The room was rather basic and old fashioned.

The location was great, and the hotel was visually very good looking.

Stayed in August 2024

The double beds were uncomfortable!

Stayed in August 2024

Rooms were a bit dark and dated

Very good location, not too close to the busyness from Banff centre but close enough to walk

Stayed in August 2024

The toilet wasn’t working properly, blocked so had to ask reception to get it fixed which they did but following day blocked again so had to ask to fix again! Please note we did not put anything we shouldn’t have down toilet to cause the blockages.

Very nice hotel, with friendly helpful staff. Particularly enjoyed the hot springs. Booked a room with great view. The room on two floors was spacious and comfortable. Used restaurant in evening twice, nice meals with good service and friendly staff.

Stayed in August 2024

Very small room for a group of 4. Crazy to think this is a 600$/night room in 2024.

Stayed in August 2024

Dated finishes and furniture

Separate bedrooms nice

Stayed in August 2024

Hotel was in need of renovation. Fix the broken floor tiles, the dirty and torn wall paper.

Stayed in July 2024

No mini fridge in room

Stayed in August 2024

The two story layout of our suite.

Loved the warm pool and the fact that there is a restaurant located in the hotel.

Stayed in July 2024

No Air conditioning

Convenient and comfortable , loved the hot water cave

Stayed in July 2024

Blood stain on bed sheets. Facilities, especially the elevator, are a bit aged

Good location. Nice room

Stayed in July 2024

No air-conditioning or windows that opened. It was hot and room was stuffy. The fan did help

Staff were friendly and accommodating. Restaurant on-site. Walking distance to downtown.

Stayed in July 2024

The room was very small—could barely fit a family of four and their luggage. Also, be aware there is no AC or fridge. The hotel is starting to show its age and could use some updates, especially in the restaurant. Chilis was dingy, tables sticky and carpet held together with duct tape.

Loved the hot pool! Nice feature for the end of a long day hiking and very cool design. The front desk staff were helpful and friendly. The location is excellent as you can walk downtown or catch the roam bus (free passes provided by hotel) at the bus stop outside the front door. Underground parking was convenient.

Stayed in August 2024

Room didn't have A/C (but has a fan & window to open), so it works.

Location, facilities

Stayed in August 2024

Gym was small, hot and had no treadmill (handy when air quality is poor). Beds a bit firm. Some common areas looking worn.

We had a huge 2bedroom/ 2bath suite with living room, kitchen and balcony that was more like an apartment and could comfortably sleep 8 so great for a family or group of friends. There was a casual bar/restaurant in lobby (Chili’s) serving B-L-D including to-go breakfast sandwiches. Unique indoor/outdoor grotto themed huge hot tub that kids loved. Laundry facility on site. Parking garage right below. A little further from downtown than some properties but still an easy walk to most things. Staff friendly and helpful. Daily housekeeping. Room was quiet and dark. Balcony had a view of neighborhood and mountains in distance (even saw some mule deer one night).

Stayed in July 2024

as above

it was very good; no a/c in my room, and elevator broke a lot

Stayed in July 2024

Expensive for the quality of the hotel.

Stayed in July 2024

our room was very small we got 1 queen bed but there was no fridge or microwave the bathroom door barely shut past the toilet it was small room! one light by the bed didn’t work and the fan in the bathroom didn’t work. spent over 600 for a room is hoping everything works! otherwise pool was very cool to see and very warm loved that!

clean friendly staff

Stayed in July 2024

We got the junior suite, the bottom part (where the bed is) did not have air conditioning, and the restroom did not have ventilation. The restroom door did not have a lock.

The best feature of the hotel was the hot tub...spacious and enough for about 3 different groups of people. Sauna was nice. It's good for after a long hike or exploring Banff. The location was a 5-minute walk from downtown.

Stayed in July 2024

Good location, a few minutes walk from the activity at downtown The hot pools on site were super nice Comfortable rooms, basic but good value in the expensive Banff territory Free local transport passes for guests were great and made travel very convenient

Stayed in June 2024

No fridge in room or bottled water. Restaurant was basically just burgers and fried food. Very expensive.

Reception staff. The Australian guy also was super helpful and friendly. Big room with chair, sofa and coffee table. And big draw card was hot cave pool and SAUNA.

Stayed in June 2024

It was hot while there due to no AC, but this isn’t the normal I think just unusually high temps while there.

The hot tub was amazing and ROAM bus available around town! Great location!

Stayed in July 2024

The ice machine was 3 floors down and they only had one. The air conditioning was extremely noisy.

View from bedroom was excellent.

Stayed in July 2024

no breakfast included, the fee is expensive, i know its the location, but the breakfast option could have been included

location was nice

Stayed in July 2024

The hotel is showing its age.

The cave pool was amazing! The location was great and the restaurant was so good.

Stayed in July 2024