The room had a terrible humming sound that went on 24 hours a day. Hard to sleep with the loud sound. Our cold water was shut off. Luckily my husband knew how to turn it on. Was told I was getting a view of the falls only to discover we were staring at a wall out the window. Absolutely no view of anything.

Stayed in March 2025

Good. When relaxing by the coffee machine I could clearly hear conversations from the room beside me…you need better soundproofing.

Stayed in March 2025

Great view of the falls

Stayed in March 2025

Wish the vending machines took actual money . We don't have tap for security reasons .

Stayed in March 2025

The wifi barely worked in the room I was staying in and was super slow. No full length mirror

Stayed in March 2025

It was frustrating that although we chose a digital check in, I still had to line up in the insanely long line to check in as it said I needed ID verification. We also paid for a kind suite with US Fallsview and the view was from one tiny corner of our room. Completely misleading and disappointing really. You pay extra money to view the falls and then it’s like a tiny corner view. Disappointing. It’s also ridiculous that they increase the parking rate on weekends to $80 vs $35. That’s just completely gauging your guests because it’s the weekend. Brutal really. I don’t think I’ll ever return. I prefer the Marriott for value for my money.

Easy location to get to. Attached to lots of attractions and things to do around the area. Walking distance to most things. Parking was simple but costly.

Stayed in March 2025

My card has been debited 4 times. Spoke to reception about my account, they said it hasn’t been debited yet over 400 dollars taken out and I don’t believe it will automatically go back in so I will have to email about this again. Hidden costs with parking- it states parking is free in booking, turn up to a 50 dollar fee!

Easy to check in. Room was comfortable and clean.

Stayed in March 2025

Hot tub not hot enough. Bathroom could be cleaner, sheets were not soft enough.

We didn't have the breakfast. The room was ok. Could've been cleaner.

Stayed in March 2025

Everything else was perfect

The view of the falls was zero even when I reserved q fallsview room

Stayed in December 2024

Expensive parking

Great location. Big

Stayed in March 2025

Very crowded hotel. Elevators were often challenging, having to wait for another due to being full. Parking on site is way too expensive. I found overnight parking a 2 minute walk away.

Location was great for our purposes. The room was good, bed was comfortable.

Stayed in March 2025

Rooms are advertised at one price but once we arrived we were informed that it was 80$ a night for parking.

Plenty of entertainment

Stayed in March 2025

The lobby bar wa completely closed off for renovations.... One of the main reasons for us going there as we planned on eating and drinking there

Closeness to the falls and concert venue

Stayed in February 2025

The spa tub was older and didn't seem to work properly . It took a while to figure out how to get it to work. Also the parking if you are coming by car is way to expensive.

The view was great and the location of the hotel was very convenient for the show we were going to.

Stayed in February 2025

NOT ENOUGHLIGHTS IN ROOM

Stayed in February 2025

The fridge is warm and couldn't find the the adjustment

Stayed in March 2025

Nothing

Very beautiful especially the views of the falls

Stayed in January 2025

Parking is way too expensive!

Stayed in February 2025

Other than spending $50 on parking 2mins away from the hotel and bus back by shuttle not having our vehicle from check in and out was very upsetting.. beds were kinda hard in the king suite, very expensive for 1 night.

Very friendly staff when checking in/out! The view on the 35th floor and dine in restaurants was amazing!!

Stayed in February 2025

Parking costs extra

Great food

Stayed in February 2025

Seem to always have issues with hot tubs....2 visits ago we had our tub fill up with yellow dirty water and got moved to another room. Our last visit we had problems with the water temperature as it would take over 15mins to go from cold to hot or vise versa.

Hotel was clean and had a nice view from room and was happy the casino was so close.

Stayed in February 2025

That you had to pay so much to park your car.

The sink was backing up in the bathroom. I didn’t find the hotel that clean. Overall, it was a great experience.

Stayed in February 2025

Very aged room. Desperate need for reno. And given price... $$$. Expect better.

Staff accomidating, early check in, clean and cosy. Fake fire was cute, spa lovely. Great views of Niagra.

Stayed in February 2025

They ran out of valet spots for parking

Nice building.

Stayed in February 2025