The parking lot was full and had to park across the road - which was fine, but there was no one at the entrance to guide and no signage... had to run and go inside to speak to staff.

The staff were very courteous, room service turned up almost immediately, the breakfast was good, the rooms were very spacious and clean.

Stayed in March 2025

The view is worth every single dollar.

Stayed in March 2025

Parking fees and not getting my security deposit back when leaving room with out damage

Pool hot tub

Stayed in February 2025

the hitting system that keeps coming on and off every 30 minutes

great 👍

Stayed in February 2025

Good customer service experience

Amazing location

Stayed in February 2025

Cost of parking is ridiculous

Stayed in February 2025

There nothing that I didn’t like

Stuff were polite and courteous. They were welcoming and friendly.

Stayed in February 2025

We were there for our grandsons hockey tournament. The hotel was great , staff, all excellent. Unfortunately there was a bad snowstorm and we asked if we could park indoors. There was all kinds of available parking spots but they said it costs 65 dollars. 45 dollars a night for parking . No thanks.

Stayed in February 2025

The facility

Of course the location

Stayed in January 2025

We stayed from Sunday until Wednesday. On Tuesday we were out for the day and came back at 3 o’clock to go in the soaker tub and have a few drinks to celebrate. Our room did not get cleaned even though we asked two times, until 5 o’clock when I finally went down to the desk. This was a waste of an afternoon and therefore a waste of money.

Stayed in January 2025

Unfortunately a necklace and earrings left by bed stand was taken while we were out a few hours. It was the first piece jewelry my husband bought me so sentimental…sad. There was no safe in room so my mistake. Parking $45!!

Location

Stayed in January 2025

But beware of the debit cards. If you have European debit card, somehow strange for international chain it was a problem for the payment. In my case, money were blocked and I had to pay twice and then wait couple weeks to unblock the funds

Clean hotel, good value and in good location

Stayed in January 2025

The parking spots are not that much

Christmas spirit

Stayed in December 2024

The overpriced buffet. Wanted to order waffles, pressured to order the $35 buffet. Everything on buffet was cold. Coffee brought to table was not hot. Waitress did bring a waffle from kitchen that was still not warm enough to melt the butter. Charged full price the cold unimpressive UNWANTED BUFFET!

Location and view. Comfortable bed and nice hot shower

Stayed in January 2025

It was tired and requires renovation.

The view.

Stayed in October 2024

The problem I had was that instead of having a normal door, that you would expect to have on your bathroom, they had a rolling barn-style door. There were gaps all the way around it where someone could potentially see in, and every sound made could come out through them. The door just sits loosely on a rolling track. On top of that, there was a $45 per night parking fee that had to be paid at the hotel. Then, at the end of the included buffet breakfast, we were presented with a bill which had the cost of the meal printed on it and then below it they had marked that there was no charge, with 2 additional blank spaces below that. I was instructed, rather aggressively by the staff member who presented the bill to me, that there was a spot there for us to leave a tip and then to write that in and the total at the bottom. I told her that we had already left a nice tip in the room and she said yes well that doesn't matter because those tips don't come to us so we should fill in the bill to provide the buffet staff with an additional tip.

The room was great - both comfortable and clean, with a fantastic view of the falls. We paid to upgrade from cityview to fallsview and although it was $200 more, it was well worth it for the views. For anyone opting for a cityview room, you should know that on each floor, by the elevators, are large glass windows facing the falls, so you can get great views and pictures of the falls from there.

Stayed in January 2025

View, room and parking were great.

Stayed in January 2025

The staff were not very knowledgeable or helpful. I asked where the closest place to get a bathing suit and got a shoulder shrug in response (turns out they are sold in the gift shop), I asked about a couple events nearby and they didn’t know. I asked a couple times about the charges on my credit card and I got the feeling they didn’t appreciate being asked. I also thought breakfast was included based on the room I chose on booking.com but they told me no at the hotel.

Great room, clean and comfortable. Cot was brought up for free

Stayed in January 2025

The building is old. Needs renovation. We could hear our neighbors in room next to us talking.

Amazing view from the room on the falls.

Stayed in December 2024

The bed/mattress was uncomfortable

Overall a good experience

Stayed in January 2025

Parking too expensive. Had to park elsewhere

Room had exceptional views and comfy beds

Stayed in January 2025

Price didn’t meet my expectations. For a 5star hotel with a smelly kind off old carpet on the hallways. Broken vendo machines, no regular coffee in our room and cushions on the couch seems old and couch itself is old and ripped. Carpet in the room is dirty with no hair conditioner in the bathroom. Parking fee is ridiculously pricey.

Room was good size and beds were comfy and soft.

Stayed in January 2025

The sink in the room 1004 was plugged, we called for service, and no one came to help us. For the price of $322 per night, the sink has to be in excellent condition. This not the first time when this happened at this room.

Stayed in January 2025

Parking was expensive. Hotel was dated and had no laundry facility. Milestone Restaurant was oversold and it was mediocre at best

Location and view of the falls.

Stayed in January 2025