room standards are low, dirty carpets, old scratched furniture

location, Watermark restaurant - great and fast service, decent food, great views

Stayed in December 2024

A bit large. Was charged for upgrade at check out. Staff corrected it however.

Great location. Received upgrade to Falls view

Stayed in December 2024

Parking off site and either wait for a shuttle or walk 2blocks, and also was crazy expensive to park

Stayed in November 2024

I did not like the hidden fees. I was presented with a fee (Tax) on my checkout for staying at the hotel, I was not told prior about by the attendant that checked us in.

Stayed in November 2024

Parking rates were ridiculous

Been here many times however this time there was an odd noise that went all night so sleep was impossible

Stayed in November 2024

Beds and pillows

Didn't like new breakfast option. Preferred previous buffet style and omelette bar

Stayed in December 2024

The onsite parking was outrageously priced at $80/night.

The room was clean and spacious. Location is fantastic and connected to the casino with shops so we didn't have to go outside to wander around or go for dinner. We visited in December so it was pretty cold.

Stayed in December 2024

The whirlpool is always too hot no matter how much I try, I even called the hotel and followed their instructions but no use. Also, the first day I went to the breakfast place (in the hotel) and I loved their latte. The second day, when I ordered a breakfast to my room from. the sam place, they said they they cannot serve latte to rooms!! WHYY??

I loved the view and cleanliness of the room

Stayed in December 2024

It took 30 minutes for the hot water in the shower

Stayed in November 2024

The shower head was malfunctioning and leaking into the bathroom and the conditioner dispenser was empty.

The infinity pool and hot tub were great, (24 hours would have been even better)

Stayed in November 2024

The spa in the room filled with yellow water, and we had to have it looked at 2 times for it to be fixed correctly. There was no parking available on site that was so inconvenient.

It was clean and staff is excellent.

Stayed in November 2024

Bed was sagging real bad. Mold between tiles in bathroom. Off site parking that you have to take shuttle to and from, that they charge $50 Canadian for.

The view

Stayed in November 2024

parking in lot / slow shuttle/ very loud guests screaming in the halls after midnight

convenient

Stayed in November 2024

So poor internet connection on a property, Wi-fi not connecting on a room

Location

Stayed in November 2024

Pillows were too big

Convenient location

Stayed in November 2024

The wifi did not work and I had to call about getting conditioner. Which should’ve been filled before I got there.

The location .

Stayed in November 2024

Everything was good!

Very good location - connected to the fallsview casino and restaurants. Close to a couple of other cheap parking lots which were also walking distance.

Stayed in November 2024

The cleaning room, I took out the privacy signs, nobody clean our room, dial 0, responded that we need to call and request. Also, the front desk didn't mentioned that if paid by Cr credit no need to line up to the front desk for checkout.

NA

Stayed in November 2024

It was conveniently located with a great view of the falls.

Stayed in October 2024

Our room was freezing and took us a day to figure out how to put the heat on…and the second night (Saturday) there was loud music playing until 4:00am not sure where it was coming from but kept us from sleeping

Location, Hilton brand

Stayed in November 2024

Nothing else

To expensive.

Stayed in November 2024

Parking off site, expensive. Pool not heated. Pool hard to find. I think I signed my life away to use the wifi. You have to make reservation to use pool- inconvenient

Location

Stayed in November 2024

The worst Hilton I've been to. 400$ a night. No slippers, no bathrobes. Dusty rooms, dry, and AC is extremely loud. You need to book a pool in advance and it's so bright, crowded and loud with people just sitting there not even swimming. BOTTLED WATER in the room for $5 EACH! UNLESS YOU'RE A PLATINUM member. Really?! Do you think with this treatment I'd want to become your platinum member?? Nothing is complimentary. Snack machine in the corridor sells you $5 Snickers. The check-in line is huuuuuuge (feels like it in the airport). Parking: guys at entrance will treat you like cattle. Two separate lines for indoor (90$) and outdoor (35$) parking which is outrageous. Which means also different treatment and respect. Atmosphere: feels like it's more of a train station/airport Hotel than a luxury/romantic place to enjoy. I wouldn't stay again. PLEASE AT LEAST MAKE WATER FREE.

My partner and I chose to stay here to celebrate our anniversary. Pluses: close to all the casinos etc. Outdoor/indoor parking options. App to register to avoid the check-in line. Clean hot tub in the room. Body lotion kits. Fridge, desk, safe. Tea and coffee maker in the room. Key fobs. Easy checkout (just drop them in the box at the exit).

Stayed in October 2024

Shower wasn’t great. Slow draining too to the point I feared it would overflow

Location was good

Stayed in November 2024

Sofa sleeper was so uncomfortable. I ended up getting a pinched nerve and had trouble walking the next day (and since then). Hopefully I will get to a chiropractor soon for relief. I ended up having to sleep the second night in the same bed as my sister in law.

Location, hotel cleanliness

Stayed in November 2024