Staff was very accommodating, yet when we checked in, the cost on the website we went to before checking in was less than we were charged. Not sure why. But thank you!

Stayed in July 2023

Swimming pool on second night was very cold so had to get straight out. Could have more options at breakfast, especially for kids, cold options like yoghurts or cereals would be great.

Nice hotel, very clean. Swimming pool on the first night was nice temperature. Overall, we would definately stay again.

Stayed in July 2023

The hotel sits pretty close to the train tracks, so if you have a room at the back of the building you will hear the train in the night. Our AC unit wasn't functioning 100%, it quit after only a couple of hours of running. We let the front desk know and they were more than happy to move us if it continued to be an issue. It quit again in the middle of the night, but powering it off/on reset it again. The hotel must use water-miser shower heads because the water flow is really weak. Lots coming out of the faucet, just not the shower head.

The hotel is older but kept in nice condition. It's in a great location on the main street, walkable to several food choices, and a laundromat. Breakfast was a nice buffet with eggs, potatoes, bacon, and french toast (typical of most hotels these days), BUT, the coffee/juice was served to your table and the plates/cups/cutlery were restaurant quality (not paper) which was a nice surprise. Beds were super comfy!

Stayed in July 2023

I'm a returning guest here for many years. Love the location. Never had issues with parking. Rooms are clean and comfy. Inside pool with a hot-tub is a bonus. Included breakfast is always fresh and delicious.

Stayed in July 2023

hot tub wasn’t working

breakfast and beds

Stayed in June 2023

bathroom needed more cleaning. Pool is showing its age

friendly staff, pool , hot breakfasts ( delicious food) and comfortable beds

Stayed in May 2023

Bathroom

Hotel is getting run down. Bathrooms are old. Written note that bathroom steam can set off fire alarm. Beds were good. Staff were nice.

Stayed in March 2023

Breakfast was very disappointing. We got a box breakfast, muffin, orange juice, yogurt, apple. There apparently was a buffet at 10am but we were unable to get there at that time. Sunday, we were able to get to the buffet but it was not offered on Sunday. Disappointing.

Good location, staff helpfull.

Stayed in February 2023

n/a

good just on the main highway

Stayed in October 2022

Very minor complaints. The bathroom light had a loud fan that could not operate independently. The bathtub would have been improved with a grab bar and shelf for soap and shampoo.

Location is on the main highway and is walking distance to the main part of the town. The bed was comfortable and the room had a nice sofa. Parking was easy and plentiful. 9 minute walk to Allegra Mediterranean restaurant, my favorite spot in Cranbrook

Stayed in October 2022

everything ok

breakfast was goodever

Stayed in September 2022

The room had a very strong smell, I can't even tell what it smelled of. The air conditioning unit is too small for the room, its loud and useless. It was so hot in the room, I didn't sleep much. Also, we booked the hotel through Booking.com and the one thing we looked for it was pet friendly. This hotel came up and we booked the room, however at the hotel we are told over and over that we didn't book a pet friendly room. The lady at the reception was not very friendly but she accepted us with our puppy.

Location of the hotel is very good, they include breakfast, and we enjoyed the coffee. Didn't get the chance to use the swimming pool.

Stayed in September 2022

Though everything still works, the hotel is very tired. The carpets look as if they could do with a really good shampoo. An elevator would be welcome. Because of staff shortage the breakfast came in a box which had to be collected from reception. It was dire.

The pool and jacuzzi were welcome.

Stayed in September 2022

Complimentary breakfast selection was lacking

Very comfortable bed, loved the pool and jacuzzi, thankful for very little steps to navigate

Stayed in September 2022

We chose this hotel as it offered a free hot breakfast. When we checked in we were told breakfast went till 11 am the next morning and to grab our breakfast voucher at the front desk in the morning. When we got to the front desk at 10:24am to get our vouchers we were told breakfast had already ended and we could not get a voucher. Very disappointing given that was one of the main reasons we chose it. We were told when we went to check out we could go get breakfast but would not receive the voucher as promised when we booked. The front desk told us we would need to take it up with booking.com and offered no recourse. We were also missing conditioner in our bathroom and I had reserved a premium room and I dont think that was what I got.

the beds were very comfortable

Stayed in September 2022

check in was slow as Bookings dot com was not connected to the hotels system.

breakfast was very good. Waitress was good.

Stayed in September 2022

Parking lot was full, because of a weekend event the lobby area was always very crowded

Easy to find, short walk to several restaurants

Stayed in July 2022

The resteraunt food was disgusting. The one Meal came on mouldy bread. You could see and smell the mould on it. The chicken parmigiana was not hot yet over cooked. Mush on a plate.

Standard breakfast but late starting in the eating area. The box breakfast was unusual and not what I expected at all.

Stayed in July 2022

need charging devices station

Stayed in July 2022

It’s an old building but well maintained, was going to mention before we left that the bathroom ceiling in room 220 needed an update, looks as though moisture was affecting the drywall.

We found the breakfast was good

Stayed in July 2022

Was a bit pricey, but was in the same ballpark as everything else in the areas

A decent, very quite motel. Felt very clean and the breakfast was great. It was an actual hot breakfast that was properly prepared.

Stayed in July 2022

Front desk check in very welcoming. Good value.

Stayed in July 2022

stairs no adults only time in pool country music in the lounge covered in Elvis photos… lol

easy parking pool on-site restaurant excellent air conditioning in room very pleasant staff

Stayed in July 2022

We expected more from the breakfast. It was just ok-ish. We booked this hotel because breakfast was included. The hot options were ok, you get to fill up on hash browns, watery scrambled eggs from a carton, sausages, and pancakes. That was it. There was no other option. No cereal, no yoghurt, no fruits, not even a toast bread or jam. No juice dispensers, you had to ask the server for juice.

The 'premium' room we had was very spacious with a small couch and an extra table where we could eat dinner comfortably. Comfortable bed.

Stayed in July 2022

No elevator. We watched an elderly lady with a walker struggling. she was unaware there was no elevator. She was not offered help by staff either. Doors were locked when we tried to pack up our car at 4:00am and was unable to exit building. Feel this is unsafe for emergency situations. I needed to find a staff member and wake him up to get doors open.

We were happy that we were able to book a dog friendly room.

Stayed in July 2022