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  5. Reviews of Heritage Inn Hotel & Convention Centre - High River

Reviews of Heritage Inn Hotel & Convention Centre - High River This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1104 11 Street West, T1V 1M4 High River, Canada

#2 of 2 hotels in High River

Guests' Choice

Review Score

Based on 192 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.1

  • Facilities

    7.0

  • Staff

    8.4

  • Value for money

    7.1

  • Free Wifi

    9.1

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Showing 1 - 25

  • Reviewed: March 24, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I don’t know why you no longer have an ice machine

    Breakfast was good but I missed your smorgasbord you had last year I thought it was better in the past.

    Stayed in March 2025

  • Reviewed: February 24, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No ice machine, no hair dryer in room, very dusty items in room

    Good location

    Stayed in February 2025

  • Reviewed: February 3, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    The hotel is dark and getting run down. In need of a major renovation. The pool area was sketchy.

    The breakfast was quite good and a good quality.

    Stayed in February 2025

  • Reviewed: January 10, 2025

    8.0
    Beautiful & affordable . Highly recommended. Very friendly and helping staff.
    • Leisure trip
    • Solo traveler
    • Premier King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I liked everything

    Convenient & easy to get to. Brkfst included

    Stayed in January 2025

  • Reviewed: November 15, 2024

    8.0
    Very Good
    • With a pet
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Room a/c did not work well.

    Stayed in November 2024

  • Reviewed: October 22, 2024

    7.0
    good location close to highway. Restaurant was good
    • Leisure trip
    • Solo traveler
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights

    Hot tub was out of order

    Staff was helpful and friendly. Room was clean. Restaurant served good meals

    Stayed in October 2024

  • Reviewed: October 16, 2024

    6.0
    Good price for what it was
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It’s dated and could be refreshed.

    Excellent breakfast

    Stayed in September 2024

  • Reviewed: October 4, 2024

    8.0
    Too cold to camp.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I would have liked a pet refund as my little pup does not shed nor did she create a mess in the room and we picked up after her outside. Wished the hot tub had been working.

    No problem with late check out. Loved the pillow selection and comfy mattress.

    Stayed in October 2024

  • Reviewed: September 23, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights

    When reservation made asked for ground floor was told it would be no problem. We were put on the 2nd floor.

    Stayed in September 2024

  • Reviewed: September 22, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    1.hot tub 2. Room was way to warm 25"c couldn't control air conditioner 3. The electric socket in the bathroom didn't work 4. Very dark room higher watage bulbs needed 5. I thought the room would be total 133.00 and to my surprise it was 150

    Pool was good, hot breakfast was good,flexabily for room being available.

    Stayed in September 2024

  • Reviewed: September 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom had no fan in it

    Breakfast was good. Friendly staff

    Stayed in September 2024

  • Reviewed: September 9, 2024

    6.0
    Didn’t sleep well because of thick pillow and loud AC.
    • Leisure trip
    • Couple
    • Premier King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy AC and uncomfortable pillows.

    Breakfast was included.

    Stayed in September 2024

  • Reviewed: September 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    All was good, in a great location for me...

    Breakfast was excellent, I was very surprised that I could order off the menu. Not anything on the menu but a had bacon and eggs that were real 👍

    Stayed in August 2024

  • Reviewed: August 14, 2024

    6.0
    it was ok
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    very old and short toilets-many of the public toilets were out of order. old tubs.

    the included breakfast was really good. location was convenient.

    Stayed in August 2024

  • Reviewed: July 1, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    It was sufficient. It was clean however The air conditioner was noisy. The hot tub was not working and the pool very small.

    The location was good

    Stayed in June 2024

  • Reviewed: May 28, 2024

    8.0
    Interrupted and short lived.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I was constantly disturbed by the family in room 125 adjacent to my room. They constantly slammed the room door day and night, multiple times within minutes of each other 😡😡😡Dylan explained it away as a door being hard to open or close and it was a family of the local contractors in town. There were three girls from age 10 and up with the parents. I told him that the door opened and closed just fine. These guests chose to be rude and disruptive. I certainly didn’t enjoy my stay for two nights anticipating to be disturbed day or night! I will pay the extra money and stay at the Ramada Inn or Super 8 hotel in town on my next trip. I travel up to Alberta several times a year from Bozeman.

    The location is center to my travels around high River

    Stayed in May 2024

  • Reviewed: May 2, 2024

    6.0
    So-so!
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No sink plug, only 1 face cloth, only 1 pkg coffee.

    All items listed below were delivered within moment's of asking for them. Frontdesk staff friendly & efficient. Housekeeping staff very helpful.

    Stayed in May 2024

  • Reviewed: September 14, 2023

    7.0
    High River our last minute booking.
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The little fridge did not have a freezer on top, all my frozen food thawed out. The exhaust fan in bathroom was so loud, high pitched squeak, needs replacing.I let front desk know and it being Friday evening, maintenence didn't get to it on the weekend. Hot tub was out of service and drained. The room was dark, 2 lights in full room, no windows to outside. Price of room was more than we usually pay , do to we got booked later and very few accomadations available to book at.

    Free hot breakfast. Beds where very comfortable . Nice and quiet in room. Good location,

    Stayed in September 2023

  • Reviewed: September 11, 2023

    6.0
    Clean & comfortable enough
    • Leisure trip
    • Solo traveler
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s not a motel where you drive up to your door, more like a 2 storey hotel. Although clean, it’s pretty old. Room lights are extremely dim, there’s no handicap button pin the main doors or auto open for when you’re bringing in luggage. I had to call for a quick repair on the toilet as the handle didn’t work.

    The location was great, and a restaurant attached.

    Stayed in September 2023

  • Reviewed: September 10, 2023

    7.0
    Perfect hide away if everything worked
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    My room smelled like smoke Other room had no TV Hot tub in pool area was out of commission

    Awesome staff members Awesome meals

    Stayed in September 2023

  • Reviewed: August 15, 2023

    8.0
    It was okay.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The hot tub was out of order.

    Near to places we needed to visit.

    Stayed in August 2023

  • Reviewed: July 27, 2023

    6.0
    Manager was beyond friendly
    • Couple
    • Premier King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Old dirt carpet , broken hot tub , not very clean at all

    Manager and staff were super friendly

    Stayed in July 2023

  • Reviewed: July 20, 2023

    7.0
    A comfortable 2-star hotel with excellent breakfast.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 5 nights

    The hotel is quite dated, and the rooms could use some upgrading, and better towels. The carpet should have been vacuumed before and during our stay. Not as clean as it could be.

    The breakfast at this hotel was excellent, cooked to order in the restaurant. Delicious eggs, pancakes, etc. The beds were very comfortable.

    Stayed in July 2023

  • Reviewed: June 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was next to the pool and smelt like chlorine. It was dark and I didn't open the curtains because the window looked over the pool. I could hear the people in the pool until it closed

    Stayed in June 2023

Showing 1 - 25

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