Reviews of Moose Hotel and Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
345 Banff Avenue, T1L 1H8 Banff, Canada
#8 of 50 hotels in Banff
Guests' ChoiceReview Score
Based on 1363 hotel reviews
Score breakdown
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Cleanliness
9.2
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Comfort
9.3
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Location
9.7
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Facilities
9.1
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Staff
9.3
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Value for money
8.0
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Free Wifi
9.3
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: September 25, 2024
Chaya
Netherlands21 Reviews2 helpful votes“Wonderful stay in the heart of Banff”The price is really high, but I think that is the location
Perfect location right in the heart of Banff. Amazing facilities, including an incredible rooftop hot tub with plenty of space. Service and staff were amazing .
Stayed in August 2024
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Reviewed: September 24, 2024
Pankaj
India3 Reviews“Excellent Experience”Fantastic Location in Downtown
Stayed in September 2024
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Reviewed: September 24, 2024
Lauren
Canada24 Reviews3 helpful votes“Perfect location for a weekend getaway.”Nothing.
The rooftop hot tubs and sauna. The location was excellent!
Stayed in August 2024
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Reviewed: September 21, 2024
Levi
Canada10 Reviews1 helpful vote“Amazing hotel, but prices are now ridiculous.”Price is way too high. It used to be less than half of the price of the Rimrock or Banff Springs, which are very high end hotels. Now it’s the same price and even more expensive sometimes than these high end hotels. If it was cheaper like it used to be my family would come here much more often and stay for more nights.
Great location, very accommodating and friendly staff, rooftop pools are amazing, spa in the hotel is excellent, nice clean rooms with very comfortable beds. Favourite hotel in Banff. Only issue is the price is extremely high. I used to stay here for just under $300/night. Now in the summer the rates are anywhere between $700-$1500/night which is insane.
Stayed in September 2024
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Reviewed: September 17, 2024
Regina
United States30 Reviews4 helpful votes“Perfect midtown Banff location”No negatives
Excellent central location; beautifully appointed lobby and rooms; friendly staff; excellent menu options in the bar; comfortable, quiet room, amazing rooftop hot pools, easy access to downtown restaurants etc via free bus
Stayed in September 2024
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Reviewed: September 15, 2024
Gary
United States10 Reviews“Bad weather, but great stay.”Beds are very hard.
The location is just the best in Banff. You have free parking under the hotel. You can walk to almost everything in town. This was our second trip to the Moose, and we would never stay anywhere else.
Stayed in September 2024
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Reviewed: September 11, 2024
Thomas
United States12 Reviews“An excellent stay in the heart of Banff”The in-house restaurant was not as good as others in town.
The location of the hotel and the convenience of the parking was outstanding. The staff were very helpful, friendly, and efficient. Our room was comfortable and well equipped if not in the best location in the building.
Stayed in August 2024
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Reviewed: September 11, 2024
Bruce
United States14 Reviews1 helpful vote“This was an excellent place to stay after hiking several days.”Convenient to the entertainment district. The sauna and hot tubs were very nice after hiking. The front desk staff was very helpful.
Stayed in September 2024
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Reviewed: September 10, 2024
Jayne
United Kingdom12 Reviews2 helpful votes“Beautiful Banff. We look forward to coming back for longer next time.”Great location and well equipped hotel. Room comfortable. Staff helpful with information about local bus routes to the sights.
Stayed in July 2024
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Reviewed: September 10, 2024
Karen
United States13 Reviews1 helpful vote“Very good Would stay there again.”A bit disappointed with the food at the restaurant
New, attractive, excellent location Comfortable room. Excellent front desk service at check-in They made reservations for us at a restaurant & bus service to Lake Louise. Provided free Roam bus pass. Service at the restaurant was also excellent
Stayed in September 2024
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Reviewed: September 9, 2024
Paul
United Kingdom1 review“Very cosy room and great public area and parking facilities.”Very noisy trains throughout the night!
Good spot in town with mountain views
Stayed in September 2024
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Reviewed: September 9, 2024
Tracey
United States4 Reviews1 helpful vote“Great place to stay in Banff”Nothing
Hotel is very clean. Hot tubs have amazing views. Excellent location. Exceptional staff
Stayed in September 2024
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Reviewed: September 8, 2024
Anjana
United States4 Reviews2 helpful votes“Loved our stay here.”Access to rooms and spa from the central lobby area wasn’t very convenient.
Clean, modern, comfortable. Staff was very good. Great parking facility. Great location.
Stayed in August 2024
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Reviewed: September 7, 2024
Karen
United States13 Reviews1 helpful vote“Very good”The restaurant food was disappointing however the wait staff was excellent
Location Great front desk staff
Stayed in September 2024
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Reviewed: September 6, 2024
Iris
United States13 Reviews1 helpful voteExceptionalThe restaurant could have been better, in both service and cuisine.
Everyone was nice and helpful.
Stayed in September 2024
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Reviewed: September 6, 2024
Marie
United States7 Reviews“Great local hotel. Beautiful decor and location can't be beat.”The air conditioner blows right on the bed and got too cold and uncomfortable even at higher temp. The restaurant needs work- prices are very high for the quality. Not really traditional Italian as advertised. Wait staff quality is hit or miss.
Great location, very clean, comfy room, nice decor
Stayed in September 2024
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Reviewed: September 5, 2024
Chris
Canada3 Reviews“Certainly a lovely place to visit.”No view from our room and our room was facing other people’s rooms had to keep our blinds closed.
Location and the restaurant food was excellent. Service was excellent.
Stayed in September 2024
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Reviewed: September 5, 2024
Virginia
United States3 Reviews“Nice hotel conveniently located”Front desk personnel were not that welcoming or knowledgeable when asked about things to see or restaurant recommendations.
We liked the room …very clean and comfortable. The location was great …walkable to restaurants and shops. Pool and hot tub was an added plus.
Stayed in September 2024
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Reviewed: September 4, 2024
Cheryl
United Kingdom39 Reviews6 helpful votes“A superb hotel”Nothing!
Easy free parking under the hotel Very friendly check in - the lady also booked our Banff gondola tickets Large room with super comfy bed We loved the fireplace and communal seating downstairs Great rooftop hot tubs What's not to like? We would now like to return to Banff, specifically because of the Moose Hotel
Stayed in August 2024
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Reviewed: September 2, 2024
Janet
United Kingdom23 Reviews2 helpful votes“Excellent”Bar / restaurant got very full and it was not possible to take your drink to other common areas of the hotel which was a shame.
Rooms comfortable and well equipped. Hot tub great. Location. Friendly staff.
Stayed in August 2024
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Reviewed: August 31, 2024
Vincent
United Kingdom34 Reviews2 helpful votes“Would recommend in a heart beat”Rooms need a little modernisation but were still pleasant
Loved the location, the cozy lobby and the hot tubs with the most incredible view
Stayed in August 2024
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Reviewed: August 31, 2024
Kendall
United States12 Reviews2 helpful votes“Good”Too expensive
Location
Stayed in August 2024
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Reviewed: August 27, 2024
Diana
United States1 review“We will definitely be staying here again. The location was perfect and we were able to walk easily”Hard to find staff in late/early hours
Comfortable room , friendly staff , great amenities
Stayed in August 2024
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Reviewed: August 27, 2024
Melanie
United States5 ReviewsVery GoodNo microwave available for guests. There should be one somewhere that guests can use. Also no coffee at the lobby. Almost all hotels I have been to provide coffee.
Location is perfect
Stayed in August 2024
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Reviewed: August 27, 2024
Ahmad
Kuwait21 Reviews5 helpful votes“great location, good staff”nothing
location was great
Stayed in August 2024
