problem getting a lift. And the staff were very friendly and helpful. With so many guests, I really appreciated they could keep smiling. The nightly happy hour was an added bonus, though, like everything else, would get really crowded, so it was hard to feel comfortable being leisurely.

Stayed in December 2024

The hotel was very crowded. The person who checked in us had over authorization payment by mistake which i got to know when i called them. Though they release the payment afterwards.

Location of the hotel was good. Hotel was really clean and well maintained. Breakfast was good.

Stayed in December 2024

The breakfast was awful. No gluten free options at all and some of the staff were utterly unhelpful.

The view was incredible in the fall view room, beds comfortable and all clean. Location ideal.

Stayed in December 2024

Breakfast wasnt the best, long wait for elevators

Clean room. Spacious suite. Excellent view. Close proximity to attractions

Stayed in December 2024

not enough elevators, for so many people staying in the hotel sometimes we ended up waiting more than 10 minutes for elevator and it was then full

Everything was great

Stayed in December 2024

The elevator took way too long. I like how the staff took charge of the operation but at one time, we made the decision to hike 26 floors... ok for cardio, but no ok for convenience

The staff and the cleanliness of the hotel. I've stayed here because of the convenient location, and I'll continue to stay here again.

Stayed in December 2024

Nothing

It was clean and nice

Stayed in December 2024

Worst Lift we had to wait for 45 minuts to come down from 25th floor. We were almost 15 people waiting for the lift for 45 or more minuts. And this is everyday story. Everyone was complaining. Breakfast experience was the worst. Whould never go back. I only book because of the name of hilton.

Room was good. Nice and clean hotel. Staff was good. Checking was very good. Duty Manager josephalyn was very good.

Stayed in December 2024

There was a huge line for the elevator and breakfast. Also, breakfast was mostly cold.

Location is amazing. Our room overlooked the falls. We could see the fireworks at night. There are restaurants nearby and falls are at walking distance. The hotel room was very comfortable and nice, bigger than most hotels.

Stayed in October 2024

Elevator was terrible, average 30 minutes wait during rush hour

Room and view were great

Stayed in December 2024

It was good

View

Stayed in November 2024

Line up for breakfast. Elevator waiting time. Hotel Parking at the Entrance too crowded.

Check-in, Yasmeen was so nice that upgraded room free of charge, a special thanks goes to her. Room & View. Breakfast Location

Stayed in December 2024

I requested crib for my one year old baby but the hotel didn't provide it for us

The location and facilities was good

Stayed in December 2024