Reviews of Four Points by Sheraton Victoria Gateway This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
829 McCallum Road, V9B 6W6 Victoria, Canada
#30 of 43 hotels in Victoria
Guests' ChoiceReview Score
Based on 417 hotel reviews
7.9Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
8.2
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Facilities
8.2
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Staff
8.4
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Value for money
7.8
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Free Wifi
7.8
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Reviewed: October 5, 2022
Er
Canada34 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Guest room, 2 Queen
- • Stayed 1 night
At the top of a hill
Credit Card Bicycle touring and they had lots of room for my bike in my room
Stayed in October 2022
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Reviewed: September 26, 2022
Teri
Canada4 Reviews9.2Wonderful- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
No breakfast buffet
Cleanliness
Stayed in August 2022
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Reviewed: September 21, 2022
Mia
Canada1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 5 nights
- • Submitted from a mobile device
2/5 nights we were unable to park in the parking lot, it was full. Also, not knowing the area i thought it was in Victoria as its advertised as Four Points Victoria. But its a solid 25-30mins out of town.
Stayed in September 2022
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Reviewed: September 20, 2022
Parin
Canada4 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 4 nights
Some of the staff at front desk were not accomodating. Each person that walks into the hotel comes with various needs and requires different levels of service. Be a little more kind and helpful. We are humans not robots.
the hotel and rooms were great.
Stayed in August 2022
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Reviewed: September 10, 2022
Lorraine
Canada4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 3 nights
- • Submitted from a mobile device
quiet
Stayed in September 2022
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Reviewed: September 10, 2022
Donna
Canada3 Reviews9.0“We were very happy with our choice to stay at Four Points by Sheraton.”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 7 nights
Hotel was very clean and welcoming. Will only note that some of the decor could use some updating. For example: some buckling of hall carpets ---- probably from excessive cleaning. In these Covid/post covid times we appreciate that some of the norms of the past could be lacking for now (ie. daily housekeeping of rooms), but we will note that when we made a request for extra room supplies (coffee, towels) we were immediately accommodated, with a smile.
We were particularly impressed and pleased with the various staff members --right from initial check in, to housekeeping, and the restaurant, all were friendly and helpful. We were thrilled to be able to have our grandchildren spend a night with us (thanks to the addition of a cot) and spend some fun time in the pool (small but fine and dandy for our purpose). The restaurant had some excellent meals -- we found the prices in line with what we would usually pay for a dinner out. Location was convenient for us; not too far from our family in Belmont Park (military housing)-- only about a 15 minute drive. Several restaurants, (Tim's, McD's /A&W--- pizza places), groceries, Costco, gas stations etc. are nearby.(less than 5 minutes drive). Not too far from Royal Roads University, and Esquimalt Lagoon. (15/20 minute drive) Quick access to the highway when it was time to head back to Victoria airport. We will stay at this property again in the future.
Stayed in September 2022
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Reviewed: September 7, 2022
Kathy
Canada1 review9.0“excellent hotel, service and accommodations were perfect.”- • Business trip
- • Couple
- • Suite, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
not a lot for dog friendly grass
it’s a beautiful location
Stayed in September 2022
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Reviewed: September 4, 2022
Gloria
Canada15 Reviews4 helpful votes9.0“nice and pleasant”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
location is quite far I believe but with a convenient of costco outside
very nice maintenance and running hotel
Stayed in August 2022
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Reviewed: September 2, 2022
Kent
Canada3 Reviews7.0“It was ok but not great.”- • Leisure trip
- • Couple
- • Guest room, 2 Queen
- • Stayed 1 night
We had to have the window open and there is a fair bit of noise from Cost-co all night. The bathroom was quite cold, so I hope there is a heater for winter.
We didn't eat at the hotel. The bed and pillows were very comfortable. The location is near things like restaurants.
Stayed in August 2022
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Reviewed: August 27, 2022
Scott
Canada1 review8.0“Adequate”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 2 nights
Desk clerk on check in was polite but not very helpful on getting a second chair into the room. Night clerk was very helpful and got us a second chair.
Location was close to Victoria General which was the purpose of the trip.
Stayed in August 2022
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Reviewed: August 26, 2022
Terri
United States27 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 2 nights
Bed was very comfortable and I liked the choice of pillows.
Location was great for freeway access and gas at Costco. I didn't have breakfast at the facility.
Stayed in August 2022
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Reviewed: August 23, 2022
B
Canada4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Guest room, 2 Queen
- • Stayed 1 night
Toilet seat loose and dangerous for a fall
Stayed in August 2022
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Reviewed: August 17, 2022
Sherri
Canada7 Reviews9.0“comfortable”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
no free breakfast included
rooms are big and pool/gym is nice
Stayed in August 2022
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Reviewed: August 17, 2022
Lovidad
Canada4 Reviews8.0“It was cozy and good place”- • Leisure trip
- • Group
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
There’s no free breakfast
The bed is comfortable and closed to Costco and shopping centre.
Stayed in August 2022
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Reviewed: August 16, 2022
Thomas
Canada10 Reviews7.0“Good stay, helpful staff. Major concern no secure access in room WiFi”- • Business trip
- • Solo traveler
- • Guest room, 2 Queen
- • Stayed 2 nights
Wi-Fi very poor
Good breakfast.
Stayed in July 2022
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Reviewed: August 16, 2022
Green
Canada4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
The location was a bit far from Victoria, so took longer Right beside the Costco, which is good if you need to fill up the car and pick up supplies.
Stayed in August 2022
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Reviewed: August 11, 2022
Ravikirantirupathi
Canada2 Reviews1 helpful vote9.0“Great. Will choose the chain again for my trips”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast inclusive deals could be better. Perks drinks should consider the guest head count. Daily House keeping would help. Had only once after check-in. In room Beverage options could be better.
Wifi was great. Free internet access via guest laptops. Lounges, Sauna, Pool, Pantry. Selection for bath was aromatic.
Stayed in August 2022
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Reviewed: August 11, 2022
Ching
Canada10 Reviews1 helpful vote7.0“It served our needs but not up to Marriot standards we expected.”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 4 nights
The washroom is very old and the shower stall is very small and barely fits one person. The mattress is saggy. Construction is going on right outside the balcony and can hear noise cross / above our rooms. In general, the facility needs an update.
Convenient location for our travel itinerary. Free parking.
Stayed in August 2022
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Reviewed: August 10, 2022
Gemma
Canada1 review9.0“We stayed for few hours but it's great stay”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
The rate is a little pricey
Great customer service. Very nice room
Stayed in August 2022
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Reviewed: July 28, 2022
Kathy
Canada41 Reviews1 helpful vote9.0“Overall, a good place to stay in a very expensive city.”- • Leisure trip
- • Couple
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
The price! The room rate is on par with other hotels in the area, however, a continental breakfast would have given value to the dollars spent.
The location was good and our room was clean with a super large bathroom and excellent water pressure.
Stayed in July 2022
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Reviewed: July 20, 2022
Gerard
Canada71 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
very nice, newer and clean.
Stayed in July 2022
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Reviewed: July 13, 2022
Sukhdip
Canada1 review8.0“stay was pleasant, staff was nice”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 3 nights
- • Submitted from a mobile device
room was spacious
Stayed in July 2022
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Reviewed: July 8, 2022
Thomas
Canada10 Reviews7.0Good- • Business trip
- • Couple
- • Guest room, 2 Queen
- • Stayed 3 nights
Well located for my business in town. Restaurant meals a little expensive however services generally good.
Stayed in June 2022
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Reviewed: July 4, 2022
Diana
Colombia1 review7.0Good- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen
- • Stayed 1 night
- • Submitted from a mobile device
The restaurant was not family friendly. There were no high chairs for kids and the food was extremely hot when it arrived.
The pool
Stayed in July 2022
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Reviewed: June 11, 2022
Michelle
Canada6 Reviews8.0“enjoyable”- • Leisure trip
- • Travelers with friends
- • Guest room, 2 Queen
- • Stayed 3 nights
- • Submitted from a mobile device
Pricey for the type of hotel.
Super friendly staff. Clean. comfortable bedding and pillows.
Stayed in June 2022
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