I will stay again

Stayed in March 2025

nil

The breakfast staff was outstanding.

Stayed in March 2025

Spacious and clean. Great customer service.

Stayed in March 2025

booking .com indicate that breakfast is included but the first thing the staff will tell you will be that is not included but you can have a discount coupon 60 minutes lineup waiting for breakfast :(

Clean and good price quality ratio.

Stayed in March 2025

We didn't like that it had a clear glass shower with a terrible shower head. The floor was a super slippery tile wven when dry. We didn't like all the noise from the costco next door. Perfect for a business trip and just ok for a family trip in my opinion.

We liked how nice and new it is. The staff were great. We got to check in an hour early. We liked that it was close to langford.

Stayed in March 2025

Some chairs by the pool would be nice Our grandchildren came to visit and swim in the pool, but there was no place to sit and watch for some the family who did not want to swim

The breakfast was a little expensive. We ate elsewhere

Stayed in March 2025

The shower stall in the room was not acceptable in a 4 star hotel you can’t even turn around it is so small a shower like this is used in a cottage

Stayed in February 2025

The TV console coming out so far in to the walking area. The sharp corner posed a hazard. And why no microwave?

Stayed in February 2025

Nothing

Location. Comfortable

Stayed in February 2025

Bed was uncomfortable, too hard. Visual in the bathroom (broken tiles) detracted from the overall experience.

Location is convenient for needs. Breakfast was excellent.

Stayed in January 2025

The one thing that I didn't like was the pet cost. Even though I knew this ahead of time, it was $35/pet/night, which I think is too high. I've never paid more that $25/pet, and because the dogs are well groomed, well behaved and very quiet I've even been charged for only 1 pet instead of 2 previously. It cost us 43% of the total cost of our room just to have 2 pets with us, that slept on the floor!

The breakfast was very good. It was a restaurant, and not the hotel buffet type that you normally get.

Stayed in January 2025

Not the hotel’s fault but there were a couple of teams of youth hockey teams who apparently never learned that it’s common courtesy to be quiet late at night and early in the morning

Comfortable, clean, excellent location

Stayed in January 2025

The bedding cover is old, yellow with many rotten marks in it. The staff didn't give basic orientation information about the hotel when checking in. e g. Where is the location of restaurant, swimming pool....

Breakfast is high quality, impressive!

Stayed in January 2025

No instructions for air con! Took forever to figure out it actually opened to access controls. In the meantime, it was ridiculously HOT! Sending security around to tell people to go back to their rooms on new year's eve was ridiculous! The entire floor was for party goers, and right after midnight, we (all registered guests in different rooms) were told we couldn't sit and talk in one room - even if we were quiet. I didn't pay $200 to be treated like an errant child and be told I couldn't visit. Again, the entire floor was for party goers, and we were not the only ones doing this. We were talking, oh no. Won't stay here again even though the room was great

Comfortable beds, clean room, good amenities, looks reno'd. Lobby is inviting with snacks available.

Stayed in January 2025

We were surprised that the two queen corner suite was actually just a larger room with two queen beds. No separation or separate bedroom. The additional $35/ day for our dog was not disclosed when booking either. All in all a nice place to stay.

Stayed in December 2024

Beds were hard

Staff, breakfast and quietness

Stayed in December 2024

We didn’t have a very good experience with any of the front desk ladies. They were dry, not very relatable, not friendly nor welcoming. For a position in the front desk it is appreciated when staff are helpful and welcoming and helpful when issues arise. It is a shame that the two main faces of the hotel make the stay less enjoyable.

We love the cleanliness and the facility. The housekeeping team were awesome, helpful and very kind.

Stayed in December 2024

Breakfast was fine but portions too big. Maybe reduce the price and portions. Swimming pool and hot tub were great. Could not get the sauna or steam room to work despite pushing the buttons. Downstairs bar and restaurant was very nice and I had good service. The hotel location off Hwy 1 into Victoria was easy to get to. It was nice that there was a good hotel near to where I had a dental appointment. Thanks for a great stay.

Stayed in October 2024

The pub is not very well advertised and the staff never mentioned it was even an option at the hotel. The staff were kind but not very forth coming with any information such as amenities etc.

the location was perfect for my needs

Stayed in October 2024

I missed a make-up mirror in the bathroom.

The coffee provided in the room was very good.

Stayed in September 2024

Clean nice room. Beds were to hard for me and pillows to flat.

Stayed in September 2024

Not value for money and offers nothing special

Hotel is overpriced considering the location next to Cosco and breakfast not included.

Stayed in September 2024

Everything is so expensive these days

Great breakfast included, clean, friendly staff.

Stayed in September 2024

Price.

Okay. Expensive.

Stayed in August 2024