nothing

great sized room - alcove for sofa bed was great and convenient. bed was extremely comfortable. Every area I saw was clean and well kept. Room was excellent.

Stayed in July 2022

Friendly staff and great location

Stayed in July 2022

clean and very welcoming

Stayed in July 2022

The bed was uncomfortable. Holding a charge on my credit card for a deposit on a room I booked and paid for was a surprise.

Room was nice and clean, hotel was also very clean. Location was great too.

Stayed in July 2022

the vending machine on my floor (5th)was out of most sodas. I found what I wanted from the first floor vending machine. it was only a minor inconvenience.

the property is very well maintained and clean. it’s easy to tell that the management pays attention to details

Stayed in July 2022

the smell of my room. It smelled like an old man’s cologne.

location to Canada’s Wonderland was great. free parking.

Stayed in July 2022

Room stunk like weed Not sound proof Restaurant closed Bed was not comfy

Stayed in July 2022

..Our room had a very bad odour.....front desk could not accommodate new rooms for party. Floor was noisy with kids running around....smell of marijuana was noticeable . Information was not upto date.

Location was good...parking was good...received emails stating masks were mandatory and bagged breakfast would be available...that did not happen.

Stayed in July 2022

The beds were the most uncomfortable I’ve ever slept in. The pillows were lumpy and hard. breakfast was extremely limited and at first wasn’t allowed to bring yogurt up to my toddler because they don’t want you to being food into our suite ( that we specifically paid what I feel over priced for to be able to eat with our toddler In our room ) because we all know how hectic it can be.

the location was what I needed

Stayed in July 2022

The guest service staff were rude when we checked in

The breakfast staff was super nice

Stayed in June 2022

I was asked to pay a deposit of $100 as security deposit that was supposed to be refunded but I haven’t received it so far and it’s been 2 weeks, I am utterly disappointed.

Stay

Stayed in June 2022

It was clean and nicely kept. The rooms were well decorated and very comfortable. it smelled nice.

Stayed in July 2022

our bathroom door had toilet paper wedged in the locking part so we took it out. close the bathroom door to use it and got locked in the bathroom. staff did not inform us of this, which is a total safety hazard.

Stayed in July 2022

The Dream twin mattress under the pillow top Sealy provided an envigorating rebounding affect for the most spectacular coitus Ever. The room was a comfortable 73 degrees. All you can eat buffet had eggs, bagels with cream cheese, apples, cereal, croissant, toast variety's, orange and apple juice.

Best Ever Hotel Chain Canadian Owned. Friendly Staff from 3 Front desk, to Annie Housekeeping on the 3rd floor. To Restaurant 2 Cooks and 2 Waitresses. Jacuzzi was the climax of Sunset King Suite. Two T.V.s by the Fireplace and one viewed by the King Bed.

Stayed in June 2022

The cost is over priced for what you get

Convenient to everything

Stayed in June 2022

Very kind staff and easy to check in and out! Rooms were pretty clean and the beds were comfortable!

Stayed in June 2022

Well for starters they have those policy that if you pay debit you need to pay an extra $200 on the deposit compared to when you pay credit card which I found absolutely ridiculous. The hotel has two elevators and only one works. Upon checkout the clerk had to call somebody to go check our room to see if we left it in good condition to get our deposit back. I've stayed at many higher-end hotel as compared to this I never was I treated this way!

Can't say anything bad about the room which was really nice and the jacuzzi was amazing!

Stayed in June 2022

Advertised breakfast included (bagged to go) Hotel unable to fulfil this as they said they were returning to a sit down/in restaurant breakfast. Explained that this was not what was listed in the hotel amenities at the time. Staff didn’t seem to care. And we left with no breakfast as I had a medical appointment to get to.

Stayed in April 2022

The breakfast was really awful. I went breakfast somewhere else the last two days I was there out of the three nights… Rotten bagels, old bananas, only boiled eggs…no yogurt.

The whole experience was ok…not much.

Stayed in June 2022

Front desk duty manager was incredibly helpful! Continental breakfast had a few good options! King sized bed was beyond comfy and jetted tub was a great addition to come back to after a night out at the CN tower. Five mins from wonderland!

Stayed in June 2022

The breakfast included was pretty basic just coffee and a few pastries The price is pretty steep for what you get The building of the hotel is old and it shows, elevator was pretty scary really slow and stops on each floor for 30 seconds before opening the doors

The staff were nice and accommodating The washroom was cleaned evreyday Location was good as well Room was big and spacious

Stayed in June 2022

Rooms are upgraded beds are comfortable

Stayed in May 2022

Main negative was that there was a sign at breakfast that you could not take food out of the dining area without permission. As I was planning to eat in the car on my way back to the hospital (since it was only a continental bkfst) that didn’t appeal to me. Also, during covid I always take my meals back up to my room to minimize exposure. Never seen that sign at another hotel. Only other small negative was the lobby area (across from front desk) renovations have not been done yet so it looked old & tired. Once it matches the rest of the main floor the first impression will be a positive one!

Great front desk staff - very helpful! Accommodated my VERY early check-in time which meant a lot to me as I desperately needed a nap before heading back to the hospital! 5⭐️s to that young lady! The room was a small suite (more than I expected) and was spotless & quiet!👍 The cleaning staff was great too!👌 Kudos to everyone there that made a difficult visit easier❣️

Stayed in May 2022

n/a

great location and very clean

Stayed in May 2022

The cost for a Friday night stay was almost DOUBLE the cost of our Thursday night stay for the SAME room.

Room was very clean

Stayed in May 2022