no slippers

i love the layout and style of this hotel

Stayed in May 2022

Very dark room, no view. Don't stay here if you want to sleep, kept awake every night by people chatting on balconies and in hallways. Zero sound proofing

Cozy fire, nice decor, comfy beds, great jacuzzi on roof

Stayed in May 2022

I love everything in this place. The view, hot tub was amazing. Staff are nice and polite. We will definitely be back in the future.

Stayed in April 2022

Wish hot tub area was adult only past certain time .

Staff very quick to accommodate early check in!

Stayed in May 2022

The room that was originally assigned to us was on the first floor which really was in the sub-basement level as the patio was half in the ground, with eye level looking out onto a courtyard where there was construction going on. Construction workers using a saw and hammer with lumber piled up and a piece of equipment to lift heavy objects or people, parked outside our "patio". No consideration given to client's comfort from these noises or the construction workers' early morning starts. I ask for another room and was accommodated with a second story room. Not enough blankets on the beds and none in the room as extras.

The roof top was lovely.

Stayed in May 2025

For the price the room was small, the pull out couch was filthy inside with no linens to make the bed. The chairs on the balcony and the balcony were filthy and covered in bird droppings and food. The pool/hot tub area is in rough repair with loose tiles everywhere. Paying $500/night for a dirty room with no simple perks, like a complementary water in the fridge for each guest, is ridiculous. I have stayed in rooms for $30/night around the world that were better maintained and came with water. What happened to value and service?

The bathroom seemed clean.

Stayed in April 2025

Cost to high for what you get

Didn’t eat breakfast

Stayed in April 2025

Despite calling prior to our arrivals and sorting out check in/deposit holds - there were inconsistencies based on what we were told prior and what was said upon arrival. My husband unexpectedly could not arrive until the following day, we were told that it would be no issue to hold the damage deposit for the weekend on my credit card and at check out he can charge the stay on his credit card. On arrival, they take a hold of your entire stay plus a deposit. I’ve never seen this type of hold from any hotel before. Typically it’s first night plus a deposit at most. I was able to compromise the first night and $200 deposit for the weekend and assured the front desk when he arrives he will take care of the rest of the hold. Which was fine until I learned I’d be losing access to the room and amenities from 11am to 6pm until he arrived. This didn’t make sense to me. It wasn’t until the next morning when I expressed concern and had a lengthy discussion that they made an “exception”. How can a $640 hold not be sufficient until 6pm the following day? This situation/inconsistencies in communication and lack of customer service was highly disappointing. This was my fourth time at the moose but sadly I think the last. There are other hotels in the area that provide much higher levels of customer service and understanding for the same price point.

Stayed in March 2025

I’m sad to say but we were a bit underwhelmed this time. We were a large family group and had our adult kids from the US join us for a family celebration but the 4 rooms we occupied seemed tired, and there were clearly staffing issues in the restaurant and bar. My husband was briefly unwell with a fever one night and we stripped the bed sheets off the next morning and left them in a bundle on the floor only to return to our room to find the bed remade with the same sheets.

This is our third visit to the Moose Hotel which is located within easy walking distance to Banff’s shops, restaurants and ski hill bus stops. It also offers free underground parking.

Stayed in February 2025

The main hotel area with reception and bar / restaurant was cold ! The main doors had no inner door to keep the warmth inside and were often open . This meant the whole of the main hotel was empty ( including the bar and restaurant) and the poor reception staff had to wear coats . Such a basic design error .

The hotel is more an aparthotel - with most rooms being very small 1 bed apartments. The complex is quite big and most blocks are only connected to the main building by external corridors / paths .

Stayed in February 2025

Price for what is offered didn’t align. It’s an overpriced hotel.

Nice amenities, good location. Nice hot pools on the roof.

Stayed in February 2025

Що we paid quite a small amount for the room, and we were accommodated, one might say, in a cellar! no view from the window, no mountains, nothing this was the first thing that spoiled the whole impression the room was extremely small, there was no place for the children to even play a wet carpet that left everyone with wet socks and the main disappointment is that the heating and the battery from the window did not let anyone sleep at night it hums like a tractor, it makes it very hot, if you lower the temperature in the room, it immediately becomes cold. also due to inattention or incompetence of the staff, we had to return 120 km after departure to collect the deposit when my husband handed over the keys to the room, no one said that the $200 debit deposit will not be automatically credited to the card, but that the card must be inserted into their terminal they started calling and writing to ask us to come back we did it but our trip was just ruined, we lost so much time for it, the children were crying((((

the location, the lobby is beautiful and the spa jacuzzi

Stayed in January 2025

Our room was dirty and the toilet wouldn’t flush.

The hot tubs

Stayed in January 2025

Rooms that have no view / overlook other rooms aren’t good value for money

Good common facilities eg hot pool, fire place in lobby, parking.

Stayed in January 2025

Having the doors open into the outside made it noisy in the morning hearing cleaning staff and people in general walking by talking

Location

Stayed in November 2024

The room was on the ground floor and had a big stone column in front of the window which meant it had no view, was dark and we had to keep blinds shut if getting changed etc. The room was tired and the tv didn’t allow us to connect to any apps such as Netflix (not a major issue but given price and fact it’s 2024 I would expect this as a minimum). Overall it just didn’t feel worth the price (except of course for the pool facilities and beautiful common areas- but room was dated and I was disappointed given what we had paid).

The outdoor pool area and communal areas as well as parking

Stayed in November 2024

My room was comfortable, though the old AC system was a bit loud during the night, but it didn’t detract much from the overall experience.

The staff was friendly and welcoming, and the hotel itself has a cozy, inviting vibe. Would definitely recommend for anyone looking to stay in a great spot with good service!

Stayed in October 2024

Onsite restaurant is quite poor for breakfast. Slow took 45 minutes for 2 poached eggs and overpriced.

Room was good. Very highly priced for what we got. We received an email from you offering a 15-20% discount if we booked for 2- 3 days and that offer started 7 days before we go there. When booking we were offered nothing. Kind of annoying.

Stayed in October 2024

The walk to our room was not covered so got wet every time we visited the main hotel. Price for our accommodation was vastly over priced.

Check in staff were great and main lounge in reception was amazing plus the on site restaurant was very good and the location for my purposes was exceptional.

Stayed in September 2024

Upgraded as our original room unavailable until late in the day. The upgraded room faced the street and was far too noisy at 3 and 4 AM.

Access to public transportation

Stayed in September 2024

The hotel is pricey and may be due to surge pricing as we visited towards the end of summer

The hotel is in the centre of town which makes it easy to travel and go out to dine. Parking is free. The check in was efficient. They provided is with complimentary tickets for bus travel. Room was quiet despite facing the main road. The kitchenette is well equipped and house keeping was excellent

Stayed in September 2024

Second visit came in October last year and paid third of price Very overpriced thought I was getting some upgraded room for price I paid but very basic

Central location Nice hot tub area

Stayed in September 2024

Staff was not friendly or helpful at front desk The restaurant don’t accommodate the hotel guest as they have a lot of walk in and a long waiting list

Nice and clean place

Stayed in September 2024

The reception desk didn't help me in unique situation I had

The location

Stayed in September 2024