I did not like that we came to the end of our stay! Everything was wonderful! I do wish there was a pool and hot tub area...but other than that, no complaints.

We loved the ambiance, decor, history and most importantly the hospitality! From the moment we arrived, everyone was friendly and helpful and treated us so well! We received a complimentary upgrade to our room! We stayed in the King Premier, it was very nice, clean and spacious! We also received a delicious treat for our Anniversary upon arrival! The bed and sheets were so comfy and I appreciate the cleanliness. The housekeeping staff truly worked hard to make our stay enjoyable. We truly appreciate that. We enjoyed the Consort bar, where they also acknowledged our Anniversary ...which was so special, the Victoria cafe and especially the high tea! Every bite was delicious and delightful! Thank you to Dan, Day, David, Madelyn, Valentina the chefs that spoke with us personally and everyone who made our stay so nice! We did not get to enjoy the spa, which next time we will... We definitely recommend staying here and we will be returning in the future! ❤️

Stayed in March 2025

Loved the decor of the lobby and loved the bed and the shower facilities.

Stayed in March 2025

Discovered that the chain is owned by a right wing Texas billionaire. That is enough for me to never stay here again, despite it being a very nice hotel.

Nice heritage property. Five star ambiance. Very comfortable room and bed

Stayed in February 2025

Food and bev were fair.

Staff and property great. Food and beverages okish not great.

Stayed in March 2025

Nothing

What a great location, very large comfortable room, which was very clean.

Stayed in February 2025

Expensive, but I guess worth it.

I loved the comfortable bed! It allowed for a goodnight sleep which I need after travel,

Stayed in December 2024

N/A

The room

Stayed in March 2025

Location was amazing. Walked to restaurants and bars

Stayed in March 2025

Noisy heating system kept you awake as gordon and off and nowhere to put your toiletries or make up in the bathroom . Weird lay out

Location Friendly staff, spacious room. Good bar and restaurant .

Stayed in March 2025

The heating system works well but it is very noisy and it woke me up when it kicked in throughout the night. The mattress was comfortable but could be better.

We love the ambiance. The grand reception area and the Consort lounge. The room was a good size and well appointed. There are 6 elevators so little or no wwaiting. Bell staff and check in were helpful and courteous. We love the location in old Toronto. Our favourite restaurant (Biagio) is a few minutes walk as is a great breakfast at LPD.

Stayed in March 2025

Surrounding attractions fewer

Friendly staff, historical building

Stayed in December 2024

Wonderful front desk staff. Lovely facilities and rooms.

Stayed in February 2025

We enjoyed our stay. The staff was excellent, friendly and ready to help. Parking garage is right next to the property. Rooms were clean and comfortable and the location cant be beat.

Stayed in February 2025

Nothing

Location and large rooms. Clean and quiet!

Stayed in February 2025

The fire alarm that went off and my husband and I rushed out, walking 9 flights of stairs. Wish they made an announcement that it was a false alarm. Plus no heat in our room so they switched out room.

Location and cleanliness

Stayed in December 2024

-

Location & service

Stayed in February 2025

The location was central, the staff were courteous - nothing was too much trouble - the ambiance was great, and the food was really good too.

Stayed in February 2025

Everything was simply perfect.

The most incredible, most breathtaking hotel we have ever stayed at. From the moment we arrived, we were met with warmth and kindness—every single staff member was genuinely lovely, making us feel so valued and cared for. The hotel truly embodies the essence of hospitality at its finest. You’re not just a guest here; you’re embraced and looked after with such generosity that every interaction feels wrapped in genuine warmth. The hotel itself is a masterpiece—absolutely gorgeous in every way. The architecture is grand and palatial, the interiors are refined and elegant, and the attention to detail is simply impeccable. The fresh flower arrangements in the lobby were absolutely stunning and filled the space with beauty and warmth, brightening our days from the moment we stepped inside. Our room was spacious, beautifully furnished, and completely silent—we didn’t hear a single sound from outside. The bed was large, exceptionally comfortable, and made for the best sleep we’ve ever had in a hotel. Everything about the room was designed for relaxation, with warm, dimmable lighting that created a cozy and inviting atmosphere. Dining was another level. The restaurant and bar were fantastic, and the room service breakfast was delicious, generous, and reasonably priced. Even the smallest details elevated the experience—plush, luxurious robes (I still miss them), ultra-soft towels, and an aircon that was whisper-quiet yet kept us perfectly warm during one of the coldest times of the year in Toronto. A truly unforgettable moment was when the staff, despite their busy schedules, took the time to personally show us around the hotel’s event venues. The beauty of these spaces left us completely mesmerized—every detail, every design element was pure artistry. Hands down, the most extraordinary hospitality experience we’ve ever had. Every single second in this hotel felt special. The best days of our lives. Worth every single penny—and honestly, ten times more.

Stayed in February 2025

Valet and bellboys could be more responsive especially due to the storm and the entrance being stairs.

Great staff. Great location. Very clean rooms.

Stayed in February 2025

Our particular room has very loud HVAC system,Not the worst but a little annoying.More bothersome was the room location facing King St.We heard cablecars all night long so if you are a very light sleeper it will be a problem.

Hotel was very beautiful and clean.Staff were exceptionally friendly.. "upgraded" to room which was very large.Breakfast very good.

Stayed in February 2025

Nothing

Elegant and convenient.

Stayed in February 2025

Low lighting in bedroom. No option to have it any brighter. Fine mostly, but sometimes you need to be able to see clearly.

Great location. Interesting history. Very helpful staff. Comfortable room. Nice bar. Good breakfast.

Stayed in February 2025

Staff is amazing , location is central to everything downtown, and we had a very good price.

Stayed in February 2025

Nothing! Everything was great!

Staff were exceptionally friendly…from the staff at the door, to the staff in the restaurant, to the front desk. All so welcoming and made us feel special. The property was beautiful!! The room was luxurious & the bath robes we sooooo comfy and a welcomed addition!

Stayed in January 2025