Although the room was neat, the carpets were dingy. It just seems like a very tired looking room needing some updates.

Friendly staff, helpful great location

Stayed in September 2024

I felt the cost to park was very high and the fact that there weren't economical options for dining was surprising. The dining options were all meals that were three courses. I didn't want that much food and there was no a la carte options offered. Not used to that. Big hotels in my past experience have a varied selection of options for dining, Will know to look for that in the future

The view was great and the room was beautiful

Stayed in September 2024

Paying to park at a hotel you are paying to stay at. Charging my card for something without telling what it was for.

Room had a great view. Wasn’t to far away from falls.

Stayed in September 2024

Needs some updating room chair was stained

Very convenient, close to concert and restaurants

Stayed in September 2024

The hotel was a bit of a letdown. Not enough information about how to access anything. Even though everyone is supposed to be on-line some welcoming information should be available in the room that is printed. We felt crowded in our room. Everything was there but it was dark even with lamps on. The parking was an issue when we arrived and we were asked to park on the offsite parking lot to be shuttled back. Fortunately after getting in to the hotel we spoke with parking staff and they were able to find us a spot in the parking lot. However if we had not spoken with him personally we would have had to park off site.

The location was very good. It was very clean. The view was wonderful! The staff were friendly and helpful.

Stayed in September 2024

The room and bathroom was spacious and clean. However, the toilet needs to be replaced. The pressure was very bad and the toilet did not flush properly even though maintenance came up to fix it. The toilet is too low and should be replaced with a comfort level toilet that flushes properly.

The hotel was lovely. The view was good but not as good as what was shown in the pictures. The staff was very polite and friendly. We had an issue with the toilet but maintenance came right away to fix it.

Stayed in September 2024

Internet was terrible. We couldn’t access it most of the time and when we did it was on and off constantly. We asked for help from the small desk at the side of the lobby. A lady named Karen “helped” us. She was condescending and not helpful. She was more interested in telling us we were doing it wrong than really helping us to get on. She was impatient with questions. It was frustrating and no value When we tried to check in they had us down for 1 room not 2 although the reservation was for 2 close together. Somebody came to the door twice the first night saying we ordered ice when we did not. This was between 0100-0300. Disappointing experience at the steak house.

Location was good Beautiful hotel Bed very comfortable Pillows great

Stayed in September 2024

Inside parking fee to expensive Was charged for 2 bottles of " complimentary" water. When I called to question the charge for it to my debit card, I was told it was only free for gold membership. WhenI asked the employee how I would know that, when the tag on the bottle said complimentary, he agreed to waive fee.

Room was clean Staff was helpful

Stayed in September 2024

Parking was an insult and money grab! 33rd floor breakfast had a spectacular view, but meal was cheap and uninspiring.

The room and view was spectacular!

Stayed in September 2024

Booking.com sent me email right after I booked the Judas Priest tickets and stated I would get 15% off Hotel stay and it would be taken off at check out. That did not happen but it was my fault for being misled and booking through them. Lesson learner though and I won't book with them again.

Great view!

Stayed in September 2024

A paying customer should NOT have to pay extra to park at your facility! Egregious.

Stayed in September 2024

Offsite parking, quite the hike to retrieve my car in the morning, not great for an accessible parking permit holder!

The concert was held at the same venue

Stayed in September 2024

Rooms need updating. Our King room with Canadian falls view was disappointing. You couldn’t even see the falls so it definitely shouldn’t be called a Fallsview room!

Location was great as well as the attached casino and restaurants.

Stayed in September 2024

The whirlpool spa was not hot, not enjoyable, so we used it one night and never again. That was one of the reasons we chose this hotel for the whirlpool spa after a long days walking and touring. We talked to management, but nothing was done; I guess you think that is okay; however, it is not okay. Do NOT book a tour with the tour desk at the hotel. You could do all the activities on your own. We did book a tour because we were never there and, Jim, fast talked us through it. We told him we had reservations in the Skylon Tower at 5:30 pm. He said we would be back no later than 4:30. We weren't back until 5:35. Poorly run tours with a lot of wasted time.

Check in was quick. Hotel was in walking distance to the falls. The view was a promised, falls view; plus we were able to view the fireworks from the room.

Stayed in September 2024

Staff helpful,

Close to casino

Stayed in September 2024

Needed escalator in up and down walk ways

Everything was close

Stayed in September 2024

The entrance outside the room door had rubbish on the floor. Curtains had gaps allowing light into the room at night

Was located close to the falls Nice room, clean

Stayed in September 2024

Rooms felt old and worn though clean. WiFi had poor coverage. Parking is expensive.

The view from our room and the facilities were good. Close to attractions and plenty of stuff to do at the hotel. Beds were comfy.

Stayed in September 2024

No complimentary items…. Even water was 5$ a bottle which is just disgusting for your guests to pay for a bottle of water.

Beds were very comfortable, clean rooms and lobby

Stayed in September 2024

Small room for the price a night

The view

Stayed in September 2024

I didn't like swimming pool stuff upstairs was not friendly 😒 and swimming pool water was cold and hot tub water was not hot 😒 the room was so small

I like that front ask me if I wanted the higher level room she was friendly

Stayed in September 2024

Paying for parking was outrageous not because we had to pay for it but the price was abusive. The Brazilian steakhouse was pricey and the food horrible. The infinity pool was not heated it was very cold and the amount of chlorine they use burned our eyes we had to leave the area. The mattress gave back pain and the room smelled like mold… breakfast food was good but extremely expensive and they messed up my order and food took forever to come when it did I was no longer hungry… not worth the money!!!

The location and the room view were great!!!

Stayed in September 2024

Having to park so far off property and take the shuttle or walk back.

Infinity pool and location

Stayed in September 2024

AC didn’t work half the time, fridge also wasn’t working in our room. Parking lot is limited and we had to park across the street at different hotel.

Convenience with restaurants, pool, gift shops, coffee shops. Lovely to walk out side and see all the nice setting areas.

Stayed in September 2024

Was advertised as a 2 bedroom. Had 2 separate sleeping areas but would not say they were bedrooms. A 2 bedroom suite has 2 separate sleeping areas plus a sitting area. This suite DID NOT meet those specs.

View of the falls was fantastic.

Stayed in August 2024